Business ProfileforClaims Service International, Inc.

***** I agree with everything you said. My items were thrown from 1 truck to another. I don't expect to get paid for my 65" tv or my 74 in mirror. And the movers tried to up charge me $2000.00 more dollars. I am never going to use either movers or brokers. Why should it take 2 months to even receive anything back on your claim. I will go ahead and buy the things destroyed and never will I go through this again. You Whoever heard of contacting the movers to get approval for whatever I'm getting paid for the items they destroy. That just doesn't make any sense to me. And they left my things sitting outside and I hot truck. My rugs had melted and everything in the box is that I packed. Add moved overseas several times and I never experienced the way my personal items was treated hi By the movers. Yes Csi is a joke. When if I didn't have another TV I would have to sit 2 at 3 months and wait to see what the penny's. They decide to give me from one veteran to another. Never use a company that works with csi For American ********** ******* export movers, they're trash.And will trash your items. In some of my boxes were even opened and I taped up everything. Is just so disappointing that people will do anything to get your money. Good luck to anyone else using these companies.

These people are a total rip-off. They've tore up my 65 inch TV and offered me 0. Because I packed it .and eighteen dollars for seventy two inch wall mirror. They arrived at my house at 5:30 in the evening. And they expected me to sit up until midnight and tell they packed up my house and move my things. Yes, I packed up my things. But that didn't mean that they that shouldn't have handled them with care and they didn't do not use American machinery and export part movers because they're a bunch of b******* There's and they will dog your stuff out and not give you a dime for it. So guess what? They can you know what. I tell them to keep the $18 because my TV cost way more than $18. So do not deal with this company. They want you to pay extra 4 insurance. And they're still not gonna pay you for what you your stuff is worth. I had my stuff moved overseas and my stuff was not torn up like they did taking it six hundred miles.. So I hope the military never gives them a job to build a dog house or to take a dog house to across the street.

Dear *****************,

Thank you for reaching out and sharing your concerns. We value the opportunity to clarify our role and address the issues you've raised:

CSIs Role: CSI is a third-party claims processing company, not an insurance provider. As weve previously communicated, the claim you filed is not an insurance claim. Our responsibility is to make recommendations on legal liability for claims based on the contract between the customer and the mover, the valuation option selected by the customer, legal documents, federal regulations, and claims adjusting guidelines. You acknowledged this twice by signing the terms and conditions advising of all of the above information. Think of our role as similar to a tax preparation companywe apply regulations to the provided information to determine the outcome without bias.

Your Concerns:
Time to Process Claims: Federal regulations allow up to 120 days to process interstate move claims. Your claim was submitted and ready for processing on 05/14/24, and we submitted the claim for mover authorization that same day. Despite your statement, the processing time has been less than 30 days, and not two months. Your mover reported attempting to negotiate with you, offering additional goodwill compensation beyond their liability amount, which you declined. The settlement letter and release form will be emailed to you today, 06/11/24.

Carrier Approval: CSI does not pay claims. All liability for the claim, including the settlements, lies with the movers. Therefore, we need an agreement from the carrier before sending the customer the settlement offer, agreeing to pay the settlement after the customer agrees to it and a signed release form is executed.

Overcharge: CSI is not authorized to handle overcharge claims for your carrier. As we are not part of the carrier, we cannot address this aspect of your complaint.

Compensation: According to the Bill of Lading,you opted for the $0.60 per lb per article valuation coverage, which is provided free of charge to help lower moving costs. Full Value Protection must be selected and paid for separately. The free valuation protection compensates based on the weight of the item multiplied by $0.60 per lb. This coverage cannot be increased after a claim is filed.

Liability: Per the mover's applicable tariff,movers are not liable for items not packed by them. They cannot verify the condition or functionality of customer-packed items.

In summary:

CSI processed your claim in less than 30 days, well within the allowed 120 days.

CSI operates as a truly independent third party, not an insurance company or part of the movers, ensuring an unbiased process. You signed that you understood this more than one time.

All claims are analyzed based on the contract signed between the customer and the mover.

Compensation is determined by the valuation protection option selected and signed for by the customer on the day of the move.

We hope this clarifies our role and the process. If you have any further questions or need additional assistance, please do not hesitate to reach out.