ComplaintsforBenworth Capital Partners, LLC

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Initial Complaint
06/19/2024
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hello,I have numerous issues with this company (******** One). For starters the customer support will not answer my ticket no matter how many times I request for help. It got to the point where I didnt care about my problem anymore and just wanted my ticket closed. They didnt do it .At the time of this writing it has been 4 days since my request and from me begging them to close it ! Another issue is that I never received my payment . It states that the *** payment of 54 dollars has been completed but I never received it !?!?
Business response
06/19/2024
************, we believe you have contacted us in error. We believe you need to get this issue resolved with a different company as we do not recognize your screenshots. We also do not have such chatbots enabled on our website.
We hope your situation is resolved with the correct Company.
Regards,
Benworth Capital Quality Review Team
Initial Complaint
09/07/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
In 2021 I applied for a ppp loan Bentworth Capital accepted it i then apply for forgiveness loan and they keep saying i did not when I did. Now they keep sending emails that what i owe is going to the government and i can face prison time? What?
Business response
01/12/2024
****************, We have attempted to communicate with you directly regarding your PPP loan and will continue to contact you until we resolve your inquiry. To protect your privacy, we do not post specific information on a public site.
Benworth Capital
Quality Review Team
****************************************************************
Initial Complaint
02/14/2023
Complaint Type:
Order Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This company has assisted an ongoing scammer with ppp loan funding and online it states the funding was forgiven, after all of the fraud. *********************** poses as a promoter arts , but hacks and stills identies for a living. She then puts them on a platform and gives access for pay to people! She has stolen my identity, gallery full of personal info like my drivers license, She has shoved email addresses that she hacked into every account used in my everyday life from payroll to medical! She has tapped tracked and hacked all devices with the assistance of ppp funding! She does not work and never had permission to make anyone her client! I have proof of everything! She manages my phone through identity theft and pretending shes an organization! She uses software certificates and okta identity services to keep track of me! She is using ***** software services and slavery tactics! Stalking is a crime! Her loan information needs to be investigated. She also took out another fraud loan with another lender in my name, but identity thefted it to say the person is deceased
Business response
03/22/2023
**************, I have sent your request to our investigations team. They will be reaching out to you from the email *********************************************************** We thoroughly investigate all claims of fraud and will work with you to address the situation and report to the appropriate channels.
Thank you.
Benworth Capital
Quality Review Team
**********************************************************
Initial Complaint
11/04/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
benworthe calls me leaves bauge messages about a debt i know nothing about, i have fraud alerts on my credit, the fraudsters somehow have all my information including drivers license..., yet i can't talk to a living person at this ******* place about a ppp loan 8 never asked for, and never saw a dime from.... sounds like fraud, i even shut down a checking account due to fraud. great
Business response
11/21/2022
******************, We thoroughly investigate all claims of fraud and take these matters very seriously. Please email **********************************************************,they will walk you through the process to make sure this is reported to the correct channels.

Thank you.
Benworth Capital
Quality Review Team
****************************************************************
Initial Complaint
09/27/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I received a PPP loan from Benworth Capital through womply for my business in May 2021. Benworth Capital has somehow managed to input my information incorrectly with the *** and now has a hold on my account so that I cannot file for Forgiveness. I have refiled the paperwork with Benworth however they haven't released the hold and will not respond to my inquiries for them to fix the problem. I tried contacting Benworth on numerous emails and have gotten delivery failures or no response. When I call It keeps giving me an email address that no one responds to and I cannot get anyone on the phone. Time is running out and I don''t want to be accused of fraud because I didn't apply for the forgiveness. They Suck!!!!!!!
Business response
10/13/2022
Hi *****, Our team of PPP loan specialists has been communicating with you regarding your loan. For your privacy and to protect confidential information, please continue to speak with them directly.
Benworth Capital
Quality Review Team
****************************************************************
Initial Complaint
05/09/2022
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied for a PPP Loan. The loan was approved by the *** and Benworth Capital. I signed a promissory notice. I provided my personal bank account after AMEX returned the payment with the code R23. I looked up the code and it simply provides, "the Receiver has not authorized this credit entry to this account." When I called AMEX they informed me they do not accept PPP Loan deposits. In any event, I never received the funds. I received a notice that my payment is due on the loan I never received. I contacted Benworth Capital again, submitted the online questionnaire, and provided the additional information they requested, including my photo ID and bank account number. ********************************************* admits they received the funds returned from the bank, but now claim "returned said funds to the *** and they are processing." Again, the loan was approved, I signed a promissory note, and the it was funded, but Benworth Capital is still holding onto the monies. There should be a class action lawsuit concerning the unlawful business practice.
Business response
05/18/2022
**************,
To protect your privacy, we do not post specific details on a public site.
The SBA ended the Paycheck Protection Program on May 31, 2021 and Benworth Capital can no longer fund PPP loans.
If you have an SBA PPP Loan number and have not received your funds,your loan has been cancelled with the **** You will not be responsible for applying for forgiveness or repaying the loan.
You may want to visit the ***************************** (SBA) website to find a loan program that can assist your business.
Thank you.
Benworth Capital
Quality Review Team
****************************************************************
Customer response
05/18/2022

