Business ProfileforCrestview Kennels, LLC

I took my dog here to be boarded for the first time, the dates I agreed to were 9/21/22-9/25/2022. When I called to confirm my dogs pickup date the day before pickup, the voicemail stated they were closed and only open Monday-Friday. I was very confused as we had agreed for pickup on 9/25 (a Sunday) so I called and left a message to confirm. The owner never called back so I just showed up to pick my dog up on the agreed date. Upon arriving, the owner was rude and unprofessional and told me if I wanted to pick my dog up I had to pay a $125 for coming early ( I was not picking up early) but I paid the fee as I felt I had no choice and thought I had maybe misunderstood. The next day, 9/26, I called the owner and requested a copy of my contract so that I could look it over and confirm the fee was disclosed and that maybe I had made a mistake and misunderstood the date agreed for pickup, but the contract did not disclose the fee and my pickup date was 9/25 (the date I showed up for pickup and had agreed to). After finding this out, I called to speak to the owner about getting a refund and how I was treated was unprofessional on Sunday. She immediately resorted to anger and hung up on me twice. She refuses to give me a copy of my contract or refund. On top of all of this, my dog is not himself, he has no appetite, is skittish, his ears were extremely red and inflamed after pickup and he would not let me touch them. I don't think this business should be in operation as the owner has little to no patience and is extremely unprofessional. I am not the only one she has mistreated, this has been going on for YEARS. I am sincerely concerned about the safety of any animal that boards here and she has no concept on how to properly treat customers or run a business. Many others that have come forward about the personal abuse of their animals at this facility and there are many other reviews to support how she treats animals and their owners on google reviews going back to 2006!