ComplaintsforHealthyWage LLC

• Initial Complaint

  05/04/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  When I first signed up there was a pop-up that said that if I hit my goal weight that I would get any money I paid back. I didn't realize until after I paid for 2 years this wasn't accurate for the challenge I joined. I tried reaching out to customer service a few months ago. They responded once but when I tried reaching out again, I never got another response. It may be on the website but it's kind of confusing when you are signing on for the first time. The second issue I have is that I made a mistake when I put my goal weight in and didn't realize until I had done a lot of research the last couple of months that I was able to change it in the first couple of days. It was such a waste of money and I never would have continued if I had realized I never had the opportunity to get it back.

  Business response

  05/14/2024

  The premise of the HealthyWager Personal Weight Loss Bet is simple you select the terms of your bet (length, goal, bet amount), you lose the weight, you win a cash prize! This participant placed her bet to lose 70 pounds in 6 months. The HealthyWager Personal Weight Loss Bet has no requirements to maintain the loss for 6 months in order to receive the prize. If this participant submitted a verified weight at the end of the challenge demonstrating she achieved the goal, she would have won $1,161.46. There are no catches with HealthyWage! Your prize is displayed from the day you sign up until you win and collect your winnings. Our Rules and FAQs are posted clearly and prominently throughout the platform and are presented during the signup process. Our helpful support team is available daily to help via email and phone, and replied each time this participant reached out for assistance. Were proud of our A+ BBB rating and the fact that weve paid out over $63 million to our winners over the past 15 years. This participants challenge closed on April 5, 2024, as she did not submit a weight verification demonstrating she had reached her goal weight. There is nothing further we can do for her.

  Customer response

  05/21/2024

   
  Complaint: 21665394
  
  I am rejecting this response because:

  I did reach out to the company before my time expired in April and I didnt receive a response. Your rules are not very clear and its actually very confusing if you click on different challenges. I wouldn't be having this conversation with you if I didn't think that I would receive all of the money I spent in the time since I started the wager. I almost renewed again but I paid so much money into this thinking once I hit my goal weight I would get all of that money back. 

  It doesn't seem like this company cares about anything once it receives its money. I attached the email that I sent within my subscription time that I did not get a response to. I waited to give them time to respond before I filed a complaint. 
  
  Sincerely,
  
  *********************

  Business response

  05/24/2024

  Our customer service is very thorough and responds to all outreach within 48 hours. We responded to all outreach from this participant. It looks like the attached email was sent from ******************* to *********************. We never received this email, as it appears the participant sent it to herself and not to HealthyWage. The last correspondence received from this participant was on February 9, 2024. We responded with the attached reaffirming our Rules and FAQs. This participant accepted and acknowledged these rules when she registered for her challenge. As mentioned in our previous response, this participants challenge closed on April 5, 2024, as she did not submit a weight verification demonstrating she had reached her goal weight. There is nothing further we can do for her. This is our final response.

  Customer response

  05/28/2024

   
  Complaint: 21665394
  
  I am rejecting this response because:

  I have verified that response was not sent to me. It shows forwarded because healthy wage wouldnt accept my initial response from my primary email. It doesnt change the fact that I think healthy wage is misleading consumers about how this works. I signed up under the assumption that if I hit my goal weight that I would get my money back. It is not clear when you get a pop up that states this that it doesnt apply to everything. 
  
  Sincerely,
  
  *********************

• Initial Complaint

  04/18/2024

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am filing a complaint to receive $350.00 back for a weightloss challenge I signed up for and never received earned winnings from. I was told that the reason was due to deleted weights, but I made sure to only delete duplicate weigh outs done by accident. When I last checked, I had stored weigh outs for the December High Roller Challenge and the free $5,000 challenge I signed up for. I should have been awarded funds for both because I did the work, weigh ins and weigh outs as expected.To make things right, the company is now trying to offer me a deal to accept another challenge with a very small award that has a jackpot of 1/3 of the December High Rollers jackpot I was enrolled in and paid for. I am not interested in accepting the challenge offer for ***** and I simply want my $350.00 dollars back that I paid for with the previous December challenge.

