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Find a Location

Lakeview Loan Servicing, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Business ProfileforLakeview Loan Servicing, LLC

    Loan Servicing
    HeadquartersMulti Location Business
    The Complaints and Reviews shown on this HQ profile may have been submitted against either the HQ itself or one of the corporate-owned locations found under "Find Locations".

    At-a-glance

    Customer Reviews

    1.02/5stars

    Average of 294 Customer Reviews

    Customer Complaints

    358 complaints closed in last 3 years

    154 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Related Categories

    Business Details

    This is a multi-location business.

    Find a Location

    Lakeview Loan Servicing, LLC has 3 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      Headquarters
      4425 Ponce de Leon Blvd # MS5-251, Coral Gables, FL 33146-1837
      BBB File Opened:
      7/25/2013
      Years in Business:
      13
      Business Started:
      11/22/2010
      Business Incorporated:
      12/2/2010
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of 391521 for this business, issued by NMLS

      These agencies may include:

      NMLS

      200 E Gaines St

      Tallahassee FL 32399

      (855) 665-7123

      http://www.nmlsconsumeraccess.org/

      BBB records show a license number of 6747340 for this business, issued by Miami-Dade Tax Collector. The expiration date of this license is 9/30/2024.

      These agencies may include:

      Miami-Dade Tax Collector

      140 W Flagler Street, 1st Flr

      Miami FL 33130

      (305) 375-5452

      https://www.miamidade.gov

      Type of Entity:
      Limited Liability Company (LLC)
      Business Management
      • Ms. Judith Tribble, CCO, EVP
      • Mr. David J Aguilera, Issue Resolution, TML
      • Mr. Julio Aldecocea, CEO/President
      • Oliver
      • Ms. Carole Kriete, Director - Compliance Dept., Issue Resolutions
      Contact Information

      Principal

      • Ms. Carole Kriete, Director - Compliance Dept., Issue Resolutions

      Customer Contact

      • Ms. Judith Tribble, CCO, EVP
      • Mr. David J Aguilera, Issue Resolution, TML
      • Oliver
      • Ms. Carole Kriete, Director - Compliance Dept., Issue Resolutions
      Additional Contact Information

      Phone Numbers

      Email Addresses

      Website Addresses

      Customer Complaints

      358 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      07/20/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Resolved
      Have been trying to refinance with Lakeview ********* since January 2024 and they have said to not pay on the mortgage until it is completed. They are not answering calls or emails and when we get in contact with them nothing is being done and they have put my house in preforeclosure because of this even though I have done what they have said to do. I have recently found out from people coming to my house harassing me and my kids and through a website that my house is supposed to be up for auction on August 6th and LakeView ********* has taken days to weeks to reset my profile and has also not updated me on what my new mortgage price will be and when to pay it. I am facing losing my house over their lack of due diligence.
      Read More

      Customer Reviews

      294 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Jai C

      1 star

      08/05/2024

      This has to be the WORST company to still be allowed to service mortgages. They have a terrible customer service platform, it's borderline impossible to get in touch with a real person. They've overcharged my escrow by charging me for last years' insurance this year, causing my escrow to be short. Instead of fixing that, they just increased my mortgage to cover their mistake. I was on the phone for well over 2 hours and was hung up on by my representative after being placed on a 12 minute hold. I cannot believe that this is acceptable for any company. If you hear that this company is purchasing your mortgage, I HIGHLY recommend you refinance to avoid their issues, that will surely become your issues.

      Lakeview Loan Servicing, LLC Response

      08/07/2024

      Hello *******************, 

      We appreciate your bringing this to our attention and hear your frustration.  We do apologize for any inconvenience you may have experienced.  We would like the opportunity to have this addressed right away with the respective servicing involved.  Please know Lakeview Loan Servicing owns the master servicing rights (MSR) for this loan; however, we do not service any mortgage loans ourselves. As we contract with several different servicing companies to perform the day-to-day servicing activities (i.e. payment, escrows, hardship assistance) we will need to identify who your servicer is in order to assist you.  We will reach out to you directly via your email to help assist.  Thank you for your partnership ,

      *************************, ******************************** Issue Resolutions, ************

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