Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/03/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired Air America to install a brand new AC on 8/17/2019. I was a single woman and I feel like they took complete advantage of me. My contract is for a 3.5 ton Trane system. Since the install, my ac bills have continued to climb. Initially I had a service contract with Air America but they kept pushing to sell me more service, so I stopped using them.I have replaced my ducts, sealed windows, installed additional insulation. You name it, I have tried it to try to get my FPL bill down. Last week, I hired another ********** to service and clean my ac. They informed me that my ac is running so much because my outside unit is NOT 3.5 ton as my contract clearly states I paid for. I was undersized with a 3 ton. The units are supposed to be the same size!I have contacted Air America through emails and online and received no response. This is clearly fraud and I would like the situation corrected. I feel 100% that they figured I would never be the wiser on this.

  Business Response

  Date: 10/03/2024

  Thank you for reaching out and for bringing this matter to our attention. We sincerely apologize for any frustration youve experienced. Your concerns are important to us, and we take them very seriously.
  
  
  First and foremost, we would like to clarify that we installed your system in 2019, and while we have not serviced your unit since 2021, this is the first time we are hearing about any issues with the size or performance of your AC system. We would never want you to feel taken advantage of, and we aim to ensure that every customer receives the service and equipment they paid for.
  
  
  Wed like to resolve this issue as quickly as possible and offer to send out a technician to evaluate your system at no cost to you. We will confirm the size of your unit and assess any discrepancies to ensure your satisfaction. Please let us know when would be a convenient time for us to schedule this visit.
  
  
  We apologize for any lack of response to your previous emails and online submissions. This is not the level of service we aim to provide, and well be reviewing our communication process internally to prevent this from happening again.
  
  
  Once again, thank you for sharing your concerns. We are committed to making this right and ensuring your system operates efficiently and as expected.
  
  
  We look forward to hearing from you and finding a time that works for the evaluation.

  Customer Answer

  Date: 10/04/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  I expect once you confirm the outside unit is not the 3.5 as stated in my contract that the situation will be corrected. 
  I would like a technician to come either Saturday or Sunday 

  I can be reached ************
  Sincerely,
  
  ****** ******

  Customer Answer

  Date: 10/04/2024

  How is this resolved until they actually come out and correct the issue?

  Customer Answer

  Date: 10/08/2024

  Please open this case back up

  The company has not contacted me even Though I have sent them multiple messages and proved my phone number

   this issue is NOT resolved!!!

  Customer Answer

  Date: 10/11/2024

  10/11 *********** has NOT reached out to me to schedule an appointment. The issue is not resolved. Please re-open this case!

  Business Response

  Date: 10/23/2024

  after reviewing your contract, **** confirmed that the system we quoted is the same as the one we installed. Based on the size of your home, which is approximately 1300 square feet under air, a 3.5-ton system would be too large. The general recommendation for a home of this size is typically a 2.5 or 3-ton unit. The system has been installed for some time without any reports of cooling issues, and our technician has verified that the unit is indeed 3 tons, as specified in the contract. If you have a different contract showing another system size, please share it with us. However, were confident that a 3.5-ton unit would be oversized for your home.

  Customer Answer

  Date: 10/24/2024

   
  Complaint: 22374755
  
  I am rejecting this response because I paid for 3.5and my contract states install 3.5. You cannot now state oh well the unit should have been smaller. That implies you overcharged me along with mismatching the unit. The only acceptable solution at this point is replacing the unit with the correct one 
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 11/04/2024

  Thank you for bringing your concerns to our attention. We understand that managing energy costs is important, and were committed to ensuring your satisfaction with the **** system we installed.
  
  
  Upon reviewing our records and your original contract, we can confirm that we installed the specified system per the terms of the contract on August 17, 2019. To further address your concerns, we sent a technician to verify the equipments specifications and found that the system was low on refrigerant. Our technician recharged it to the correct levels at no cost to you. During the visit, we also noted that the evaporator had been replaced by another contractor, which may impact the overall system performance.
  
  
  We have not serviced your unit since 2021, and any adjustments made since then by other contractors may affect how your system operates and consumes energy. We are here to ensure the system performs as intended and would be happy to review further steps with you.
  
  
  Thank you for the opportunity to address this. Please feel free to reach out directly if you have any further questions or concerns.