  Business response

  04/23/2024

  This participant entered a Jackpot weight loss challenge where her goal was to lose 6% of her weight in 12 weeks. She paid $350 and stood to receive an equal share of the $89,500 pot if she lost 6% of her weight in 12 weeks. This participant knows that HealthyWage pays people who accomplish their goals, as she has already been paid more than $550 by HealthyWage.

  Unfortunately, the participant failed to show she lost her 6% weight in her $350 challenge. She submitted a video on March 10, 2024 that only showed herself in the mirror; the video did not show her getting on a scale as required to claim the prize. This participant has submitted dozens of verification videos over the past *************************************************************************** to be compliant. Because she did not hit her weight loss goal there is nothing we can do for her. We can provide you with a copy of the March 10, 2024 video showing that the participant did not hit her 6% weight loss goal if this participant would like to further pursue the matter.

  Customer response

  04/24/2024

   
  Complaint: 21593527
  
  I am rejecting this response because: the company is not being honest. I was in an email that the issue was that I deleted my weigh-out video and now they are saying I submitted one without showing myself. There is excuse after excuse with this company. I want to be refunded or put in another high roller competition to receive my funds back. $350is a lot to lose when I did my part and submitted what I was suppose to.

  
  Sincerely,
  
  ******* Session

  Customer response

  04/25/2024

  I do not have the video saved. All I do is upload my video in their app and that's it.

  Customer response

  04/26/2024

  This was the last day I submitted

• Initial Complaint

  04/07/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On December 24, 2022, I made a $1,000 wager to achieve weight loss goals with the potential to win over $3,000. Despite making progress initially, I unexpectedly started gaining weight despite maintaining a healthy lifestyle and exercise routine. Upon consulting my healthcare provider, I learned that two of my medications were contributing to this weight gain as a side effect.After communicating this issue to Healthy Wage along with a letter from my provider, my complaint was unfortunately denied. Initially, I requested a refund, but instead, a representative suggested freezing my account until I could address the challenge of managing weight loss while on medications known to cause weight gain. I agreed to the account freeze as a temporary measure while I sought solutions. But ultimately, my complaint was denied.I want to emphasize that I was unaware of the potential for weight gain from my medications when I initially joined the program. Had I known, I would not have participated. I appeal for understanding in my circumstances. I am currently undergoing treatment for PTSD stemming from my military service, and I've experimented with various medications to find the right fit. After trying several options, I've settled on a combination that effectively manages my condition. It's important to note that I began this new medication regimen before enrolling in the Healthy Wage program.Given that it is now too late to freeze my account, I kindly request a refund as a resolution to this matter. Thank you very much for your time.

  Business response

  04/16/2024

  This participant stood to win $2,150 if he lost 50 lbs in 10 months. He began his challenge on January 1, 2023, and his end date was November 1, 2023. On October 16, 2023 16 days before the end of his 10-month challenge, he reached out about a medical concern that he believed prevented him from achieving his goal. Our team explained the medical pause option and advised the next steps. On October 23, 2023 the participant provided medical documentation that did not support a newly diagnosed medical issue. The participant confirmed he was diagnosed in 2012, many years before his challenge began, and could not provide any documentation as to when he began the medication he claimed prevented him from losing weight. In the interest of helping this participant, we did still offer the option of a medical pause effective the date he first reached out. But he would also have to extend his challenge, as he still had 41.6lbs to lose with only about two weeks left of his challenge. He indicated he could not afford to extend his challenge, and the challenge closed on November 1, 2023 as scheduled. It is important to note our Rules and Services Agreement (which were acknowledged and accepted by this participant at the time he registered for the challenge) clearly state our no cancellation/refund policy. They also clearly state that if a participant fails to report a medical issue until the end of their challenge, the only option available is to Buy More Time. Despite this, our team still offered the pause option in tandem with the Buy More Time option, to allow this participant the opportunity to address his medical concerns before unpausing his challenge to reach his goal and win his prize. He did not pursue this and his challenge closed 5.5 months ago. There is nothing further we can offer for a challenge that has been closed for 5.5 months.

