Business ProfileforIsland Shipper

Company marketed on shipping items from anywhere to *******, no matter how big or small. Also, that they ship bulk items in a more cost-effective way than shipping a barrel. I needed to ship bulk items to ******* for a wedding on 6/23/23.The website lists retailers, to purchase from, and have items shipped to your digital mailbox, which is their warehouse in *************, *******.I purchased items from a retailer, & shipped to my virtual address through this companys customer portal. I received email confirmation on 6/8/23 from retailer of ********* **** shipping alert on the customer portal on ********************** website on 6/8/23, showed items received in *******.FAQ section on the Island Shipper website, said shipments go out on Fridays, which would be 6/9/23. After checking their website on Saturday, 6/10/23, shipping alert still said, received in *******. I contacted customer service via WhatsApp messaging, & was told shipments go out on Wednesday, **** shipment would leave Wednesday, 6/14/23 at noon, & arrive in ******* & be ready for delivery by 6/21/23. On Wednesday, 6/14/23 at 3:25 PM, I contacted company again via WhatsApp customer service, as shipping alert still said, received in *******, & had not updated to say items shipped.Company said items would have to ship the following Wednesday, which would arrive after the event. They also now wanted payment of $583.17 upfront to ship, or pay them $185 to return items to retailer. The website states payment is due once items reach *******, clear customs, & are ready for delivery to address. They denied for items to be picked up by me or designee, & then started holding fee after. They blocked my communication, & also denied retailer access to pick up items. Prior to blocking me, they said they would auction my items on day 30. There is no total holding fee on portal. They still have my items, worth $324, & are not responding to email, text, or customer service messages regarding fee total.