• Initial Complaint

  Date:06/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been calling this company since before Memorial Day. issues with my air conditioner. they came out twice (initially the first time I was told that they ** needed to be cleaned and that's why it wasn't working so I paid about $400 to do this with the company and the ** was still broken) the last time they came before Memorial Day they told me that the ** is frozen and it needed to defrost while they ordered a part for the **. So he turned off the entire ** but left the power on for the house. So the whole memorial weekend my family and I sat in a hot house no ventilation at all and no money to even go to a hotel. I Called them back t0 put the ** back on even if its giving hot air just to get some ventilation of air through the house so that I don't have mold growing within my house, it took them another 3 days to come out. eventually I got fed up and asked for my $400 back because no-one came to turn the ** back on or even update me with the status of the part they claim I needed. They refunded me the money but still no word on when the part is coming or when it will be installed. today is June 17th and every time I call about the part for the ** there is an excuse about why the part is not there. So nearly a month and my ** is not working and neither do I have the part for the ** to work.

  Business Response

  Date: 06/20/2024

  We're really sorry for the trouble you've had with your air conditioner and the delays in getting it fixed. We know how frustrating it must have been to be without AC over Memorial Day weekend and for the past month.
  We completely understand your frustration and we're sorry that our service didn't meet your expectations. To make it right, we're giving you a full refund of the $400 you paid for the cleaning service that didn't fix the problem.
  If you have any questions or need help right away, please reach out to us.
  Thanks for your patience and understanding.

  Customer Answer

  Date: 06/21/2024

   
  Complaint: 21862021
  
  I am rejecting this response because:

  i already received the refund June 10th, proof above, so please dont behave like you are NOW doing me a favor. Your not.
  The problem is the inconsistency and having to call a million times to get some sort of updates with you guys. My family and I are the ones living in this heat for more than a month now, not you. 
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:06/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Tuesday, May 27th, my air conditioner stopped working. I called the company I paid to purchase and install a new air conditioning system in ************* (member plan invoice number *********) through a ***** Fargo financing agreement. I am 79 years old and have cognitive delay. On the 28th, Air America came to the house and told me that the motor died, that it was under warranty, and that they would order the motor and install it. They were supposed to get the new motor by the end of the week. The temperature outside has been over 90 degrees. I have had to board my dog and sleep at a friend's house. I asked if they would supply an air conditioning unit so that we could stay safe until the new system came, and they said no. I also asked them to send me a copy of my warranty and contract, and they sent me a one-page document that stated that I purchased the unit but did not include any warranty information. They refused to allow me to talk to a manager or customer service agent, though they took my number and no one returned my call. I have cognitive delay and am being treated for Alzheimer's disease. I called the company every two days, and they say they still need to receive the motor. Today, they stated that they will receive the motor on Friday. I could only make an appointment to install the motor once they received it. I've had to pay 75$ per day for doggie daycare for my dog since the veterinarian said it was unsafe for him to be in the house, and I have had to stay with a friend. I am being taken advantage of. I am asking to receive reimbursement for doggie daycare AND would like someone to come immediately to put in two temporary window units in the bedroom and ensure that the motor's shipping is expedited and that they can install the motor on the day of arrival.

  Customer Answer

  Date: 06/06/2024

  After receiving the complaint, the company installed a temporary motor until the next one came. They have not yet provided me with a copy of my warrantee or coverage as I asked. They also did not indicate any willingness to help compensate for the fee I had to pay to board my dog. It will take 24 hours now to cool off the house, but I am glad that they installed a temporary motor until the new one comes in. I don't know why this could not have happened earlier, since they knew I was a 79 year old living in *******.

• Initial Complaint

  Date:06/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In October 2023 I hired Air America to install an outside electrical outlet to supply electricity for a stairlift which was to be installed by Acorn Stairlifts. The stairlift was installed successfully as was the electrical outlet; however, while Acorn had procured a permit from Palm Beach County *************** for its responsibility, Air America did NOT. When the the entire installation of the stairlift and outlet was inspected by the agent from the *************************** ***** he observed the permit was in tact for the Acorn Stairlift, but there was no permit for the electrical outlet. Consequently, the agent failed the entire job.Since then I have called Air America numerous times to have the company obtain the necessary permit to complete Air Americas responsibility in this matter. It should be noted that I hired Air America to do the job because the company is a licensed electrician. As such the company should have known that this job required a permit from *****************. Nevertheless, a permit was never obtained. My calls to Air America are ignored. I cannot speak with a supervisor or manager to resolve my complaint. I require the Better Business Bureau to intercede on my behalf.I am 82 years old and my wife is 83; we are both disabled and require the stairlift to go up and down the 16 stairs to our apartment.

