Customer ReviewsforIntegrity Property Management, Inc.

This company gives you a run around we were asking for a decal for our car after 4 years of living in the neighborhood the decal stopped working the gate. They first responded by saying they would put one in the mail for us after 2 weeks it never came. When we called they said we could pick it up at the desk that one never worked we called them and they said it was a software glitch. They were working on it another week goes by we call they say they will have to get an update and they would call us back in 5min 3days later they give us a run around and finally tell my husband he can pick up another one! We go to pick it up they tell us they can't give it to us because we forgot the old one! In the meantime it's been a month of using a guest gate !! Always paying our maintenance on time! They are absolutely the most unprofessional group I have ever dealt with! When we first bought a house in this development they told us the house was up to code 30days after closing they stuck me with a letter stating the front yard needs new sod and the roof needs to be cleaned! Right then I knew what kind of company this was! Since we all know sod and a roof doesn't need to be replaced in 30 days of new ownership! Later we found out the previous owner was the one who they tried to get to clean the roof and fix the sod and they figured they would just move the complaints over to the new owner! They are NOT TRUSTWORTHY!

In response, we were contacted by Mr. **** requesting a car decal to be mailed to him, which is not our procedure. They have to be picked up at our office. We made an exception and did mail a decal to him. It was a couple weeks later and Mr. **** called again and stated that he never received the decal in the mail, hence the reason we do not mail the car decals. He came into the office and picked up a decal. Next we received a phone call that the decal was not working. That was odd, but there could have been something wrong with it. He was told that there had been a problem with the gate computer, the word glitch may have been used, and we would contact the gate company to see if the software was working ok and if the decal the Mr. **** was given was currently activated. We did contact the gate company several times before we received a response. Once we received a response from the gate company telling us that the software was working correctly and the decal was activated and is working fine, we called Mr. **** and relayed that information. He stated that the decal was not working, so we told him that the only way we would give him another decal was if he returned the decal that supposedly was not working. He agreed. ******** **** came into the office to pick up the decal, but did not bring the decal that supposedly was not working with her to exchange it for a new one. When she was told that we could not give her the new decal without the return of the other one , as her husband was informed, she became loud, irate and was cursing at the staff in our office. She accused us of lying about the return of the first decal, and proceeded to call her Mr. **** on her cell phone and put him on speaker phone to tell him we were coming up with another "excuse" regarding giving them a decal. He verified that they were supposed bring the decal and exchange it for a new one. She ended the call and continued to curse at the office personnel and use foul language as she left the office. We have a video of ********'s behavior if needed. Mr. **** came to the office about 30 minutes later with the decal and exchanged it for a new one. We spoke with him and explained why the procedures are in place. That it is for his safety and the safety of the community. Mr. **** understood and was very cordial and polite as he was each time we spoke with him, The very next day we received a call that the second decal was not working. This is like next to impossible, but because of all the commotion that ******** caused we decided just to exchange it. This time neither one of them came to the office to exchange the decal, they sent someone to make the exchange. The receptionist gave him the new decal and accepted what she thought was the old decal and the person left. She had no way of knowing what the decal looked like, it's not her department. The receptionist brought the returned decal to the admin assistant to find out that it was a decal at all, it was just a piece of silver plastic. We don't know what happened to the other decal they were given.
Just so everyone understands, we put any violations we have on the estoppel letter. It is not a legal requirement for closing that the work has to be done. The closing will not be delayed because the violations are not corrected. if someone moves in and gets a violation within the next 30 or 60 days, we always extend more time for them to cure the violation. Since this happened 4 years ago, we have no way of researching what happened.

Well this company has not failed to show true! What we know happened is the 2nd decal was not working the minute the new one became activated I'm sure with the amount of chaos to get a decal they made a mistake. What an absolute waste of time on all parties! Insinuating we brought a fake decal or as you call it piece of metal is ridiculous!!! The "third party" that came in to pick up the last decal was Jonathan! Not surprised at the incorrect accusations! There are cameras in the office so my suggestion is get facts before accusing! Also Jonathan asked the woman at the front desk that the decal did not come off easy and crumbled if she wanted to check to make sure it was ok? She did in fact check w/Margarita's asst who we had been dealing with she told the receptionist it is fine! Now if that is not what happened we would have no idea! Once again this company just makes up whatever fits the story! In 4 years I have only had 2 interactions with this association and both times showed to be a complete mess! I also see in the response they don't seem to address what really happened 4 years ago! Strange since they should have the entire packet of existing homeowners! As I stated before when buying the property we had an interview with this association since my father is a real estate attorney I knew exactly what to ask them! I specifically asked are there an outstanding violations on the property and I was told no! 30 days later NOT 60 letters were sent out about our sod needing replacement and pressure cleaning! We all know both of those items do not happen in 30 days! I then had to attend a board meeting on Feb 14th where I confronted the BOD and Assoc as to why this has happened and that this is completely unethical and fraudulent! I also let them know that I was prepared to take this further since I had all the prior violations from previous owner who neglected them! The BOD agreed and offered to take care of both violations ! I just hope this company cleans their act up since I so far can say they are very untrustworthy and unethical!