Business ProfileforInternational Van Lines

International Van Lines has failed to provide clear and accurate service. The ****************** managers *******, *******, ****, ***** have struggled to provide accurate details, consistent instructions and do not understand what the dispatching operation is doing. This department staff has also struggled to pick up the phone, call back on the same day, email etc. Also we were told that the items would be delivered within 2-12 days. Then we received conflicting information that a full payment had to be received in order to deliver the items to our final destination. The previous instruction was to provide an initial deposit of $4926 then the movers would move the items to *****. However before unloading the items a full payment must be done. As of 05/22 our items are still in ************** and a new instruction of a full payment had to be made in order to even load the trailer and send the items in transit. This contradicts the original instructions. The payment in full was paid on 05/21 after attempting to contact the billing manager 4 times ( 3times via phone call and 1 time via email). When on the phone with several of ****** coworkers the reason she would not pick up the phone on 05/21 for payment was because she was on a lunch of over 1.5-2 hours. This is already ridiculous and I hope the employer corrects these extended lunches which likely is not supervised. My employer also became frustrated at the constant changes made by the company representatives. Clearly this demonstrates a lack of company wide procedures and training of management. As of 05/22 the *** management still has no idea when or where the trailer to load our items in ************** is. Working in a fortune ************************************************************************** training. Our items were packed from our previous home address on 05/14. According to their principal business declaration we should have our items by 05/26. It takes 2 days to ***** then 1 day to unload.