  Business Response

  Date: 06/07/2024

  I, *********************, Electrical manager. 

  I have received this information; we will be handling this with high priority.

  I apologies this was not brought to my attention faster. 

  the drawings for the permit have been created and we will reach out to the customer asap to get the paperwork processed with homeowner signatures. 

   

   

  Customer Answer

  Date: 07/09/2024

        Please be advised that no one from Air America has contacted me in order to resolve my complaint. I have spoken to no one as all calls to Air America  are screened. I am not able to speak with a supervisor thereat.My ID # ********.

              ******************************

  Business Response

  Date: 07/22/2024

  We apologize for the inconvenience and frustration you have experienced. We understand the critical importance of the stairlift to you and your wifes mobility and well-being.
  We want to inform you that we have obtained the necessary permit for the electrical outlet from the *************************** Department. The permit has been closed, and all other issues have been resolved.
  We appreciate your patience and thank you for bringing this matter to our attention. Should you have any further concerns or require additional assistance, please do not hesitate to contact us.

   

  Customer Answer

  Date: 08/02/2024

  Air America came to my residence at *********************************** approximately 3 weeks ago and i paid them $349 via Master Card as half payment for  procuring the permit for the electrical outlet which required changing the electrical circuit breaker switch for that circuit only  not the entire panel. 
       I have left ******* until January 2025. Air America has NOT communicated with me since the day their representative came to my home 3 weeks ago,. If Air America has procured the permit why was I not informed? If they must change the circuit switch in order to satisfy the permit how are they going to gain access to my condo without communicating with me?  Consequently the matter has not been resolved as has been suggested by Air America. I have been kept in the dark about any progress Air America has accomplished. My calls have been ignored by Air America since I attempted to get Air America involved in procuring this permit which any licensed company should have known when it began the installation.

       I would appreciate that a BBB agent speak with me by telephone as It is a substantial effort on my part to communicate by email,.I am 82 years old and find it easier to use the phone. Thank you.

          Sincerely,

           ******************************

   

  Business Response

  Date: 08/09/2024

   

  Thank you for bringing this concern to our attention *******. We submitted your permit application the last time we spoke about 3 weeks ago. The municipality has requested to submit it as a sub-permit, which we did. Consequently, your permit was issued today. *******, we have sent you an update via email directly as well. 
  Regarding to scheduling an inspection. That will be controlled by the business that holds the main permit. Before booking an electrical inspection, please dont forget to coordinate with us since an electrician must be present. 
  

  
  

• Initial Complaint

  Date:02/28/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Need copy of open building permit that was finally closed. Not very happy with Air America A/C customer service. Called at least 7 times over a 6 week period about a problem with my building permit expiring. No return phone calls. I spoke to a supervisor who said it would be taken care of but nothing happened. I tried calling him back a couple of times with no return phone calls. I tried using their website 'chat' that had a person on the other end. I was assured that someone would call me back but again no call back. I kept calling them because ************************** Department said the building permit problem must be taken care of by the contractor, Air America. Since my building permit expires in 4 days I called the building department and explained the situation and they helped me resolve the building permit problem. ***************** is good but customer service no very good. Now need a copy of the completed building permit.

  Business Response

  Date: 02/29/2024

  Dear valued customer,
  I'm truly sorry to hear about the frustrating experience you've had with our customer service team. It deeply pains us to know that you had to endure such a prolonged and distressing ordeal while trying to resolve the issue with your building permit.
  Your feedback highlights a glaring gap in our service delivery, and I want you to know that we take your concerns very seriously. It's disheartening to hear that despite your repeated attempts to reach out for assistance, you were met with silence and unfulfilled promises.
  Please accept my sincerest apologies for the inconvenience and frustration this has caused you. Rest assured, I will personally investigate this matter to ensure that appropriate measures are taken to prevent such lapses in communication and service from occurring in the future.
  In the meantime, I'm delighted to hear that our equipment service met your expectations. However, I understand that impeccable service encompasses every aspect of our interaction with you, and we clearly fell short in this instance.
  I'm relieved to hear that the ************************** Department was able to assist you in resolving the permit issue promptly. Nevertheless, I understand the undue stress and anxiety this situation must have caused you, and for that, I am truly sorry.
  To expedite your request, I will ensure that a copy of the completed building permit is promptly sent to you. Your satisfaction is of paramount importance to us, and we are committed to making things right for you.
  Once again, please accept my heartfelt apologies for the inconvenience you've experienced. If there is anything else we can do to rectify this situation or if you have any further concerns, please do not hesitate to reach out to me directly.
  Thank you for bringing this matter to our attention, and we appreciate your continued trust in Air America A/C.