• Initial Complaint

  01/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am unfortunately filing this complaint along with reaching out to my local legal aid office as I have tried to amicably mediate & find a solution to a negligent internal company error by HealthyWage where I was given false information verbally over the phone and HealthyWage management is refusing to accept accountability. On December 7th, 2023 around 4PM I contacted ** to get some more info about my Buy More Time, in the event that I didnt meet my weight loss goal by my due date of January 17th, 24. I was greeted by what I believed to be a knowledgeable representative of the company. She advised & reassured me that if I needed to extend an additional 6 months to reach my weight loss goal, that I would have to only pay $50 per month for those next 6 months. She advised that I had until my weigh-in day of January 17, 24 to decide. She explained that the reason for only the $50 per month is because by January 17th, **** I would have already met my 6 installments of $600 and that I would only have to pay the $50 per month for an additional 6 months if end up needing to buy more time. I asked her if she was absolutely sure and she reassured me that this was true & the rules for buy more time that applied to my challenge. She is a representative of the company so I believed her and since in the ** greeting it clearly states that calls are monitored and recorded, I felt confident that this would be recorded and could always be referenced in the future, if needed. I left that conversation confident because she was very knowledgeable and is a representative of the company and felt like I had a solid plan B just in case. Unfortunately now I am being told by ** management that my call was not recorded and are refusing to pull up the call log. I even offered to get on a 3 way call with leadership and the employee. I was misled & would like what I was advised to be honored or to at least be given 1 addtl month at the rate of $600 versus the $50 that I was misled about.

  Business response

  01/17/2024

  Our "Buy More Time" structure is posted clearly in multiple locations on our website and is included in the HealthyWager rules. These clearly stated policies and procedures define how all challenges will work so there is no confusion nor misinterpretation, which is why all participants must acknowledge and accept them in order to register for any challenge on our platform. There are no verbal agreements, nor special arrangements. This participant is receiving the same "Buy More Time" structure as every other participant. Buying more time is a completely optional opportunity for those participants who need more time to reach their goal and win their prize. Any participant who does not want to buy more time, can elect to allow their challenge to close normally with no further payments. If this participant does choose to move forward with the standard posted buy more time structure and work toward her prize of $9,416.23, she should contact our team no later than January 24, 2024. 

  Customer response

  01/17/2024

  Complaint: 21151944
  I am rejecting this response because:
  A representative of the HealthyWage company advised me on December 7, **** around 4PM (proof of call attached and I also had somebody with me that would be willing to testify as I had the call on speaker phone) that the $600 per month for an additional 6 months would not be required if I needed to Buy More Time. I myself actually brought up if it would be another $600 per month and she denied it and advised that I would only have to pay $50 per month for an additional 6 months if I needed to Buy More Time. I again told her that my current payment was $600 per month and she knew that. She went on to explain that the reason I would only pay $50 per month is because by January 17th, **** I would have already met my 6 installments of $600 and that I would only have to pay the $50 per month for an additional 6 months if end up needing to buy more time. Perhaps she thought the $50 applied to all participants who needed to Buy More Time regardless of their installment amounts, but that is not the fault of the participant. She is a representative of the company and should have been trained properly because we contact HealthyWage for support and questions, and it is the duty of the company to give us true information and not deceive us. I understand that horrible mistakes happen and sometimes it unfortunately results in the company having to take responsibility and accountability. It doesnt feel like HealthyWage is wanting to do that. Our call lasted around 9 minutes and she went on about the details about my personal weight loss challenge. I myself even brought up that I thought it would be more but she reassured me that it would only be $50 per month for an additional 6 months. I tried going through your email support team and they arent holding themselves accountable. This is all starting to feel extremely uncomfortable. I feel deceived. Yesterday I also posted my experience my HealthyWage on your social media. I never cursed, I wasnt rude, I even stated how everything had been going great until this situation and you guys blocked me for speaking the truth. I have never heard of an ethical company who blocks a consumer for posting the truth. It feels extremely shady and I am sincerely now regretting signing up. I thought I could be a great testimony. I tried to find a solution amicably. Please I would like this investigation to be reopened because what I was deceived, lied to and misled. I even offered to get on a zoom call with your leadership and the employee. Your greeting says calls are recorded and monitored and now the admin team is saying that you all did not record. This  does not look or feel good at all. Please all I ask if for you all to review once more because something is definitely going on here and it feels wrong. I also offered to just be given one extra month at the rate I was told by the employee ($50) or even $600 just to to finally find a solution to this. Again, I please ask for another investigation to take place.