Complaint: 17182889

I am rejecting this response because: I was approved and signed a Promissory Note on March 24, 2021. This was well before the end of the program. Benworth Capital sent the funds to my account with ***************** The returned the funds to Benworth Capital because **************** does not accept loan deposits into this type of account due to their own compliance. Benworth Capital was aware of the issue and responds: We try our best to request the funds in return, contact the borrower to notify them of the bank issue and re-wire the funds as soon as possible. I immediately provided Benworth Capital with a different bank account, which I personally verified accepts the deposits. Benworth Capital did not "re-wire the funds as soon as possible." They did not re-wire the funds at all. Benworth Capital unlawfully withheld the funds until the expiration of the program. I am still receiving notices that the loan funded and my loan payments are past due. This seems to be their business practice as can be seen from the numerous reviews on BBB.
Benworth Capital unlawfully retained the funds, as well as the fees for processing the loan under the program - 5% fee on loans under $350,000, 3% on loans between $350,000 and $2 million and 1% on loans above $2 million.
Business response
06/14/2022
**************,
To protect your privacy, we do not post specific details on a public site.
The SBA ended the Paycheck Protection Program on May 31, 2021 and Benworth Capital can no longer fund PPP loans.
If you have an SBA PPP Loan number and have not received your funds, your loan has been cancelled with the **** You will not be responsible for applying for forgiveness or repaying the loan.
You may want to visit the ***************************** (SBA) website to find a loan program that can assist your business.
Thank you.
Benworth Capital
Quality Review Team
****************************************************************
Customer response
06/15/2022

Complaint: 17182889

I am rejecting this response because: This is simply the same canned response from Benworth Capital.

Sincerely,

*************************
Initial Complaint
04/08/2022
Complaint Type:
Product Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Loan Amount $3114.00, I refused to get the second draw Received March 21, 2021 From Benworth capital partners LLC through womply I have been trying to contact Benworth capital since May 2021 To repay this loan. I have told them I did not want a forgiveness for the loan because I was on unemployment and I didnt know it when I applied for the loan. My problem is I want to repay the loan but I cannot get an address to repay it. I have called email and got no help at all.
Business response
04/12/2022
Our representatives have been communicating with you directly regarding your PPP loan. To protect your privacy, we do not post specific details on a public site.
Benworth Capital
Quality Review Team
****************************************************************
Initial Complaint
03/23/2022
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Dear sir or maam,There is a loan for $20,833..showing on my loan list on the ***************************** website which I did not apply for and received no disbursements and can prove it. Loan number ********** applied for on 4/26/2021
Business response
03/30/2022
We take these matters very seriously. Please email ********************************************************** and include your name, name of your business (if applicable) and your SBA loan number so we can try to assist you. Thank you.
To protect your privacy, we cannot post specific details on a public site. Please contact us directly if you have additional questions regarding your PPP loan.
Benworth Capital
Quality Review Team
****************************************************************
Customer response
03/31/2022

Complaint: 16930381

I am rejecting this response because: they have not addressed the problem.

Sincerely,

*************************
Business response
03/31/2022
I understand that you have been communicating with ********************************************* Please continue to work with our team in order to resolve your issue. They are the best point of contact for your situation.
Benworth Capital
Quality Review Team
**********************************************************
Customer response
04/05/2022

Complaint: 16930381

I am rejecting this response because: They have done NOTHING to resolve the fraudulent loan on my government profile