  Customer Answer

  Date: 02/29/2024

  (1) In your response you stated, if I have any further concerns I should call you directly BUT you never included your name, phone number or email address.  
  (2)  After I filed the initial request with the BBB I realized that I paid for my annual service contract two times - one on 2/10/23 when the a/c installation was done and then again on11/1/23 when I had the fall serving done.   I overpaid by $189.95.    The second servicing for the 2/10/23 payment will be in April as agreed when I had the install done.   As done for the past 10+ years, I have my 2 servicings done in approximately mid-April and mid-October. 

  Customer Answer

  Date: 03/06/2024

  (1) In your response you stated, if I have any further concerns I should call you directly BUT you never included your name, phone number or email address.  
  (2)  After I filed the initial request with the BBB I realized that I paid for my annual service contract two times - one on 2/10/23 when the a/c installation was done and then again on11/1/23 when I had the fall serving done.   I overpaid by $189.95.    The second servicing for the 2/10/23 payment will be in April as agreed when I had the install done.   As done for the past 10+ years, I have my 2 servicings done in approximately mid-April and mid-October. 

  Business Response

  Date: 04/02/2024

  Dear ****************,
  Thank you for bringing this matter to our attention, and please accept our sincerest apologies for the inconvenience you experienced. We deeply regret any frustration caused by the delay in resolving your building permit issue and the lack of responsiveness from our customer service team.
  We understand the importance of timely communication and resolution, especially when it comes to matters as crucial as building permits. Your feedback is invaluable in helping us identify areas for improvement, and we are taking immediate steps to address the issues you've raised to ensure that similar situations do not occur in the future.
  We are glad to hear that the ************************** Department was able to assist you in resolving the permit problem. Regarding your request for a copy of the completed building permit, we will ensure that you receive it promptly.
  Please know that we are committed to providing excellent service to all our customers, and we sincerely apologize for falling short of your expectations in this instance. We would appreciate the opportunity to make things right and regain your trust.
  If there is anything else we can assist you with, please do not hesitate to contact us directly. Your satisfaction is our top priority.
  Warm regards,

  Customer Answer

  Date: 04/03/2024

  After I filed the initial request with the BBB I realized that I paid for my annual service contract two times - one on 2/10/23 when the a/c installation was done and then again on11/1/23 when I had the fall serving done.   I overpaid by $189.95.    The second servicing for the 2/10/23 payment will be in April as agreed when I had the install done.   As done for the past 10+ years, I have my 2 servicings done in approximately mid-April and mid-October.

  Customer Answer

  Date: 04/03/2024

  Date Sent: 4/3/2024 3:06:05 PM
  After I filed the initial request with the BBB I realized that I paid for my annual service contract two times - one on 2/10/23 when the a/c installation was done and then again on11/1/23 when I had the fall serving done.   I overpaid by $189.95.    The second servicing for the 2/10/23 payment will be in April as agreed when I had the install done.   As done for the past 10+ years, I have my 2 servicings done in approximately mid-April and mid-October.

  Business Response

  Date: 05/13/2024

  I'm sorry to hear about the frustration you experienced with our customer service regarding your building permit. It's certainly not the level of service we aim to provide. We understand the importance of timely resolution, especially with permits, and we apologize for any inconvenience caused by the lack of communication and follow-up.
  Rest assured, we take your feedback seriously and will address these issues internally to prevent similar occurrences in the future. In the meantime, we're glad to hear that your building permit issue has been resolved with the help of the Palm Beach County Building Department. Once again, we apologize for any inconvenience caused and appreciate your patience and understanding. If you have any further concerns or need assistance, please don't hesitate to reach out to us directly.

