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Find a Location

Crestview Car Connection has 1 locations, listed below.

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    Business ProfileforCrestview Car Connection

    Used Car Dealers

    At-a-glance

    Customer Reviews

    3/5stars

    Average of 2 Customer Reviews

    Customer Complaints

    2 complaints closed in last 3 years

    0 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Related Categories

    Business Details

    Location of This Business
    1676 S Ferdon Blvd, Crestview, FL 32536-8446
    BBB File Opened:
    10/3/2019
    Business Incorporated:
    5/16/2018
    Type of Entity:
    Limited Liability Company (LLC)
    Business Management
    • Alan Key, Owner
    Contact Information

    Principal

    • Alan Key, Owner

    Customer Contact

    • Denise D Key, Owner
    • Alan Key, Owner
    Additional Contact Information

    Email Addresses

    Website Addresses

    Industry Tip

    BBB Tip: Buying a used car

    Customer Complaints

    2 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    08/31/2022

    Complaint Type:
    Service or Repair Issues
    Status:
    Unanswered
    On 5-28-2022 my husband(Richard ****) & I purchased a 2015 Chrysler 200c from Allen Key at Crestview Car Connection. He stressed to us how the car was in excellent condition, ran great with no issues what so ever, & that his men/mechanics did a full check up & service on it. So we drove the car off of the lot after putting a $3,000 down payment & owing the bank almost $19,000. On 6-1 we noticed the car was shifting hard out of 3rd gear but thought maybe it was due to the car sitting in his lot for an extended period of time. On 6-5 my husband had to leave for an out of time job in NY so he parked the car until he returned on 6-26. On 6-28 my husband went to get in the car to go to the store & the "service transmission" light was on & the car wouldn't go in drive or reverse. We had the car towed to USA Motors where we were told the transmission was no good, so we purchased a new transmission which was installed. On 8-06 we picked our car up from the transmission shop. On 8-09 the transmission light came back on a **** with the check engine light. The check engine light is reading that there is low oil pressure to the motor. So we took it back to our transmission shop & they say it's either an electrical or computer issues which could cost us several more thousand dollars. I made a post on our local Facebook page & there are at least 15 people who have commented saying this man sold them a piece of junk car & I feel like he needs to be held accountable. The 2 boys(16 & 17 years old) he has doing the mechanic work on his cars told our transmission shop that they look up how to fix the cars on YouTube. They are not even certified mechanics. Something has to be done about this business & we hope you can help before they rip off more people in our community that have worked hard for their money just to give to him for his trashy vehicles.

    Customer Reviews

    2 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Cayla B

    5 stars

    03/10/2023

    I heard many mixed reviews, but can not say I had a negative experience. Friendly people, worked with us, got us in the perfect vehicle. Then not even a week later my van wouldn’t start. Called Allen first thing the next morning, he sent their mechanic out who had my car running perfect and home with me that same day. I am so thankful, recommend them definitely. I’ve never bought from a lot like this, and when this van is mostly paid off I’ll probably be coming back for a second vehicle for my fiancée for work. Thank you Allen and Denise!

    Crestview Car Connection Response

    03/13/2023

    Thank you ***** for the BBB Review as well as the Google Review. Again, we try very hard to do right by our customer and help them get the best car and best deal possible. So very glad that we could remedy the problem with the starter immediately and get you back up and running. Hopefully the Town & Country Van will run perfectly for a long time to come and your warranty won't have to be used for any issues, but good to have just in case. Thank you very much and best wishes. Denise & Allen

    Local BBB

    BBB of Northwest Florida

    BBB Reports On

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