ComplaintsforCrestview Ready Rent & Sales

• Initial Complaint

  06/06/2022

  Complaint Type:

  Billing Issues

  Status:

  Unresolved

  More info

  On 05/21/2022 I rented a towable man lift from Crestview Ready Rent. I was charged a $500 deposit; $225 rental fee; $22.50 damage waiver; and $9 Environmental Fee, with a subtotal of $256.50. Lift was rented for tree removal. During my use, one piece of wood slipped and caused cosmetic damage to the machine. Upon return, this was shown to staff. I requested to, "let me know how y'all want to take care of it." The following Monday, 05/23/2022 I had one missed call from Crestview Ready Rent, while working. I returned their call later the same day and was informed by their staff they had attempted to charge an additional $532.30. I asked them to "not do that" as I did not have the funds at the time. This business again ran my card, with neither my permission nor my knowledge on Saturday 06/04/2022. While I do not dispute that my use resulted in the damages, I believe their failure to return my deposit; unauthorized charges; with damage deposit is unethical.

  Business response

  07/15/2022

  Business Response /* (1000, 5, 2022/06/06) */ Contact Name and Title: ****** ****** (owner) Contact Phone: XXX-XXX-XXXX Contact Email: *********@readyrent.gccoxmail.com Mr. ***** rented a lift to trim some trees on 05/20/2022 and returned the equipment on Monday 05/23/2022 with damage to the right side cover, he said he drop a limb on it, he said he knew he was responsible for the damage and ask us to call him with a total. Later that day we called Mr. ***** with the total and there was no answer and mailbox was full. ON 05/24/2022 Mr. ***** called back for the total and we told him that after his $500. damage deposit he still owed $532.30 he then said that he would pay next week, that would have been the week of June 1st 2022.We never heard from him so we tried to call Mr. ***** on June 4th but there was no answer and the mail box was full, so we tried his credit card and it went through. Mr. ***** never tried to contact Crestview Ready Rent & Sale after he said that he would pay the bill in 1 week. Mr. ***** signed a contract stating the he was responsible for all damage the may occur while in his possession. Although all fees are due at the time the machine is returned Crestview Ready Rent was trying to give Mr. ***** a little more time, but he was not communicating with us and would not call back. Crestview Ready Rent & Sales did everything we could to help him. Thank You, Consumer Response /* (3000, 7, 2022/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Thank you for the prompt response. I believe their account to be distorted. Their attempts to contact me, are accurate. However there are some pertinent details missing. Both times I was unavailable, due to being at work. Also, they charged my card either the same day, or the following. I can't always call back immediately, regardless, that doesn't justify their actions. Further, I'd like to emphasize that they ran my card, without my knowledge or permission. In other words, unauthorized charge. I, very clearly specified "don't do that." after I returned their first call. This was when I was informed of the expected repair cost. At that time, the damage waiver had slipped my mind. Upon reviewing their rental contract, I don't believe they're following it. According to their own rental contract, unless they can prove neglect, misuse, or abuse; I expect my deposit and the unauthorized charges be returned immediately. Lastly, I never said I would "come in and pay next week" I told them I didn't have it. The employee I spoke with said next week. The extent of my fiscal responsibility for damages was covered by the damage waiver. Sincerely, ****** ***** Business Response /* (4000, 9, 2022/06/07) */ When customer return call on 05/24/2022 @ 3:55 pm he said he would bring the balance of what he owed next week, Mr. ***** did not contact us to resolve the issue, if he had time to write a complaint he had time to call. Thank you for trying to resolve this issue, Johnny ****** Consumer Response /* (4200, 11, 2022/06/07) */ (The consumer indicated he/she DID NOT accept the response from the business.) Your reply is unacceptable, you have stolen money from my bank account and are not adhering to your own terms of service. Return the full amount or this will be escalated.

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