![](https://m.bbb.org/prod/ProfileImages/2022/de3ce772-33e2-4113-bebc-0e81a2173d87.png?tx=w_150)
ComplaintsforLion Property Management, Inc.
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
09/15/2021
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
This management company has failed to provide updated parking decals and guest passes *** owners and tenants. My vehicle was illegally towed with a guest pass **** one because we have NOT received new ones) and I was told it was towed because it was parked for two week (false information vehicle was parked at 1:30am and towed before 2am (according to Tow yard). I reached out to the management company and no one has returned my calls. Instead they sent me a text with false information. They have refused to resolve issue or reimburse the money I paid to get my vehicle out of the tow yard. I am awaiting video footage to their claims as well as the name of the individual claiming to be my "mother" and they have done nothing but ignore me. VERY UNPROFESSIONAL COMPANY! They are not for the tenants of the properties they manage. I plan to seek legal assistance if matter is not disputed and video footage is not provided.Business response
10/19/2021
Business Response /* (1000, 7, 2021/09/16) */ I received the call from the tenant at the doctor office. I could not call back, instead I respond with a text message. The car was over the property over night for more than it was allowed. I am a new manager. BOD decided to change the parking control system. I am still collecting data for the new decals. Towing company new that it was a old gust tag. They have a company that do the parking control and towing. Consumer Response /* (3000, 9, 2021/09/15) */ Still haven't spoken to management company however someone reached out to me from condo association, stating the wrong vehicle was towed. But they can not refund the money paid to tow yard to get vehicle out. I just want the $165 returned for problem to be resolved since wrong vehicle was taken. Business Response /* (4000, 13, 2021/10/04) */ I already provided the response. The unit tenant was in violation. The car and the owners of the car were not registered with the association. She was already told by the President of the association. They have parking control and they tow cars not registered. I was not able to respond to the call immediately because I was at the doctor's office doing a medical procedure. I text her without having access to my records. It was a similar situation with another owner's daughter and exactly similar car. She is complaining that there are too many rules. She was told all the rules at the time she started renting in this complex.The President of the association told her that she has to remove her complaint from my record. I guess she does not want to retract her complaint. I can force her to do it, but it is not fair that I can not defend myself. I was told that she has been a problem tenant for a long time , long before I started working for them. The decision of the BOD is that her lease will not be renewed and the owners were informed about it. I started working for this association two months ago. I have a clean record for a very long time and it is unfortunate that this can be destroyed by someone like that. Regards, ****** ******
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
PO Box 8463
Coral Springs, FL 33075-8463
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.