103 Customer Reviews
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Review from Rosemarie C
1 star07/09/2024
MSNBC audio and visual out of sync all the time
Blue Stram Fiber Response
07/10/2024
Dear *********,
Thank you for reaching out and bringing this issue to our attention.
We have identified your account through your email and have escalated this matter to the account manager to ensure a thorough follow-up and gather more details. Additionally, I have opened a ticket with our video engineering team to investigate and resolve the issue.
Your satisfaction is our top priority, and we understand how important it is to have a seamless viewing experience. We appreciate your patience and will keep you updated on any developments as we work to resolve this issue.
Thank you for being a valued customer.
Review from Mike M
1 star07/07/2024
**************** including telephone technical support is basically non existent. Service outages are handled by CSRs as normal business with zero concern, zero updates or restoration estimates, and zero sense of urgency by the BlueStream customer service staff or the company itself. Misinformation and fabricated claims are apparently a company requirement in the customer service department.Review from Igor G
1 star07/02/2024
The worst technical support in the planet. When they come to your house to install internet service, they force you to get Plume Mesh Network extenders. Then when internet connection goes out during a storm, good trying to get back up. It takes like thirty minutes, and if you're working from home - it ***** to be you. Further, you will pay $50/Mo for 200Mbps internet, but the best you'll ever get is 100mbps. Ultimately, I believe BlueStream needs to step up the customer service game and provide the value it charges customers for!Blue Stram Fiber Response
07/03/2024
Dear ****,Thank you for your feedback. Were sorry to hear about your experience and want to assure you that we are taking your concerns seriously.
We are currently looking into this matter and will be having a technical consultation on 7/3/24 to address these issues. I have sent you an email to the address we have on file, as well as to the email provided in this review, to personally follow up and ensure we keep you updated on our progress.We appreciate your patience and understanding. If you have any additional concerns or questions, please dont hesitate to reach out.
Review from Joshua W
1 star06/29/2024
Hiked my fee multiple times, using the guise of "promo rates" that never grandfather. Canceled my service on 6/14 and had service immediately terminated, at which point I switched to using an alternative provider. In spite of that they charged my credit card for service I *no longer have*. Will dispute with my credit card.Blue Stram Fiber Response
07/03/2024
Dear ******,
Thank you for sharing your feedback with us. We sincerely apologize for any inconvenience caused regarding your recent billing experience.
Upon reviewing your account linked to the email provided in your review, we processed a full refund to your **** card for the charges in question on 07/01/24. Additionally, a balance will be issued via check to the address on file. If you need to update the address where the check should be sent, please contact us at ************ at your earliest convenience.
I have sent you an email with further details and to follow up during this process.
If you have any further questions or concerns, please do not hesitate to reach out to us directly.Thank you for bringing this to our attention.
Review from Benita Y
1 star06/13/2024
First, I think anyone giving more than 2 stores is dishonest. This company is completely out of its league, using over 30 yr teachnology and then not be capable of fixing its equipment or understanding what their problems are. We have lived in our development for over 4 yrs and our system has not worked constantly for that entire time. From the *** cutting off programs, to the voice over starting without prompting, to channels we pay for we don't get and today all HBO channel voice in Spanish. Ok, I have written the **** who got called out by the Mayor in Coral Springs and lied to his face about addressing the. If the *** is willing to do that with a public figure, the company he represents isn't reputable. If our *************** didn't cover this payment, we would have changed years ago. Living in ** is a rip off since the representatives don't care, the Senators or the Govenor that citizens get ripped off by these companies and are in collusions with HOA's to rip off folks. Why isn't the AG's office doing anything about that? Don't worry about Hurricane gouging, hurricanes don't happen everyday. This does.Blue Stram Fiber Response
06/14/2024
Dear ******,
We appreciate your feedback and sincerely apologize for the ongoing issues you have experienced with our services. We understand your frustration and are committed to addressing your concerns.
I was unable to find an account associated with the email provided in the review. To help us resolve these issues more effectively, could you please email us directly at ************************************************ This will allow us to gather more details and provide you with the necessary support.
Thank you for bringing these matters to our attention. We look forward to working with you to improve your experience.Review from Carl E
1 star06/12/2024
Returned equipment 4/26/24, advised $55 refund in 2-4 weeks. Called Bluestream 6/10/24, advised 8-12 weeks for refund. Monthly account statement does not reflect the refund. Deceptive practices so consumers forget about the refunds and Bluestream keeps the funds. Filed complaints with BBB and State of FL Consumer Protection.Blue Stram Fiber Response
06/14/2024
DearCarl,Thank you for bringing this matter to our attention. We sincerely apologize for the delay and any inconvenience caused by the refund process.
