Business ProfileforTickmark, Inc.

4/3/23 Started a request to have my taxes completed with Taxfyle (owned by Tickmark); Was charged $90. Was assigned to an accountant.4/5/23 Received a message saying that the original accountant would not be completing my taxes. Was assigned to a new accountant.4/8/23 at 10:36am Had not received tax return or any updates. Canceled the project and requested a refund in accordance with refund policy for jobs in progress. Taxfyles refund policy states, If you request a cancellation after your pro has picked up your engagement, communicated with you, and begun reviewing your documents (i.e. you and your pro are fully engaged in the discussion of your return), then a cancellation fee of 35% of your quote will apply. Notably, the entirety of my communication up to this point with the accountant was me sending a message asking if he had any questions and a response from him stating, Hi *****. No questions yet! on 4/7/23.4/8/23 at 12:15pm About two hours after I requested cancelation and refund according to refund policy, I received a notice that the status of my tax return had been changed to closed and that my taxes were completed. Taxfyle then charged me an additional $79.98 as though they had completed the return. I sent an email to Taxfyle asking for clarification and requesting the refund. Since my communications through the Taxfyle portal and by email on 4/8/23, I have emailed them two more times. I have received no response. Altogether, TaxFyle has charged me $169.98 altogether. According to their cancelation policy, they owe me a refund of $118.98, but they have refused to respond to my inquiries through the portal or to the email addresses ******************************* or ***********************************