   Sincerely,
  ****************

  Business response

  01/22/2024

  Our "Buy More Time" structure is posted clearly in multiple locations on our website and is included in the HealthyWager rules. These clearly stated policies and procedures define how all challenges will work so there is no confusion nor misinterpretation, which is why all participants must acknowledge and accept them in order to register for any challenge on our platform. There are no verbal agreements, nor special arrangements.
  
  This participant's challenge has now ended and she did not demonstrate her weight loss required to win her $9,416.23. Given her confusion about the buy more time structure, we have granted her a one-time exception to let us know she would like to buy more time. If she lets us know by the end of the day on January 24, **** we will permit her to buy more time at the standard buy more time structure. 
  
  Unless she chooses to buy more time, there will be no further payments from the participant.
  

  Customer response

  01/24/2024

   
  Complaint: 21151944
  
  I am rejecting this response because:

  What is the purpose of having a customer support team to reach out to for questions if we are going to be deceived, misled and lied to? My questions have not been answered. Are there truly no recordings of my phone call that day even though your phone greeting states calls are monitored and recorded? Was there a thorough investigation completed with the employee? This representative of your company told me over the phone that the $600 per month for an additional 6 months (of Buy More Time) would not apply to me. I never brought up the $50 myself, I actually wanted to confirm if it would be $600 and she told me NO. She reassured to me on a supposed recorded call that if I needed to Buy More Time, I would only have to pay $50 per month for an additional 6 months. So will the company not hold themselves accountable due to this internal company mistake? I have attached proof of my call. I have offered to get on a zoom call to talk this through and my requests for that are simply ignored. Again I was blocked from your social media page simply because I wanted to advise the public to be careful when calling customer service and to record their own calls - why was I blocked for this? I would like to confirm today January 24, **************************** extending my challenge an additional 6 months. However, I would like for my questions to be fully answered and for what I was promised and reassured to stand, which is $50 per month for an additional 6 months. This is not something that I am making up. It truly happened and I have proof and, again, someone who is willing to testify that was with me the day the call took place. There has to be a way to track the call and hold the representative and business accountable for their mistake. If the business doesnt hold the employee accountable and own up to this mistake how can the business ever be trusted. I dont want to believe this, but it almost feels like they have the customer support team say a lower amount over the phone to deceive us and feeling hopeless. Again, I am confirming today that I would like to buy more time and will await a response to all questions asked. 
  Sincerely, **************** 

• Initial Complaint

  01/04/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  The company says you can win money for losing weight and you spot the pot with the winners.I wagered $350. Completed the challenge and won $361 for losing weight over 3 months. Thats only $11. Thats fine though. The business takes their portion out of the pot and it was made clear what I could potentially win.To get my payout HealthyWage has two options. Check or PayPal. The issue is that they charge $7 for sending a check and make you pay transaction fees for the PayPal. I decided to take my chances with Pay Pal and was forced to pay the fees. I was left with $350.86. I only made .86 after losing weight for 3 months. Thats .2% which is less that what you can make if you leave it in a savings account. So I actually lost money. Healthy Wage should pay the fees to transfer you the money they promised you won. They cant force you to pay transaction fees while advertising the money you win is the full amount. This is not the first time I experienced this. They even offer to pay fees if your initial amount comes out less than what you wagered meaning certain people lose more money when completing the same challenge which is unfair. Healthy wage needs to pay transaction fees or change their advertisement with a disclaimer.

