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Find a Location

Blue Stram Fiber has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • Blue Stram Fiber

      12409 NW 35th St Coral Springs, FL 33065-2413

      BBB Accredited Business
    • Blue Stram Fiber

      1274 Weston Rd Weston, FL 33326-1916

      BBB Accredited Business

    Business ProfileforBlue Stram Fiber

    Cable TVs
    Multi Location Business
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.93/5stars

    Average of 103 Customer Reviews

    Customer Complaints

    66 complaints closed in last 3 years

    19 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 10/31/2016

    Years in Business: 9

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Overview

    Blue Stream offers telecommunication services.

    Business Details

    This is a multi-location business.

    Find a Location

    Blue Stram Fiber has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • Blue Stram Fiber

        12409 NW 35th St Coral Springs, FL 33065-2413

        BBB Accredited Business
      • Blue Stram Fiber

        1274 Weston Rd Weston, FL 33326-1916

        BBB Accredited Business
      Location of This Business
      12409 NW 35th St, Coral Springs, FL 33065-2413
      BBB File Opened:
      11/20/1990
      Years in Business:
      9
      Business Started:
      2/24/2015
      Business Incorporated:
      2/24/2015
      Accredited Since:
      10/31/2016
      Licensing Information:
      This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
      BBB records show a license number of CV07-0001 for this business, issued by State of Florida Public Service Commission

      These agencies may include:

      State of Florida Public Service Commission

      2540 Shumard Oak Blvd

      Tallahassee FL 32399

      Type of Entity:
      Limited Liability Company (LLC)
      Alternate Business Name
      • Blue Stream Communications, LLC
      Related Businesses
      Business Management
      • Mr. Carlos DeJesus, Customer Service Manager
      • Mr. Joseph Canavan, COO
      • Ms. Candice Soeder
      • Ms. Erica Vidal
      • Ms. Gabriela Carrillo
      Contact Information

      Principal

      • Mr. Joseph Canavan, COO

      Customer Contact

      • Mr. Joseph Canavan, COO
      • Ms. Gabriela Carrillo
      Additional Contact Information

      Fax Numbers

      • (954) 345-8164
        Primary Fax
      • (954) 345-0783
        Other Fax

      Phone Numbers

      Email Addresses

      Customer Complaints

      66 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      06/19/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      Our *************** includes Blue Stream as our TV, Internet and phone provider. We don't have a phone so have NEVER used it. We've had several call outs from Blue Stream over the passed 3 years of service. Recently our remote in the living room would not work so we replaced the batteries and when it still wouldn't work my wife spent time on the phone trying to resolve the problem. After it could not be resolved a call out would be warranted by the person on the phone. WE WERE NEVER TOLD A CHARGE FOR THE CALLOUT WOULD BE HAPPENING. The technician came out and within seconds pressed a few buttons on the remote and got it to work properly. Now when I called to complain the person on the phone wants to sell me a PROTECTION PLAN for $7.95. This is the first time in 3 years we ever heard of a protection plan. It should be noted the technician who came out did NOT REPLACE BATTERIES but just hit a few buttons on the remote and got it to work.
      Read More

      Customer Reviews

      103 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rosemarie C

      1 star

      07/09/2024

      MSNBC audio and visual out of sync all the time

      Blue Stram Fiber Response

      07/10/2024

      Dear *********,

      Thank you for reaching out and bringing this issue to our attention.

      We have identified your account through your email and have escalated this matter to the account manager to ensure a thorough follow-up and gather more details. Additionally, I have opened a ticket with our video engineering team to investigate and resolve the issue.

      Your satisfaction is our top priority, and we understand how important it is to have a seamless viewing experience. We appreciate your patience and will keep you updated on any developments as we work to resolve this issue.

      Thank you for being a valued customer.


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