Reviews

Review Details

• Review fromMark G

  Date: 05/06/2025

  1 star
  Absolute trash internet. How can you advertise for good internet and it constantly go in and out and everything buffers. *** this company I hope goes under.

• Review fromPeggy S

  Date: 05/05/2025

  1 star

  Peggy S

  Date: 05/05/2025

  
  If I could leave no stars I would. Our HOA contracted with Bluestream going on 3 years ago. We’ve had like 3 installs and it still sucks. Pixels stations constantly freezing. The volume is no such that you need to turn it way up to hear the show and when the commercials come on you get blasted off your chair. No resolution. I called this morning because of the freezing again. I had to unplug they had to reboot. Someone would call back which I knew wasn’t going to happen. I went for a walk came back tried to watch a show that previously aired and screen came up said I was locked out of my account and to call to arrange payment which is paid by our HOA. I CALLED sat on hold finally got a person then said all they could tell me was engineering was involved not why my acct was locked. Our HOA signed a 9 year deal for this. Some people have no issues but ours are constant. I called property manager but there’s no phone number for a contact just and email. Is this not a horrible way to do business in today’s environment. it wasn’t found out till after the tornado last year they hadn’t held up part of the deal for installing backup. Yet this was let go. DO NOT BY ANY MEANS HIRE THESE PEOPLE. THE CUSTOMER SERVICE AND FOLLOW IS NON EXISTENT.
  
  

  Blue Stream Fiber

  Date: 05/09/2025

  Dear Mrs. ********************* let us say this: if there were a zero-star rating on your experience, wed give it to ourselves. Youve described exactly what no customer should ever go through years of service disruptions, volume inconsistencies, freezing channels, broken callbacks, and now a lockout from a service already paid for through your HOA. Thats not just frustrating its unacceptable.

  Your review highlights deeper concerns, and we hear you loud and clear.

  Heres what were doing to address it:
  
  ?? Executive Case Review

  Please email us at ****************************************** so we can escalate your account directly to our leadership team. We wont just resolve the immediate issue well conduct a full review of your service history, technical visits, and account activity to understand why these issues have persisted and how they were allowed to continue.

  ?? *************** Audit

  Once we have your information, well engage directly with your HOAs property manager to confirm that all contract obligations including backup systems have been fulfilled in full. If any part of our agreement has fallen short, we will take ownership and correct it promptly.

  ?? Engineering Follow-up with Transparency

  Its never acceptable to hear engineering is involved with no context. You deserve clarity. Our team will contact you directly with specific details regarding your account lockout what caused it and what is being done to prevent it from happening again.

  ?? Personal Point of Contact

  We will assign a dedicated representative to your case so that you never have to navigate hold queues or repeat your story again. Youll have someone directly responsible for keeping you updated and seeing this through to resolution.
  
  Your HOA placed its trust in Blue Stream Fiber with a long-term agreement, and that trust extends to every resident. While some may not be experiencing these issues, that makes it all the more vital for us to understand why you are and what we can do to fix it permanently.

  Thank you for taking the time to share such an honest and detailed review. Its the kind of feedback that drives accountability and change. Please give us the opportunity to make this right.
  If you're open to it, send us a DM via ******** or email ****************************************** with your address or account number, and well begin the process today.

• Review fromRoy T

  Date: 04/17/2025

  1 star

  Roy T

  Date: 04/17/2025

  Apartment complex changed from Spectrum to BS Fiber. They offered better speeds, almost double for the same price. They are not. We have more buffering and knocked off the internet than Spectrum and Spectrum wasnt that great. I reset the internet at least 3x a week. I call tech support and from there end there is nothing wrong. If they send a tech out, I was told I would be charged $175. If I had a choice between the 2 evils, Id go back to Spectrum.
  

  Blue Stream Fiber

  Date: 04/24/2025

  Dear ***,

  Thank you for sharing your experience with us. We sincerely apologize for the inconvenience you've encountered and understand how frustrating intermittent connectivity can be, especially when your expectations were high based on our service promises. Our goal at Blue Stream Fiber is to provide reliable, high-speed internet service, and it's clear we've fallen short in your experience.

  We would appreciate an opportunity to investigate your situation more closely and provide you with the level of service you deserve. Please know that the mentioned service charge only applies under very specific conditions, and we are committed to thoroughly diagnosing and resolving any issues without unnecessary fees.

  If you're willing, please reach us out directly to our email ********************************************************************, so we can immediately address this matter personally and comprehensively. We're dedicated to making this right and regaining your trust.

  Thank you again for your feedback, as it genuinely helps us to improve.