  Business response

  01/15/2024

  Congratulations to this participant for winning over $2,878 over the past few years on the HealthyWage platform! Our payout fee structure is posted prominently and has not changed in the 3+ years this participant has used our platform. HealthyWage charges $7 for a check payout and charges no fee for PayPal payouts. Any fees incurred by a PayPal payout were charged by PayPal and paid to PayPal. HealthyWage cannot dictate nor control PayPals fee structures, nor can we refund transaction fees that were not collected by us. We encourage this participant to discuss his dissatisfaction with PayPals fee structure directly with them.

• Initial Complaint

  12/31/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have asked Healthywager to provide documentation that they in fact gave me a "loan" for the total amount of $900 as this is their reason for not canceling my wager and account. The only thing they submitted to me was a generic response of sorry but not sorry and they continue to take out this money. I have recently found out I have some health issues/concerns that I must address with specialists and their only resolve to this is to pause this subscription. I have voiced numerous times I wanted and needed to cancel and they refuse based on the loan that is nonexistent. If it truly is a loan, I need the money deposited and I will have no quarrel with paying this back. They have been completely indifferent to this issue and flat out refuse to cancel. I have only asked for cancelation, not a refund.

  Business response

  01/10/2024

  One of the reasons HealthyWage has paid out over 50 million dollars to our winners over the past 14+ years, is the accountability of being unable to quit. This is why we post our no cancelation policy prominently and require all participants to acknowledge and accept it every time they register for a challenge. This participant reached out about a medical issue, to which our helpful support team provided the available options. The issue has since been resolved by our team.

  Customer response

  01/11/2024

  The business requested HIPPA privileged medical information with the intimidation of refusing to allow a postponement unless I provided that. None of these employees are medical professionals nor do any of them have the capacity to tell me what is deemed a medical issue or not. They have since deleted my card, but have yet to cancel anything.

  Business response

  01/19/2024

  This participant signed up for a challenge to lose 100lbs and get paid $4,050.00. After 4 months she reported she had a medical issue and demanded that her challenge be cancelled. Our medical policy permits participants to pause their challenge when they have a medical issue, like pregnancy, where weight loss is not appropriate. Participants resume their challenge after the end of their medical issue is resolved. 
  
  As part of processing her medical request our team requested documentation verifying her medical issue. She has not provided any proof that she has a medical issue. We do require proof of a medical issue in order to process a cancellation and will not do anything more for this participant without proof.
  
  

  Customer response

  01/22/2024

   
  Complaint: 21073900
  
  I am rejecting this response because:

  It is illegal for a company to demand HIPPA protected medical information. Made illegal by the federal government. I am protected in my rights as a medical patient. I will be continuing to work with my lawyer on this matter.
  
  Sincerely,
  
  *************************

• Initial Complaint

  11/21/2023

  Complaint Type:

  Product Issues

  Status:

  Resolved

  More info

  november 60 dollars i canceled immediatley within hours and they said they cold not return my money after I had written many emails. and phone calls.the reason for my cancelation was I did not have the equipment they required such as a smart phone with pictures and a digital weight scale.so I canceled. but they want to keep my money.

  Business response

  11/29/2023

  Participating in a HealthyWager challenge is simple, fun, and profitable! No equipment, or even a smartphone is required. Take 30 seconds to submit a verified weight at the start and end of your challenge, meet your weight loss goal, and win your prize. Its as easy as that! With regards to this participant, multiple HealthyWage staff were trying to assist him, but he would provide different and contradictory information to various representatives making it difficult to properly resolve his issue. This matter has since been resolved.

  Customer response

  11/29/2023

  They sent me a refund for $60 but it took an arm and leg to get it back I'm assuming that most businesses will give the money back within 24 hours of signing up I immediately wanted my $60 back after signing up but they did not respond quickly I told him that I wanted to cancel the order right after I had signed up but they made a big beef about it so **** my conclusion is this is if you sign up for healthy wager there should be a notice that you should be allowed to cancel within 24 hours or something to that effect but they don't reveal that. I don't know if there is a law pertaining to this but I'd be interested in finding out thank you very much for your help *************************

  Customer response

  12/07/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  11/17/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a grave concern that I just cannot let go. My wife and I have 3 kids all under three years old. I introduced and encouraged my wife to join Healthywage after it was safe for her to exercise again on the birth of our second child. She did and I joined with her as encouragement. A short while into our challenge my wife fell ill and we learned that she was once again pregnant. Given that she was considered a high-risk pregnancy, it was advised that she discontinue the competition and she spent quite a bit of time having a difficult time caring for the very active and busy 3 and 1-year-olds while I worked. Upon my return from work, it was my turn to care for the kids so she could rest. I found myself struggling dearly to have the time to keep up with my challenge and be rested to do the work, childcare dance all over again. I knew after a while that it would be unsustainable for me to try and keep up that schedule. So, I reached out Healthywage and was denied the request to delay my challenge with my wife because I was not the pregnant one. Although I was not the one to give birth, I was the primary provider and caregiver of my family throughout my challenge. Our 3rd son is here and my wife is ready to restart her challenge and I just cannot sit idly by knowing that I started this contest to support her and I feel powerless that I have paid the monthly $50 with no way to fulfill my challenge. I would like a credit so that I can have a fair chance to end my challenge fairly

  Business response

  11/26/2023

  HealthyWage works because of the accountability of being unable to quit. In situations such as pregnancy, when weight loss is medically prohibited by a physician, we pause the challenge and the participant starts again when it is medically appropriate. We ***** a pause for the health and safety of the pregnant participant and the unborn child. Pauses are not for convenience reasons or increased household demands. Our policies are clear on this matter, as this participant should be well aware considering hes participated and won over $1,650 in a HealthyWager challenge before. This participants challenge ended on October 2, as he elected not to submit an ending weight, nor extend his challenge. This matter is closed and this is our final response.

• Initial Complaint

  10/28/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I only started 1.5 weeks ago and the company has already charged an additional $45 from me. I called to ask why and was told off by a very rude man named ****** who stated they never refund money and that I had added an additional challenge. I was not aware Id added this additional challenge and that when he told me they never give money back. I wanted to continue the challenge but I realized anyone that rude cant be on the up and up. Ive disputed the $95. Dollars they charged my credit card with my bank and have cancelled that card number in case they decide Ive entered more costly challenges im not ******** making. Im three weeks away from turning 66. I remember when people were honest and clear with their intentions. I remember when people were civil and respectful. I thought this would be fun but its a rip off.

  Business response

  11/01/2023

  This participant is happily participating in her main weight loss challenge to lose 15lbs in 6 months, where she would win $621.47. Our support team was able to sort out the confusion with her second challenge registration and this ticket can be closed.

• Initial Complaint

  09/22/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My healthywager started on 2/11/2023 and was set to end on 8/11, I paid $600 and was promised $800+ if I won my wager. The healthywager in question was deleted by them so I could no longer reference the stats, but I do remember the initial weigh in was about 150 and my weigh out was ***** on 8/11/2023. I have participated in many healthy wagers and provided the same weigh in and weigh out videos that were supplied before. This video same as others showed the scale away from the wall on a hard surface, all surroundings were shown and I was holding the phone the entire time showing a zero start weight then I stepped with both feet and stepped out. I was out of town for over a month and they wanted another video or zoom video provided more than a week after the competition ended. They state that I agreed because of their "fine print". This is misleading or at the very least require this on the last day of the challenge so no time is wasted. Since I provided the same videos clearly displaying what they require, I am due the money that I put it and feel this is just a rip off and now they just want to keep their money. Customers are not allowed to go on vacation or away because they need to be on standby just in case they want to get their money back or for whatever this company wants to come up with. Very misleading, will never use HealthyWager again.