Sincerely,

*************************
Business response
04/13/2022
I understand that you have been communicating with ********************************************* Please continue to work with our team in order to resolve your issue. They are the best point of contact for your situation. For your privacy, we cannot post any details on a public site.
Benworth Capital
Quality Review Team
**********************************************************
Business response
04/22/2022
I understand that you have been communicating with [email protected] have informed me that all actions on our part have been completed. For more information, contact them directly. We cannot post personal information on a public site.
Benworth Capital
Quality Review Team
**********************************************************
Initial Complaint
11/23/2021
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
This summer while setting up payment for an EIDL loan, I noticed that there was also a PPP loan tied to my SBA profile. I applied and was approved for an EIDL loan due to COVID but never applied for a PPP loan, so to my surprise, I noticed a loan amount of $20,833 tied to my profile that was approved on April 24, 2021. After doing a quick search, I found that Benworth Capital was the lender. I called multiple times most times the line was disconnected. Only once did I get an answer, I left a message hoping for a call back but that hope was dashed when it was radio silence. Not only did I call, but also emailed and again, radio silence. I filed the fraud report with the FTC. Any financial services company should have the necessary safeguards in place to prevent this type of fraud; sadly, I don't think Benworth does as someone was able to open this large loan in my name. KYC is a term that Benworth should be well aware of Know Your Customer. In this case, they didn't. Additionally, they don't seem to have the staff to deal with these types of situations when they pop up. Or, maybe they do, and they just choose to ignore situations like this as they would then have to admit that they do not have adequate safeguards in place.
Business response
01/03/2022
Business Response /* (1000, 5, 2021/11/29) */ Mr. ******, We have received your inquiry. We thoroughly investigate all claims of fraud and are working to address your situation as quickly as possible. As soon as we have a final resolution, we will be in touch with you directly. Thank you. Benworth Capital Quality Review Team ***************@BenworthCapital.com Consumer Response /* (3000, 7, 2021/12/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Benworth's proposal to reach back out to me to resolve this is what I was told the one time I got through by phone. It's now been 16 days since I submitted the complaint and have yet to hear anything from Benworth. I want this resolved with action, not words. I'll accept a follow-up from Benworth when they actually produce something showing action and resolution. Business Response /* (4000, 9, 2021/12/20) */ Mr. ******, to protect your privacy, we do not post specific details on a public site. Please e-mail us directly at ***************@BenworthCapital.com. Thank you. Benworth Capital Quality Review Team ***************@BenworthCapital.com
Initial Complaint
11/08/2021
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I applied for a PPP loan for my business through benworth capital finance and was approved on 04/13/2021. My Loan number is XXXXXXXXXX. Upon a search online I found my information saying that I received the loan in the amount of $15,833. I never got my funds and I've attempted to reach benworth capital in regards to the loan. I've been ignored, lied to and asked to produce my personal information including government id, and social security number. I feel as though benworth capital finance has stolen from me and has gotten away with it. .
Business response
12/23/2021
Business Response /* (1000, 5, 2021/11/08) */ Mr. ****, Benworth Capital attempted several times to fund your loan. Your loan was not funded for one or more of the following reasons: The bank account is closed. The account number does not match the name of the borrower on the loan application. The account number is not valid. Your bank has executed their right to stop the transaction. Your bank does not receive funds through ACH. Your bank has frozen your account. The account is a non-transaction account and prohibits or limits ACH transactions. Your company cannot be identified by your bank. Your bank refused to accept the funds because the account is subject to litigation. Your loan is under review by the SBA. The SBA ended the Paycheck Protection Program (PPP) on May 31, 2021, and Benworth Capital can no longer fund PPP Loans. If you have an SBA PPP Loan number and have not received your funds, your loan has been cancelled with the SBA. You will not be responsible for applying for forgiveness or repaying the loan. You may want to visit the Small Business Administration (SBA) website to find a loan program that can assist your business. Reminder: For your security, don't send bank or personal information via email. Benworth Capital Quality Review Team ***************@BenworthCapital.com Consumer Response /* (3000, 7, 2021/11/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) If it wasn't funded or if it was returned then it wouldn't have been posted online that it's been funded. My credit has since changed and also my info was provided to get this loan. I was promised under the CARES ACT that I would receive help and I've been lied to. Business Response /* (4000, 11, 2021/11/29) */ Mr. ****, We have researched your inquiry. Benworth Capital did not fund a PPP loan in your name and you will not responsible for repaying the loan or applying for forgiveness. Thank you. Benworth Capital Quality Review Team ***************@BenworthCapital.com Consumer Response /* (4200, 13, 2021/11/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) My personal information is displayed online in reference to a ppp loan I applied for, was told I was funded, and I have it shown on the Capital access system with a loan number and date of payment, and the only possible way it's that it came from BENWORTH CAPITAL. I need my funds for my business that were awarded to me from the cares act. Business Response /* (4000, 17, 2021/12/20) */ Mr. ****, We have researched your inquiry. Benworth Capital did not fund a PPP loan in your name and you will not responsible for repaying the loan or applying for forgiveness. Thank you. Benworth Capital Quality Review Team ***************@BenworthCapital.com Consumer Response /* (4200, 19, 2021/12/20) */ (The consumer indicated he/she DID NOT accept the response from the business.) My information is all over the internet as received a PPP loan wanna I want my funds. Business Response /* (4000, 21, 2021/12/23) */ Mr. ****, Benworth Capital attempted several times to fund your loan. Your loan was not funded for one or more of the following reasons: The bank account is closed. The account number does not match the name of the borrower on the loan application. The account number is not valid. Your bank has executed their right to stop the transaction. Your bank does not receive funds through ACH. Your bank has frozen your account. The account is a non-transaction account and prohibits or limits ACH transactions. Your company cannot be identified by your bank. Your bank refused to accept the funds because the account is subject to litigation. Your loan is under review by the SBA. The SBA ended the Paycheck Protection Program (PPP) on May 31, 2021, and Benworth Capital can no longer fund PPP Loans. If you have an SBA PPP Loan number and have not received your funds, your loan has been cancelled with the SBA. You will not be responsible for applying for forgiveness or repaying the loan. You may want to visit the Small Business Administration (SBA) website to find a loan program that can assist your business. Reminder: For your security, don't send bank or personal information via email. Benworth Capital Quality Review Team ***************@BenworthCapital.com

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