Business ProfileforShawn’s Dirt Work, Inc.

BBB complaint I hired this company to install 536 feet of Privacy fence, and 6 gates. The owner asked me to pay for the materials in advance. Before doing so, I specifically told him that I did not want to use wood purchased from ***** Home Improvement because I did not care of the quality. The owner assured me that the material would be purchased from a local lumberyard. I paid for materials and the work was scheduled. The owner assured me that me that he would be onsite each day of the installation. Work began on 8/14/23, but the owner did not come on site during any part of the installation. I raised concerns with the owner and the crew foreman about the quality of workmanship and materials, specifically point out that the 2x4’s were crooked and misalignment of 4x4’s, As I would come to later learn, part of the alignment problems was due to wood warpage; warpage that existed prior to installation. The owner and his wife, came to view the completed job, and both express their unhappiness with the quality of work. The owner promised me that he would it fix all the problems. The owner also told me terminated two of the three men on the crew (one of which was the foreman in charge to oversee the fence installation) for doing such a poor job. The owner made two visits to make repairs, and promised to come back with an additional tool. He never returned to make repairs. The owner will respond to this complaint that his crew did a great job, and that the problem is with the wood warp. He’ll say that the warped wood is the result of the manufacture's kilning process and not his responsibility. But the owner’s crew did not install the wood straight and plumb, did not build the gates correctly and exercised poor judgement to install warped wood. And, as I later for out, the wood was actually purchased from *****. The owner should take responsibility and refund my money.