  Customer Answer

  Date: 05/13/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:02/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  In September of 2023 Air America installed a New dual system for ************* at Tequesta Garden Condominiums. Install was good. Machines performing well. We are know still looking for a permit and final inspection. The contact was ***************************. He has since left the company and multiple phone calls to the office have not gotten us anywhere. All we have been asking for is that they complete the paper work so we can get this Inspected and closed.

  Business Response

  Date: 02/29/2024

  Thank you for reaching out to us regarding the status of the permit and final inspection for the dual system installation at the Tequesta Garden Condominiums clubhouse.
  We sincerely apologize for any inconvenience you have experienced due to the delay in completing the necessary paperwork. We understand the importance of obtaining the permit and final inspection promptly to ensure compliance and the smooth operation of your clubhouse facilities.

  Rest assured, we have escalated your request to our relevant department and are actively working to expedite the completion of the paperwork. We will prioritize this matter to ensure that all necessary steps are taken promptly to facilitate the inspection and closure of the project.
  We greatly appreciate your patience and understanding in this matter. Should you have any further questions or concerns, please feel free to reach out to us directly, and we will be more than happy to assist you.
  Thank you for your continued cooperation.

   

  Customer Answer

  Date: 02/29/2024

   
  Complaint: 21287109
  
  I am rejecting this response because: ************ has been telling us the same explanation since October 2023. If you look at a lot of the complaints filed they are saying the same thing. They are not filing for permits in a timely manner for us or any other customer. Will not be satisfied until they file the permit paperwork and we get a good final inspection.
  
  Sincerely,
  
  *************************

  Business Response

  Date: 03/26/2024

  We understand the importance of obtaining the necessary permits and final inspections promptly to ensure the completion and compliance of the project. Your feedback regarding the difficulties in reaching our office and the departure of your previous contact, ***************************, is duly noted. We apologize for any frustration this may have caused.
  Rest assured, we are committed to resolving this matter promptly and efficiently. Our team is currently reviewing your case, and we will expedite the process to ensure all necessary paperwork is completed accurately and submitted for inspection without further delay.
  We value your patience and understanding during this time. Please feel free to reach out to us directly at ************ if you have any further concerns or if there is anything else we can assist you with. Your satisfaction is our top priority, and we are dedicated to restoring your confidence in our services.

  Customer Answer

  Date: 03/28/2024

   
  Complaint: 21287109
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer Answer

  Date: 03/28/2024

  We continue to wait for the filing of a permit and a good final inspection. wait time know is at 6 months and counting? ************************* ******** Garden condo's

  Business Response

  Date: 04/02/2024

  Dear *************************,
  We apologize for the delay in filing the permit and completing the final inspection. Our team is working hard to expedite the process. Thank you for your patience and understanding.

• Initial Complaint

  Date:01/16/2024

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted ********** in July, who referred me to a subcontractor, Air America A/K/A *****************, to install a new AC unit. This is a story from H***. They lied about pulling the permit before they installed, they lied about having even applied for the permit and having the permit before they did the job, they refused to get condo approval first, they lied about not even applying for permit until two months after install, they failed application several times, they filed fraudulent documents and fraudulently notarized documents with my signature, they did not send a licensed HVAC contractor, they refuse to give me the name of the licensed contractor, they failed inspection, they caused water damage and mold to my home. They refuse for 6 months to communicate with me and respond to any of my questions or correspondence. They are the worst! Do NOT ever use them!Additionally, the day the 2 reps from the air conditioning came out, they were very unprofessional, belligerent and hostile, and violent towards me. I could not understand what he was saying as he did not speak good English. He shook his finger in my face many times and used profanity until finally I asked him to leave. I watched it continue the entire time they walked to their trucks. He took a few steps back to act as though he was going to come after me physically for what reason unsure. They parked illegally in front of my gate the entire day on the condo's property, they were upset the inspector was late and that they failed the inspection. It's all beyond my control. Do not ever use this company. They make no attempts or show any good faith effort to resolve these issues or answer for their misdeeds. Had they worked within the laws of the ****************, we would not have these issues today. Now, I face health, environmental, and structural damage with mold growing in my home. I am a senior citizen and do not appreciate this in the least. I have contacted a lawyer to resolve these issues. I hope the condo sues them as I see many lawsuits in the near future.

  Customer Answer

  Date: 02/04/2024

  As previously requested,please provide me with any and all documents, contracts, and records relating to our business transaction and all documents I signed, including the ********** contract.
  
