ComplaintsforUrgent