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Business ProfileforClaims Service International, Inc.
At-a-glance
Related Categories
Business Details
- Location of This Business
- 5645 Coral Ridge Dr STE 459, Coral Springs, FL 33076-3124
- BBB File Opened:
- 6/10/2009
- Years in Business:
- 17
- Business Started:
- 7/9/2007
- Business Incorporated:
- 7/9/2007
- Type of Entity:
- Corporation
- Additional Contact Information
Fax Numbers
- (877) 894-0540Primary Fax
- (772) 204-0644Other Fax
Email Addresses
- Primary
- Sales
- (877) 894-0540
Customer Complaints
45 Customer Complaints
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File a ComplaintMost Recent Customer Complaint
07/02/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Customer Reviews
39 Customer Reviews
What do you think? Share your review.
Most Recent Customer Review
KimberlyJ
06/05/2024
Customer Response
06/10/2024
Claims Service International, Inc. Response
06/11/2024
Thank you for reaching out and sharing your concerns. We value the opportunity to clarify our role and address the issues you've raised:
CSIs Role: CSI is a third-party claims processing company, not an insurance provider. As weve previously communicated, the claim you filed is not an insurance claim. Our responsibility is to make recommendations on legal liability for claims based on the contract between the customer and the mover, the valuation option selected by the customer, legal documents, federal regulations, and claims adjusting guidelines. You acknowledged this twice by signing the terms and conditions advising of all of the above information. Think of our role as similar to a tax preparation companywe apply regulations to the provided information to determine the outcome without bias.
Your Concerns:
Time to Process Claims: Federal regulations allow up to 120 days to process interstate move claims. Your claim was submitted and ready for processing on 05/14/24, and we submitted the claim for mover authorization that same day. Despite your statement, the processing time has been less than 30 days, and not two months. Your mover reported attempting to negotiate with you, offering additional goodwill compensation beyond their liability amount, which you declined. The settlement letter and release form will be emailed to you today, 06/11/24.
Carrier Approval: CSI does not pay claims. All liability for the claim, including the settlements, lies with the movers. Therefore, we need an agreement from the carrier before sending the customer the settlement offer, agreeing to pay the settlement after the customer agrees to it and a signed release form is executed.
Overcharge: CSI is not authorized to handle overcharge claims for your carrier. As we are not part of the carrier, we cannot address this aspect of your complaint.
Compensation: According to the Bill of Lading,you opted for the $0.60 per lb per article valuation coverage, which is provided free of charge to help lower moving costs. Full Value Protection must be selected and paid for separately. The free valuation protection compensates based on the weight of the item multiplied by $0.60 per lb. This coverage cannot be increased after a claim is filed.
Liability: Per the mover's applicable tariff,movers are not liable for items not packed by them. They cannot verify the condition or functionality of customer-packed items.
In summary:
CSI processed your claim in less than 30 days, well within the allowed 120 days.
CSI operates as a truly independent third party, not an insurance company or part of the movers, ensuring an unbiased process. You signed that you understood this more than one time.
All claims are analyzed based on the contract signed between the customer and the mover.
Compensation is determined by the valuation protection option selected and signed for by the customer on the day of the move.
We hope this clarifies our role and the process. If you have any further questions or need additional assistance, please do not hesitate to reach out.
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