  Business response

  09/29/2023

  This participant wagered to lose 30lbs in 6 months. After she submitted her ending weight, our referees reached out within one week requesting a simple weight resubmission to ensure the accuracy of her weight loss. She refused, claiming she was out of the country until at least the next month. She was given additional time and opted to not resubmit her weight. Without a valid verified weight our team cannot certify her as a winner and must conclude she did not accomplish her 30lb weight loss goal.
  
  We would also like to point out several important facts that show we gave ample notice and opportunity for this participant to comply:

  1. When completing her pending winner form after submitting her ending weight on August 11, she checked all the boxes including the fact that she would remain available to resubmit her weight for the next 7 days, and that she would maintain her weight loss until certified a winner (see attached evidence to show there is no fine print). The form also clearly and prominently states that if you cannot accommodate any of these points, to contact our Support team right away. She never did this.
  2. Our referee team notified this participant of the request for resubmission on August 16, 5 days after she submitted her weight and within the 7 days as listed prominently on our pending winner form. She responded that she was out of the country and would not be complying.
  3. Our team offered additional time to resubmit her weight, but she did not comply.
  
  This participant has not properly demonstrated her weight loss by complying with the very simple and easy request from our referee team. There is nothing we can do for her if she did not accomplish her weight loss goal. This is our final response.

  Customer response

  10/09/2023

   
  Complaint: 20641787
  
  I am rejecting this response because their fine print is deceiving and they should be held accountable for this.  The fine print only protects HealthyWage, but does not protect the people that are enrolling.  I like many other people that have enrolled in previous healthywagers to initially win some prizes, but they keep hooking you try more challenges and hold you to fine print when it's time to pay up a bigger prize.  Like I mentioned before, I have participated and did follow the rules of the challenge, I am not new at this and did all that was required the same as I did in other challenges.  I understand it was a significant weight loss, but they should be on your side right, too much weight loss is bad?  I'm still at a healthy weight.  They hold onto this so they can keep money.  Like I mentioned before, I participated and provided my weight out video as specified and they decided to require additional information and were inflexible with providing more time, I needed to leave the country, but I guess this was enough reason for them to keep my money.

  I do see a lot of users that are complaining about this and I do see this might become a bigger issue for HealthyWage.  It's very convenient to request additional information for the weight out, but why don't they require this when you're weighin in.  Or better yet, just request a zoom video for the end of the challenge.  I will be making comments on any site that encourages HealthyWage, its a trap, it's not meant to motivate you to loose weight.  Maybe stress out over HealthyWage keeping your money.

  
  Sincerely,
  
  ***************************

  Business response

  10/12/2023

  There is no fine print. Demonstrate your weight loss and you win your wager. This participant was requested within 5 days to resubmit a video to ensure the accuracy of her weight loss. She refused. More time was offered and she opted not to resubmit her weight. This participant has not properly demonstrated her weight loss by complying with the very simple and easy request from our referee team. There is nothing we can do for her if she did not accomplish her weight loss goal. This is our final response.

  Customer response

  10/13/2023

   
  Complaint: 20641787
  
  I am rejecting this response because I did submit my healthywager, their response is like I never submitted my verfiied healthywager weigh in, but I did.  I submitted through the app and I do not have video saved, but it was received similar to the others.  There is fine print, that is a fact, and very misleading.  Like I said before, require zoom meetings for verified weigh ins for both starting weight and ending weight, HealthyWager is being very selective because last minute they will want to take your money.  Supply the weight in and weight out video to BBB and see what they think.
  
  Sincerely,
  
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