ComplaintsforA & JC Repair, LLC

• Initial Complaint

  01/23/2023

  Complaint Type:

  Order Issues

  Status:

  Unresolved

  More info

  05APR2022 (invoice 1) Incomplete, 11JUN2022 (invoice 2) Incomplete, 20JUN2022 (invoice 3) Incomplete Install 12 doors, perform all the framing for doors around the house to include painting of all, installation of baseboards all around the house to include painting of all, wall patch fixing. $11,000 overall. More was due upon completion of the projects but nothing was finished and I fired him. Contractor was given a verbal deadline in person that he needed to be completely done by end of October, 2022. None of the work was finished nor all the areas worked on that were pointed out to the contractor which are terrible were corrected. on 12 December is the last time I met with the Contractor to point out all deficiencies in his work and after that he did to show up again. He claims that he has been trying to get in contact with me but I have received no calls from him, no text, and his wife who is part of his LLC with him works 2 minutes away from me in the next office. I fired the contractor on 13 January 2023 because clearly he had zero intentions of returning to the job. After he was fired, and I asked him to come get all his tools and equipment out my house, he sent me an invoice for almost $5,000 which I asked him why would he send me a bill when he was fired from the job, nothing is completed, areas of concern weren’t corrected, and there is no clause on the invoice that if the contractor is let go that I would have to pay money. I would understand him sending me a final bill to pay if the job was completed and all corrections were made but that’s not the case. I was told I have “unrealistic expectation” as well, simply because I asked for the job to be done correctly and areas of concern be corrected. Most areas this contractor has worked on look terrible and overall nothing hired for was completed. He clearly has done some work and still deserves compensation, but not $11,000. His work is of poor quality and clearly has no pride in craftsmanship.

  Business response

  02/03/2023

  To start customer (**** *******) was in charge of providing most of the materials. Doors and trim. I provided him with rough opening numbers he was going to pick trims and doors and order them. Three months after original estimate he still haven’t ordered them. Then I get a call he had lost materials sheet with measurements. I remeasure all doors rough opening and trims. 6 months go by and doors show up 2 “ larger than the openings. He said make it work. When we bid this job the house was empty. Of course not that way when we arrived to install package. This job became very difficult moving his stuff around to work followed by a very intense clean up of areas of work/ demo/ reframing door cases. So we get all doors back framed and lager doors installed and we submit a bid on repairing the floors in door ways and he did a bunch of add on. This required a deposit. He refused to pay for the deposit. He had us go ahead and start the kick boards around cabinets and install all doors and 90% of base board trim. He makes claims we were not communicating with him. I made several unanswered text and phone calls to him to resolve any issues he had. In December he ask us to have a meeting , we did meet with him to focus his concerns and I informed him we would be back after holidays to complete job in one final push. He then at the start  of January said we were not communicating and our services were not needed and to send him a final bill to complete our business. We sent him an invoice removing the things that were not complete as requested and of course it was not paid. 

  Customer response

  02/03/2023

   
  Complaint: 18880073
  
  I am rejecting this response because:
  

  1) all the measurements were taken and provided by the Contractor, they were not taken by me.  The order was made according to contractor measurements!

  2) the company he sent me to for ordering lost the order several times, however, once the order was received, these doors sat on my garage for weeks before they began any work.  They were the exact measurements he gave me to order and that doesn’t explain taking so long to do the job.

  3) the contractor never communicated with me after the meeting of the 12th of December.  He can claim he has but he did not.  *** ****** ****** ********* ***** **** ** ** *** ******* *** ******** had an issue, it was communicated to me but never him.  Phone records can prove this as well!

  4) come to find out, the reason he never returned to work is because they believe I have no money to pay which is not true.  He sent a text pretty much saying this as his excuse for not returning to the work site.

   

  5) I have filed a complaint with the Florida Department of Labor licensing & Regulation, provided all the pictures  and proof that this contractor did not complete any of the invoices, did not correct any of the terrible work, and abandoned the work site.  
  

  6) there is zero clause on the invoices I signed stating that a payment would be due, due to termination.  He was fired for not completing the work, not communicating, not correcting, and not finishing any of the invoices as agreed.

  7) the contractor was paid $11k pretty much up front and I find it ludicrous that they would gunk I don’t have a way to pay them.  The jobs not completed don’t even equal up to $11k of monetary value.
  