We understand your frustration with the conflicting information provided regarding the timeline for your refund. Please be assured that we have sent an urgent request to our accounting department to expedite the processing of your refund check.We are committed to resolving this issue as quickly as possible.
We will follow up with you directly to keep you updated on the status of your refund.Thank you for your patience and understanding.
Blue Stram Fiber Response
06/14/2024
Dear ****,
Thank you for bringing this matter to our attention. We sincerely apologize for the delay and any inconvenience caused by the refund process.
We understand your frustration with the conflicting information provided regarding the timeline for your refund. Please be assured that we have sent an urgent request to expedite the process of your refund check.
We are committed to resolving this issue as quickly as possible.
We will follow up with you directly to keep you updated on the status of your refund.
Thank you for your patience and understanding.Review from Harlan T
1 star05/22/2024
5 years and the system still doesnt work. Countless repair attempts and cant fix it. Unbelievable.Blue Stram Fiber Response
05/29/2024
Dear ******,
We are truly sorry to hear about your ongoing issues with our system over the past five years. Your experience is not reflective of the standard we strive to maintain.
Please contact us directly at ************, or to our email address *********************************************** so we can prioritize resolving this issue for you.Your satisfaction is important to us, and we are committed to finding a solution.
Thank you for your patience and for bringing this to our attention.
Review from St R
1 star05/20/2024
If I could give no stars, I would. This company is awful. Im being made to pay for equipment that I know turned in over a year ago. I wouldn't keep any equipment if I wasn't using it. Why would I? The office didn't have more than one person available at the time and that person who took the equiptment didn't provide me a receipt for turning the equipment in. I would have kept the receipt. But no receipt was given to me. I'm glad I no longer have the service as I have moved away. There also tends to be frequent disruptions in the area for internet. Avoid this company at all costs. If you do stick with them, prepare for poor service and you'll probably have to keep receipts for years apparently. Unfortunately, there are places that don't have any other choice but Bluestream. Total Monopoly in those areas!Blue Stram Fiber Response
05/29/2024
Dear reviewer,
We apologize for your negative experience. Please contact us at ************, or ************************************************ with your account details so we can resolve the equipment charge issue.
Your feedback is important, and we appreciate your patience.Review from Karen D
5 stars05/01/2024
Techs ***********************(#****) and **** (#***) and ******************* were Phenomenal!!! We had had multiple issues and delays for cable, internet and alarms(error was Bluestream's, not ours)-we scheduled 10 days to our move and then due to the signal not being taken care of by Bluestream, after countless hours on the phone with no resolution with Bluestream, we were fortunate to have our Savior *********************(the alarm wizard) come to our door and he made calls and got a lead technician to come and set up our cable and internet and then he did the alarm.Without ****, we would not have had any Bluestream services. Both ****, the lead tech ****(#***) and ******************* were SO Helpful and really professional and knew their jobs to a tee. We want to commend them all, they are the only reasons we survived the Bluestream debaucle. ***** with customer service gave her all but was unable to secure a resolution. The four of these people are your STARS, so please acknowledge them accordingly.*******************************Blue Stram Fiber Response
05/15/2024
Dear *****,
Thank you for your kind words and for highlighting the exceptional service provided by Technicians and teammates *********************** (#****), **** (#***), *****, and *******************. We truly appreciate your feedback and will ensure that they are recognized for their outstanding professionalism and assistance.
Review from Brian L
4 stars04/18/2024
Just had Bluestream Technician ******************************* (#***) in our home to fix two of our TVs which were unable to display network programming. He did a great job. I was impressed by his thorough, work procedure and his explanation of what our problems had been. He was very affable and a pleasure to have in my home.*************************Blue Stram Fiber Response
05/15/2024
Thank you so much for taking the time to share your positive experience with Bluestream and Technician ******************************* (#***). We're thrilled to hear that ******* was able to resolve the issues with your TVs and provide excellent service. It's wonderful to know that his thorough work procedure and clear explanations left a positive impression on you.
We strive to ensure that our technicians not only address technical issues but also provide a pleasant and professional customer experience. We'll be sure to pass along your kind words to ******* and our team.
If you ever need further assistance or have any questions in the future, please don't hesitate to reach out.
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