• Review fromMark H

  Date: 03/28/2025

  1 star

  Mark H

  Date: 03/28/2025

  O m g . Do not put this cable service in your home . You will spend more time looking at a black screen on your t v . And no internet access . If I had a nickel for every time it goes out . I could buy the company and close it down . To save customers the time of pulling their hair out .because of Missing most shows or sports events . Its out as Im writing this ??
  

  Blue Stream Fiber

  Date: 04/02/2025

  Dear ****,

  We sincerely appreciate you taking the time to share your experience, even though were heartbroken to hear that it has been such a frustrating one.

  First and foremost, we want to apologize no one should have to deal with the kind of interruptions you've described, especially when you're just trying to relax and enjoy your favorite shows or keep up with important events. Your time matters, and so does your peace of mind.

  Please know that what youre experiencing is not the level of service we strive to provide. We take feedback like yours seriously and would like the opportunity to dig deeper into whats happening at your address. Whether it's signal strength, equipment issues, or something affecting your local connection, we want to fix it not just for today, but permanently.
  Wed love to connect directly to get this resolved as quickly as possible. When you have a moment, please reach out to us at ********************************************************************, referencing this review. If you prefer, we can reach out to you just let us know the best contact info and time.

  Thank you again for your honesty and for giving us the chance to make things right. Were committed to earning back your trust and delivering the consistent, reliable service you expect.

  With respect and appreciation,

  The Blue Stream Fiber Team

  

  Blue Stream Fiber

  Date: 04/03/2025

  Dear ****,

  Thank you again for taking the time to share your feedback.

  After reviewing your comments and confirming with our internal teams, wed like to clarify that Blue Stream Fiber does NOT provide cable or television service at your location only internet. If you're experiencing screen interruptions or other TV-related issues, they may be related to a third-party provider or streaming service, and wed be happy to assist in confirming your internet performance to help troubleshoot.

  Please feel free to reach out to us directly at ******************************************* We're here to help, and we truly appreciate the opportunity to clarify and support you.

  
  Warm regards,
  The Blue Stream Fiber Team

• Review fromBryan A

  Date: 03/21/2025

  1 star

  Bryan A

  Date: 03/21/2025

  Horrible, horrible company. Easily the worst internet service to have ever existed. I cant believe whoever regulates internet could allow a ******** service to exist and operate. This company does not have internet cut out for modern times and should be shut down. The worst internet ever. I will scream it from the rooftops and post anywhere I can.
  

  Blue Stream Fiber

  Date: 03/24/2025

  Dear *****,

  We're truly sorry to hear about your experience and the frustration you've expressed. While your feedback is difficult to read, we appreciate you taking the time to share it. Its clear that weve fallen short of your expectationsand for that, we sincerely apologize.
  We understand how vital reliable internet service is in todays world, and we take any disruption or dissatisfaction very seriously. Your comments have been shared with our leadership and technical teams so we can evaluate what may have gone wrong and how we can do betternot just for you, but for all customers who rely on us daily.

  We would genuinely appreciate the opportunity to look into your case further and work toward a resolution. If youre open to it, please reach out to us directly at ******************************************* with your account information so we can review your service history and identify how we can make this right.

  At Blue Stream Fiber, we are committed to improving every aspect of our customer experience. Your voice matters, and we hope to earn back your trust <3

   

• Review fromCarolyn M

  Date: 03/13/2025

  1 star

  Carolyn M

  Date: 03/13/2025

  It is the absolute worst for viewing my tv. It cuts out, it deletes programs, it is hard to access as it continually pops out to signing in . I wish I never heard of Blue Stream.
  

  Blue Stream Fiber

  Date: 03/17/2025

  Dear Ms. ******************* truly sorry to hear about the frustrating experience youve had with your TV service. This is certainly not the experience we want for our customers, and wed love the opportunity to make things right.

  Issues like frequent sign-outs, missing programs, and service interruptions shouldnt be happening, and our team is here to help troubleshoot and resolve them for you. Please reach out to us at ********************************************************************,  so we can look into your account and find a solution as quickly as possible.

  We appreciate your feedback and hope to turn this around for you.

• Review frommarvin m

  Date: 02/25/2025

  5 stars

  marvin m

  Date: 02/25/2025

  374 ******.GOOD JOB. 110% He fixed my problem in *************************************************************************************************** Thanks ******.
  

  Blue Stream Fiber

  Date: 02/26/2025

  Thank you for your review, ******! ?? We're thrilled to hear that ****** provided you with such excellent service and was able to resolve your issue quickly. We appreciate your kind words and will make sure to share your feedback with him. If you ever need anything else, we're here to help!