  See attached files, 

  Sincerely,
  
  **** *******

  Business response

  02/10/2023

  Customer is not completely forth coming with all the information he is stating.  The first discussion was done in Dec 2021.  Customer was given source for doors and trim and given measurements.  First Invoice was completed and paid in full in Jan 2022.  In February he was questioned about ETA of doors and trim to which he replied, "oh I honestly forgot to call" Invoice 2 April 2022 was for wall patches which was completed and paid in full.  Invoice 3 July 2022 which was for the door and casing install (not Framing) and baseboards 50 % deposit along with 2 other payments were made towards the invoice while work was being completed (still open).  Invoice 4 was the change order that included the labor required for reframing all the doors, materials, and kitchen kickboards to be installed along with 4 other line items including more patch repairs customer wanted us to complete (still open).  When this invoice was presented, the customer wanted to negotiate the price which we did make a price adjustment for him, as he stated to the co-owner/office manager that “there was no money in the budget for this work”.  When she asked for a deposit as the work for line item 7 was already completed and the contractor has already started with line item 1 and 2, the customer refused to pay again stating he” doesn’t have the money”.  Work was still being completed at the customers home as well as other contractors coming and going.  Invoice 5 November 2022 was also requested, completed and paid in full.  Customer requested our employee to leave his home on Dec 12th, we meet and had our walk through on Dec 15th.  At this point we were 90% complete.  The customer was told he had unrealistic expectations as he wanted the contractor to sand down the walls until they were straight instead of filling in the gaps between wall and baseboards and trim the bottom of the baseboard to remove the gaps from where the tile floor was uneven.  We had to explain several times we are working with the existing home as nothing is straight or level.  We also pointed out that the floor tile had gaps between the baseboards and the tile, to which we adjusted the trim to cover the gap.  The unfinished work in the photos was what our employee was working on when asked to leave.  If a deadline was given in Oct why would the customer continue to discuss additional work to be added to the change order (Invoice4) in November?  The customer also chooses not to discuss things with the contractor but to come to the office managers other place of business to discuss concerns, future tasks request, ask for recommendations, and advise on products throughout the entire process after being told she does not handle day to day happing’s and to contact to contractor directly.  The contractor and employee would have to call the office manager to relay any issues to the customer as the customer refused to talk to them directly.  Was there miscommunication? Understandably as the lines were not direct.  There was also a lot of timing / scheduling issues involved as the doors did not come in until April and the trim and baseboards were delayed until July.  Which lead to the Summer rain season and other prescheduled work.  We have adjusted the remaining open invoices with credits for the work that was not completed.  After submitting them to the customer there was discussion and in efforts to resolve this, we again gave the customer another credit.  Which he refused to pay again.  We have not been given the opportunity to fix the customers issues or finish the work as he would not return calls or text from the contractor and even stopped coming by the office managers office since Dec 12th.  Customer has since gone around filing complaints in effort to strong arm the company into releasing him from the signed contract, after we expressed our option to file legal action to recover the remaining adjusted balances for the work completed and due compensation.   
  Desired Settlement:
  Payment of adjusted invoices, and discontinue deformation of character of the owners, employees, and business.  In turn customer will be provide a release of contract from the business. 

  Customer response

  02/13/2023

   
  Complaint: 18880073
  
  I am rejecting this response because:

  After I asked the Contractor to meet me on the 12th of December to complain about the horrible job and what needed to be corrected, the Contractor began making complaints about the floors and the walls.  None of the walls are bowed out and would prohibit them from attaching baseboards correctly and directly onto the wall.  Most of them are shimmed out with a piece of wood, for no reason and massive amounts of caulk used to hide incorrect cuts and separations by the contractor.  As for the tiles, the tile contractor was waiting for them to finish the work so he can come around and correct the tiles that needed to be corrected which were done by another contractor.  The tiles they continue to mention are lower than the correct floor ones and pose zero issues nor problems for them to do the baseboards correctly, nor doors and trims as well.

  They will continue complaining about this knowing that this holds zero value in the reason they have provided horrible and incomplete craftsmanship on all invoices and telling the homeowner that he has "unrealistic expectations" (pictures and live view of them home will easily prove this) simply because I will not allow a terrible job to be done to my home (again, pictures and live viewing will easily prove this).  When a client hires a Contractors to work on their home, it’s to do the job correctly... not to do subpar work and try and pass it off as correct work, especially when being charged a high amount of money.
  The previous baseboards that were attached were against all walls with zero issues, and as a contractor they should have hired someone that knows how to install baseboards or should have been up front and honest with the homeowner and explained that baseboards was out of their skillset or were not their expertise, in which I would have contracted someone who knew what they were going to do and done the job right, and complete.
  
  I have attached,
  1) receipt of the Doors… proving they were there prior to their arrival to work.
  2) Receipt of the custom baseboards... to their arrival to work.
  3) Text from the Contractor stating, “To be straight forward I didn’t think you were capable of doing right thing and pay what you owed” (proving he had zero intentions of returning to correct nor complete the invoices).  Also, that he has me slated for the last week of the month and if I would have responded to his last 5 messages, I would have known this (which is also a lie because none of this was ever communicated with me, even when Mrs. Harrison works 2 minutes from my desk).
  

  The attached receipts prove that all material were in the home prior to the invoice signing and the Contractor arriving for work, as he claims the materials were not there.  Furthermore, Attained AT&T hard copy records will prove that no communication was ever done from the Contractor on any of these claims made by him to the home’s owner, easily.  I told the contractor that since he has a “lawyer on Retainer’ to sue me and take me to court, but in a court of law all these lies made by the Contractor will be proven false so here we sit, writing back and forth to the BBB about this issue.  I never asked them to sand down the walls to ensure that the baseboards would be installed correctly, I said (being sarcastic) and quote "if you feel that the walls are the problem which they are not, I myself will remove every baseboard and will sand down the walls perfectly for you so you can install them again", in which they both yelled "No, don't do that, we'd rather do it ourselves".  I never asked them to do anything of that nature, peroid.

  I have plenty pf proof that this Contractor is wrong, horrible craftsmanship, failed to complete any invoices, abandoned job site.  When someone is hired to do a job, you expect them to do the job correctly, yet this wasn’t the case.  It is terrible and incomplete, and that is why I have filed several of these complaints and one is pending investigation.  If the Contractor feels that I am giving false testament to his work and ethics, he is more than welcome to settle this in court.  No money is owed to the Contractor, and none shall be paid.  I am being as truthful as possible, and everything can be easily proven in a court of law.  I don’t see any other amicable settlement besides the preferred outcome below.
  
  Preferred outcome,
  1)      To leave the Homeowner alone, cease all communication with the homeowner, and be truthful about the incomplete and terrible job done at the residence, plus truthful about communications.
  2)      Close out their uncompleted invoices as no money is owed to the Contractor after paying $11k, for job site abandonment and no corrections made to the complaints of 12 December.
  
  
  Sincerely,
  
  **** *******

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