ComplaintsforRite Way Auto Transport LLC
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Complaint Details
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Initial Complaint
10/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Date of Transaction 9/13/2023 Paid $2,500 to have my vehicle shipped to ********, ** from ***********, ** Rite Way Transport services were to delivery the vehicle to and from the above locations undamaged The vehicle was delivered to me with a shattered roof ****************** determined that it was not their fault and denied reimbursement, even though the car was given to them without the damage.I would like them to take responsibility for the services they provided and pay for the damage to be repaired.Business response
11/15/2023
I appreciate your ongoing assistance in this matter. I would like to draw your attention to the signed Proof of Delivery (POD) document,which clearly indicates the condition of the vehicle at the time of delivery to the Port/******.
The attached POD demonstrates that there was no documentation of any damage during the vehicle's arrival at the Port/******,and there were no reported issues from ****** upon receipt. The driver was not questioned about damages, and ****** did not report any concerns to us.
Additionally, our carrier's pictures, both at the time of pickup and delivery, do not show any evidence of the alleged damage. It is evident from this documentation that the reported damage must have occurred after the vehicle was delivered to ******, possibly within the parking garage or another location in their care.
The customer in ****** reported the damage upon receiving the unit. Which is after ****** had transported the unit from mainland to ******.
We remain fully committed to resolving this matter amicably and are willing to provide any further documentation or assistance required for a thorough investigation. We appreciate your understanding and continued support in reaching a fair resolution.
Please feel free to contact us if you have any further questions or if there are additional steps we should take to address this issue promptly.*********************
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.