Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
03/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Home financing center (loan# *****) reported on my credit that I am 30 days late for March 2023 payment. The payment is due on 3/15/23 and was paid on 3/24/23. I was late for February 2023 payment due to a major change /life event. It was due 2/15/23 and was paid on 3/10/23. Again, if I have until the 15th of each month to make a payment, 30 days late would be around the 15th of the following month. I believe this agency is reporting incorrectly to the creditors. I was also taxed on $120 extra for March. When I called regarding the extra fees, they stated it was overdraft fees from July *************************************** March 2023. I would like a refund of the fees they taxed on as revenge for filing a dispute as they fees were not applied timely. Also, when attempting to dispute my late payment for February, the financing center sent me person information (banking account and routing number) for another client. This is person banking information that should be held to the upmost of care. This company does not care about their customers and their person information.Business response
03/24/2023
We have attached the Loan Payment History. ******************** paid his February 01, 2023 payment on March 10, 2023 which was reported to the credit bureau as 30 days late. We received the March 01, 2023 payment on March 24,2023. The March payment was late, but this has NOT been reported to the credit bureau as 30 days late. ******************** does have (2) outstanding NSF payments on his account from July, 2022 and September, 2022. We have reported this loan correctly. There is nothing further to resolve with ********************.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.