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ComplaintsforVacation Plus Travel
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/27/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I Paid this company $9,593.00 for a travel Membership and have been unable to even get to speak to a person because the Phone number on the WELCOME letter reports DISCONNECTED and the *** number for *** SERVICES answers and gives a G_Mail address., SO< the bottom line is that I have received ABSOLUTELY NOTHING FOR MY $9,593.. paid at the signing of the VACATIONS PLUS TRAVEL PRESENTATION, NOW YEARS AGO!!!!! Right after signing up for this I attempted to cancel it because of my CANCER and was told NO. After that I guess because of COVID they stopped answering calls and I have tried from time to time to reach them over the past few years and without being able to even talk to anyone, I NEED some help from somewhere!!!! Can you offer any help or suggestions?????? Thank you *****************************Initial Complaint
03/27/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I am a member of VPT ****** Services ID *******. My Concierge is ********************* PH: ************. I paid VPT the annual fee of $199.00 In 12/23/2022 I received an email from Destinations, membergetaways.com, stating I owed the an Annual fee of $199.00. I wrote an explained I paid the fee to VPT. Somehow they blocked me from VPT resort Services log in. I have been working with ********************* to get that resolved, but she hasn't been able to unblock my log in.I have received an communicated the following:Received 12/23/22 ******ID #: ******* Hi ***************************, Over the past 18 months we've made some fantastic improvements to enhance your Destinations membership with expanded services, new destinations and exclusive travel benefits available at guaranteed lowest rates! I wanted to touch base as your membership renewal is 15 days pastdue and you may have issues trying to access your site at this point. To save up to 10% on your annual renewal fee, click the link below or call us today at **************.Reactivate Your ******ship Today Make this the year for exciting vacations, great memories and incredible savings. We look forward to being your complete travel resource! Let's get traveling!*******************, Director of ****** Services Destinations Sent to member getaways 2/28/23 PLease DELETE me from your membership! I have never belonged to this organization! I belong to VPT ****** Services!********************* From: Destinations Sent: Thursday, February 23, 2023 8:00 AM To: ***************** Subject: Important Updates Needed!Destinations ID: ******* WilliamFettes Hi *******,.We hope you're enjoying your membership savings and we're excited to help you plan your vacations in the coming year. Please take a few moments to update your information to ensure your membership savings is activated.We appreciate your membership and look forward to assisting you!. Sincerely,******************* DestinationsInitial Complaint
09/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
June 29th 2021 tried to book trips. Trips were suppose to be very heavy discounted up to 50 % off not even close. Called company they said I did not opted out in the aloud time. They give you 3 days from the time you sign up Their is not way I could have known that they could not perform what they promised . I tried booking several trios and got the same answer that they could not save me the amount of money they quoted at the seminar. I have tried many times to call corp. office but I can never get through. I am 75 years old and just went through cancer surgery in March I feel this company is nothing but a scam.( Deceptive practices Promised 30 to 50% off and failed to provide promised services) I'm asking for a full refund of $3593.00. They also promised a free trip the company that handles the free trip asked us for a certified check for $100.00 which we sent to them and have for heard a thing about the free trip. This is a totaly fraudulent !!!!
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.