  Also, what is the status of getting me the signed application for condo approval along with all the supporting documents they require? The City has advised you that a reinspection cannot be scheduled until such time you accomplish same. Why are you not complying?
  
  Please advise.
  

• Initial Complaint

  Date:01/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dec. 27th called in because AC stopped working and the ongoing calls I've made to this company started. Air compressor needs to be replaced, waited 2 days called to check status of compressor and was unfortunately told I needed to authorize the change(which no one EVER told me) and I've already done when Tech came. Signed the form online and was sent to department to order the part. Its been the worse experience ever. My son suffers from nosebleeds from overheating and my AC has not work for 2 freaking weeks!. I need help ASAP so because I am not getting rye proper help I now need to do this complaint. This is my son its affecting

  Business Response

  Date: 01/15/2024

  We sincerely apologize for the inconvenience and frustration you've experienced with our service. We understand the urgency, especially considering the impact on your son's health. Please accept our heartfelt apologies for any lapses in communication and the delay in resolving the issue.
  We are committed to making things right for you and your family. To expedite the process, we have escalated your case, and our team is actively working to address the authorization and order for the air compressor promptly. We understand the critical nature of your situation, and we are dedicated to resolving it as soon as possible.
  In the meantime, if there's anything specific you'd like to discuss or if there are additional details you feel would assist us in expediting the resolution, please don't hesitate to let us know. Your satisfaction and your son's well-being are our top priorities, and we are here to help.
  Thank you for your understanding and patience as we work to rectify the situation.

• Initial Complaint

  Date:12/16/2023

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They charged $215.00 for a fuse that was$5.20 . Extremely makes up.

  Business Response

  Date: 01/15/2024

  Thank you for reaching out to us with your concerns about the pricing for the recent service. We appreciate your feedback and understand that transparency is crucial in our customer relationships.

  
  Our pricing takes into account not only the cost of the parts but also the expertise and time invested by our technicians to ensure high-quality service. We strive to provide value for both the products and the skills our team brings to the table.
  If you have any specific details about the service or if there are particular aspects of the pricing you'd like us to address, please share them with us. Your satisfaction is important to us, and we want to make sure we address your concerns appropriately.

  
  We value your business and are committed to providing a positive experience. Thank you for bringing this to our attention, and we look forward to resolving any issues you may have.

• Initial Complaint

  Date:12/11/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Approximately a year ago the year 2022 , I was incorrectly over charged and was refunded by AirAmerica. I received a letter this year advising my account was delinquent and will be sent to collections. I immediately contacted Air America and spoke with the Billing Manager by the name of ******, and was advised that it was an error, and not be concerned. On 12/01/2023 I was informed by the credit bureau that I was reported to collections. I reached out to Air America by email and telephone to speak with the General Manager by the name of *********************** to get this issue resolved,and as of today 12/11/2023, I still have not spoken with anyone. This has negatively affected by credit. I'm in the process of purchasing a home and this may cause an issue. In addition, when trying to speak with someone from management the *********** employees are not provide insight or giving any resources on who can assist. It seems that they are told not to provide corporate information. I wish speak with someone to get this resolved and removed from my credit report. This unethical and causing me extreme stress. Good afternoon ****************:This email is to inform you of my extreme frustration with the level of service provided by Air America. I have been a customer since 2021 and in that time I have serviced my air conditioner multiple times which I have always paid for on full. I have been in contact with the billing department dating back to the year 2022. I sent an email on January 24, 2023 to a former employee of yours name ***** who handled billing. The email was in connection to a refund for the amount of $340.30. I received the refund on January 27, 2023. However, I am now being contacted by a debt collector for money owed to Air America in the amount of $340.30 which has adversely impacted by credit score. I am requesting this discrepancy on Air America part be resolved immediately as I am in the process of purchasing a property. If this issue is not resolved by next week, my attorney will contact your office. Regards,********************* ************ or ************

  Business Response

  Date: 12/26/2023

  Good Afternoon *****,

  I want to apologize for the inconvenience caused to you due to this issue. I spoke with you a couple of weeks ago and I was under the impression that this was cleared up. I spoke directly to the collection agency and made them aware of the mistake on our part. I also gave you their information to contact them directly in order to receive documentation that this matter was resolved. If you are still having issues with this, please contact me directly on my cell phone number that I texted you on. I want to make sure that this taken care of and we continue to have you as a customer. Please let me know how I can help.

  Have a Happy New Year,

  ***********;