ComplaintsforC&B Plumbing Repair And Handyman LLC
Plumber
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Complaint Details
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Initial Complaint
07/17/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On 6/2/2022 my wife and I hired this company to fix a pluming leak at my rental house. They did the job, provided an invoice and we paid them $321.72 via the Venmo cash app. During the repair they discovered that my water heater was leaking and required replacement and we asked them to do that job as well. On 6/8/2022 they requested $1,125 up front for parts. My wife paid them since they did the first job and it went well. However, they never showed up to do the work, first claiming a death in the family, then COVID, then telling us multiple times they were on their way, would be there to do the work the next day or in a couple of days. Over the course of more than a month until today (7/17/22) my wife has texted back and forth about when they were actually going to perform the work. The last scheduled day they said they would be there was 7/16/2022. Again they never showed up. We've texted them requesting a refund. We've requested a refund via Venmo. My wife tried calling but they are not answering the phone. Then we read all of the other complaints about them on the BBB and on Google. Apparently this is something they do regularly.Initial Complaint
02/16/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid Christopher Carroll for supplies and work on my interior stairs on January 7th, February 5th, February 8th, and February 10th. The total on my payments was $276. Mr Carroll has never delivered the supplies, kept my house key, and has never done any of the work. He has also refused to comply with requests for my key and my refund. He will not answer when I try to contact him. I had to have my locks replaced because he won't return the key. I would like my money returned to me.Initial Complaint
01/04/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
We first had C & B Plumbing come out on 10/28/21 to unclog our drain. That cost was $175.00 , we paid them $475.00 as the extra $300.00 was to get us a new toilet and some parts to fix our dishwasher and washing machine. Check number was 2862 and they cashed it the same day. Everytime they said they were coming, they didn't show up and didn't call. In the meantime we had to pay Peaden Plumbing to unclog the same exact drain and paid them $353.00. Chris at C & B was ill for awhile so we understood that. When he was cleared for work by his doctor he said he would come, two weeks after he was cleared for work , he told us he would come Thursday (two weeks ago between 2 & 3) again never showed up and never called. We would like our $300.00 back extra we paid for toilet and services never rendered. This has been going on since October and is now January.Initial Complaint
12/28/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
09/21/21: Paid C&B Plumbing $428.75 via Venmo for parts; was told parts would arrive soon. 10/02/21: Asked for status update via text message; was told this was a new phone and they needed reminding of what job this was in relation to. 10/04/21: Asked for status update via text message; was told they had COVID and couldn't do work for 14 days. 10/19/21: Asked for status update via text message; was told they'd service 10/27/21. 10/22/21: Asked for a specific time via text so I could let tenant know when to expect technician; no response. 10/25/21: Asked for a specific time via text so I could let tenant know; no response. 11/01/21: Asked how the job went via text; no response. 11/08/21: Received text stating they just saw my last text and that their wife was in hospital. They had me sched'd for 11/11/21; however, needed $70 for permit. I sent $70 via CashAPP and asked for a receipt. Never received a response. 11/09/21: Asked for a receipt via text; no response. 11/10/21: Requested a phone call via text; no response. I also called; no one answered. 11/11/21: Received text stating it was Chris (plumber) wife and he was in hospital and would call when he got out; never received text or call. 11/30/21: Requested via text to speak to owner. No response. I also called and left messages. No response. 12/01/21: Requested via text to speak to owner. Received response stating they'd call me in morning. Asked for his direct number; no response. 12/02/21: No phone call received. 12/10/21: I called and spoke with a Robert and demanded my money back. He took my info and said owner would call me. No call received. 12/13/21: I called and left a message requesting my money by 17 Dec to avoid me taking this to a higher level. I also spoke with an employee and they said the owner would call me. No call received. 12/17/21: No money received. I am now filing with BBB to receive my money back for work not performed.Initial Complaint
12/26/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid C&B Plumbing $2185 to repair a leak at ***************** Valparaiso FL on September 29th. The amount included them agreeing to come back and install the toilet after the flooring was repaired. I paid $275 to sombody else to repair the drywall and floor and reinstall the toilet. Within a month, the repair made by C&B came undone and I had to pay $300 to a leak detection company to confirm that the leak was coming from the same spot as where they made the repair. When I showed pictures of the repair in progress to another plumber, he mentioned that they should have soldered the underground joint rather than using Sharkbites. Even with using Sharkbites, C&B might have made few mistakes such as not removing the burrs or jamming too quickly thus damaging the O-ring or not using locking clips or silicone wrapping. C&B not only did a poor repair job that came undone in 30 days, before that, they refused to reimburse me for the toilet installation they didn't have to do and send me a itemized bill requested by my insurance company. They are not responding to calls or text messages.Initial Complaint
11/27/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
What follows is a timeline of me paying the contractor in advance for material, several breaks in communication, and multiple commitments to come perform work, and not meeting a single committed date. 10/12/21 I spoke to the contractor and sent $700 via CashApp for a water heater and other material he stated would be needed to replace my water heater. From 10/13 through 10/19 I heard nothing until he wrote me about a death in the family. He said he would be back in town and come out the weekend of 10/23 to replace the water heater. He didn't show. After days of not answering calls or texts he wrote that he would come out Thursday 10/28. The morning of Thursday he confirmed he would be out to replace the water heater. He didn't show up. Again I called and texted several times and got no response. 10/30 His wife texts me apologizing, and that he had been in the hospital. 11/4 I finally spoke to him on the phone. He needed photos of my water heater and stand and I sent both while we were on the phone. He stated he needed an additional $110 so he could get a stand. I sent the money so he could order it that evening. 11/8 he texted stating he would come out and do the work that afternoon. He stated his wife was in the hospital all weekend which is why he wasn't answering texts. That evening he texted that the stand had not been delivered. I tried to contact him for the next couple days by call and text and got no response. Eventually his wife answered and was on her way with his dad to pick up him from the hospital. Another hospital story. 11/15 I finally got through to him on the phone and he said that he and his brother would come out Tuesday the 16th to replace the water heater. They didn't show or respond until Thursday. Just before 1pm I spoke with him and he was actually on his way to do the work. He never showed, and is no longer responding to anything including my refund request.Initial Complaint
11/18/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
In August 2021 Chris at C&B Plumbing was paid for supplies for a plumbing job that was never completed. I contacted Chris and his partner, multiple times for the return of the unearned money of $240.00. After repeated requests, I still have not received a return of the money.
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Customer Complaints Summary
7 total complaints in the last 3 years.
0 complaints closed in the last 12 months.