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Business ProfileforForm Genius LLC
Additional business information
On September 11th 2018, BBB sent correspondence to Vital Records Direct, LLC requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer generally.
On September 25th 2018 Vital Records Direct LLC provided the following response "Thanks very much for your letter dated September 11, 2018.
We have analyzed the points you mentioned in your letter and reviewed them with our customer service team.
1) We would like to point out that we state in all the pages of our site that we are not a government agency.
- Besides the above mentioned evidence, we specify in several parts of our site the nature of our service, as you can appreciate in:
https://www.onlinevitalus.com/ , https://www.onlinevitalus.com/birth ,
https://www.onlinevitalus.com/death and
https://www.onlinevitalus.com/about-us
2) We were surprised to read that some customers stated that they were charged a fee without receiving a service and "the company has not provided a refund".
We, at OnlineVitalUS provide our service to all our paying customers and we have a "money back guarantee" policy, whereby if any customer, at any
stage, is not happy with our service we immediately issue a refund;
3) Nevertheless, we, at OnlineVitalUS are willing to put our best efforts within our possibilities and limits.
Best Regards,
CEO
OnlineVitalUS
On August 24, 2021 BBB reviewed its most recent generally allege and determined that the pattern continues. BBB will continue to monitor and update the company's report as needed.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 255 Alhambra Circle STE 500, Coral Gables, FL 33134
- BBB File Opened:
- 5/3/2018
- Years in Business:
- 7
- Business Started:
- 9/27/2016
- Business Incorporated:
- 9/27/2016
- Type of Entity:
- Limited Liability Company (LLC)
- Alternate Business Name
- easy-passports.com
- YourPassports.org
- E-Forms Premium LLC
Customer Complaints
183 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
06/18/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
34 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
Sheryl H
06/03/2024
Form Genius LLC Response
06/08/2024
Thank you for your feedback. Please be informed that our **************** team has already sent you a response to your inquiry to the same email address you used to register on our website.
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