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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
05/16/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Resolved
My email was incorrect on first claim made today. Correct is ************************ Made purchase on 5-15-2024. No confirmation email No response from then. No answer on phone.
Business response
05/16/2024
Hey, I hope all is well! This makes sense why the emails are not reaching the customer, as we have the incorrect email on file.
The order shipped the day after placing it: ********************************************************************************************
All the best!
Customer response
05/16/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/16/2024
- Complaint Type:
- Product Issues
- Status:
- Answered
Made purchase 5-15-2024. No confirmation email. No response from them. No answer on their phone.Business response
05/16/2024
Hey, I hope all is well! We had responded to this customer, but I don't think the emails are going through to his email address.
This order shipped the day after he placed it: ********************************************************************************************
There is always an email confirmation and shipping notification sent out, which makes me thing the emails are either going to spam or are bouncing.
Please let me know if you need anything else!
Initial Complaint
05/09/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased the ** smart shot timer on 4/28/2024. Tactical Surplus USA received my payment. Today is 5/9/2024 I have not received a tracking number, Ive sent three emails with no response. I would like some communication.Customer response
05/09/2024
I was just contacted by the business that a purchased with and they will be trying to fulfill my order.Business response
05/09/2024
Thank you for the update here! We appreciate your patience and understanding with us!Customer response
05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***********************Initial Complaint
05/03/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I ordered a barrel on 4/23/24. The website allowed me to put it in my cart and check out. Currently the website says that my order is still being processed. Today is 5/3/24. Ten business days have passed and my order hasnt updated. I have tried to contact them at least three times with no response. I have asked for a refund with no response. At this point I am solely looking for a refund back on my credit card. By the way my credit card was charged the same day the order was placed.Thank You, ***************************Business response
05/07/2024
I completely understand the frustration. We had just sent a message back regarding the delay, and are offering to refund the entire shipping cost and send it out to you right away!
Please let us know and we will get this sorted out for you right away.
Customer response
05/07/2024
Complaint: 21662649
I am rejecting this response because:I would like a refund of the order. I have already purchased from another company that shipped my part the following day. I will never do business with you again.
Sincerely,
***************************Business response
05/09/2024
I apologize for any frustration caused, this is not what we stand for, and are not happy with it at all. We are a small, family-run business, so we will always do our best to make sure it is made right.
I have gone ahead and initiated the refund for the order. If you ever do decide on a future purchase with us, I would love to offer you free shipping!
Customer response
05/10/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
***************************Initial Complaint
04/30/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
Ordered an 11 pack of PMAGS (Order #******) and never heard anything else, tried emailing 3 times to see what was going on but never once got an email back. Had my issuer do a chargeback, this place is most certainly a scam business. Buyer beware.Business response
05/01/2024
Hey, I hope all is well! I apologize for the delays with this order, we had responded earlier that this was shipping from our FL warehouse, and has just been shipped out to you today, it should be arriving Saturday. We have emailed you the tracking information for your reference.
We had a massive surge in orders for these items, which caused a slight backup, so we apologize for this inconvenience.
I am happy to offer you a free shipping credit on your next order as well, as a courtesy for this inconvenience.
All the very best!
Initial Complaint
03/19/2024
- Complaint Type:
- Product Issues
- Status:
- Resolved
On March 6th I ordered a product from this company, after not being provided a shipping course I emailed them and did not hear back untill the 11th and they apologized and promised me a shipping code the next day. They still have not shipped or delivered my product as of 3-19-24Business response
03/19/2024
Hey ******, I hope all is well! I had responded via email as well, but figured to respond here as well.
I apologize for the delays on this order. It had to ship through our ** warehouse, and there was a bit of a delay there. Looks like it is shipping out today!
Either way, i have gone ahead and refunded you for the entire order and will still be shipping it out for you, so it will ship free of charge. You should see those funds post back into your account within the next 7 business days.
We are a small, family-run business, and we do our best to make sure all orders are fulfilled quickly and correctly, so this is something we definitely do not want happening.
Again, I apologize for this inconvenience and appreciate your patience and understanding.Customer response
03/19/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** Puff-******Initial Complaint
03/15/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
I have bought with this company multiple times for over a year, spending thousands with them. I've had a few issues, but they were always quick and great to get resolved with. But now, with my most recent order on March 3rd, 2024, I received a damaged item from their warehouse. The shipping package was undamaged, so it shipped out from them like this. I have tried to contact them multiple times since receiving everything for over a week, and have only received silence in return. I'm going this route first before contacting my credit card company due to them taking care of issues in the past. I have sent them multiple emails with pictures, along with messages on their website. No responses at all.Business response
03/15/2024
Hey, I hope all is well! I apologize for this, it looks like our last response to you got kicked back from either yours or my email provider.
Either way I want to sort this out for you ASAP. Would you like a refund or replacement for the item? Happy to facilitate this over here, or over email as before.Please let me know and we will have this sorted out for you.
Customer response
03/18/2024
I would like to go ahead with an exchange for a new replacement for the same item.Initial Complaint
11/20/2023
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
On 11/8/2023 I purchased 10 boxes of 12ga shells. After sending my personal information (DL, FOID) as requested they updated my order. This all took place with hours of my order being placed. On 11/17/2023 I received my order but only 1 box instead of 10. Attached is a photo of what I received along with the shipping box with the shipping number clearly visible. I immediately contacted the business regarding the failure to deliver the other 9 boxes and included the photo. I have yet to hear a word from them. I initiated a charge back with my insurance. I want my personal information destroyed, I keep the single box as liquidated damages and my charge back stands.Customer response
11/20/2023
The seller reached out to me just now and we are trying to reach agreement.Business response
11/22/2023
Hey! I have been in contact with this customer directly, and have offered to ship out a brand new order for him, to which he was satisfied and happy with. He said once he receives the order he will contact you to take down this complaint.
Is there anything needed on my end for BBB with regards to the complaint received? I have not responded directly to the customer here as we were in contact already over our customer service emails.
Best,
*****
Customer response
11/22/2023
The statement is true but I have yet to see the order shipped. Upon receipt I will update this matter.Customer response
11/25/2023
I have just received the complete order. *********** responded in a relatively timely manner and rectified the error in shipping. They also allowed me to keep the original single item shipped in addition to the original quantity ordered. I am fully satisfied with the company's response and handling of this matter and consider it closed.Business response
11/25/2023
Looks like the customer received the shipment and reached back out to you guys to follow up on this.
Anything else needed on my end?
Best,
*****
Business response
11/28/2023
Hey, just following up here again, looks like this customer reached out to you to let you know everything was okay here.
Can we please confirm that and let me know if anything else is needed on my end!
Thank you!
*****
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Get a QuoteCustomer Complaints Summary
19 total complaints in the last 3 years.
19 complaints closed in the last 12 months.