  Thanks for choosing Blue Stream Fiber! ????

  

  Blue Stream Fiber

  Date: 02/27/2025

  Hi ******,

  *Were re-uploading our response to your review. We noticed that the emojis we originally included to show our appreciation didnt display correctly and appeared as question marks.

  Thank you for your review, ******! We're thrilled to hear that ****** provided you with such excellent service and was able to resolve your issue quickly. We truly appreciate your kind words and will make sure to share your feedback with him. If you ever need anything else, were here to help!

  Thanks for choosing Blue Stream Fiber!

• Review fromAnastacia J

  Date: 02/21/2025

  1 star

  Anastacia J

  Date: 02/21/2025

  ******* company with garbage service. This service goes down constantly and they never have a reason nor fix.
  

  Blue Stream Fiber

  Date: 02/26/2025

  Were sorry to hear about your experience, Anastacia. This isnt the level of service we strive to provide, and we understand how frustrating service disruptions can be. Our team is committed to delivering reliable connectivity, and wed love the opportunity to make things right. Please reach out to us at ********************************************************************, so we can investigate and work toward a resolution.

  We truly value your feedback and appreciate the chance to improve.

  Thank you for being a part of Blue Stream Fiber.

• Review fromYari R

  Date: 02/21/2025

  1 star

  Yari R

  Date: 02/21/2025

  They suck! They are always down and take forever to come back in service!
  

  Blue Stream Fiber

  Date: 02/26/2025

  Were sorry to hear about your experience, Yari. We know how important reliable service is, and we truly regret any disruptions youve faced. Our team is always working to improve reliability and resolve issues as quickly as possible. If youre still experiencing a technical issue, please reach out to us at ********************************************************************, so we can assist you directly.

  We appreciate your feedback and the opportunity to make things right.

  Thank you for being a part of Blue Stream Fiber.

• Review fromShelby O

  Date: 12/27/2024

  1 star

  Shelby O

  Date: 12/27/2024

  My apartment community forced residents into using Blue Stream Fiber so I didn't have a choice about signing up. But I gave them a chance. The setup process was so messy. The fiber lines were buried and installed in the buildings over a span of weeks. Then consulting and install dates kept getting delayed. When the tech did come to install, he did not consult me at all about the location of the equipment. Apparently the outlet near the fiber lines wired into the building was "full" so instead of asking me if I could move the 2 cords that were plugged in, the tech went ahead and glued wires along my baseboard so that he could DRILL INTO THE **** on the other side of the room and install the equipment near an empty outlet he found. By the time he told me what he did, it was too late. The equipment is such an eyesore on the empty wall in my bedroom and I haven't decided if I want to go through the process of repairing the wall and painting just so I can put the boxes where they were supposed to go in the first place. He put the Wi-Fi extender in another outlet that was being used in the kitchen (this time he went ahead and unplugged everything else on his own). I asked if it could go somewhere else and he said no that was the ONLY outlet it would work in. He then left without telling me at all how any equipment worked, what model of router I have, how to connect to the Blue Stream App to monitor/restart my connection, etc. Today my internet went down. I have been taking apart the equipment just trying to find the serial number. I would never have signed up for Blue Stream if I had the choice.
  

  Blue Stream Fiber

  Date: 12/31/2024

  Dear ******,

  Thank you for taking the time to share your experience with us. We sincerely regret to hear about the challenges you faced during the installation process and your ongoing dissatisfaction. This is not the standard of service we strive to deliver, and we appreciate your patience while we address these concerns.

  We understand how important it is to feel included in decisions about your home and how disruptive an unplanned installation process can be. To address your concerns:

  Equipment Placement: We deeply apologize that our technician made decisions about equipment placement without consulting you. This does not align with our expectations for customer service, and we will work to ensure our team prioritizes customer input moving forward.

  Lack of Setup Guidance: Its unacceptable that you werent provided with instructions on how to use your equipment, connect to our app, or manage your internet connection. We want to make this right.

  To assist you further, wed like to schedule a follow-up appointment to:
  *Evaluate the current setup and, if feasible, relocate the equipment to your preferred location.
  *Address any damages caused during installation and discuss repair options.
  *Provide a walkthrough of your equipment, its features, and the Blue Stream App.

  Additionally, wed be happy to provide any technical support needed to restore your internet connection. Please reply to the email we sent you at your earliest convenience to let us know the best time to reach you or if youd prefer to connect directly with a member of our team.

  Your feedback is invaluable as it helps us improve. Thank you for giving us the opportunity to make things right.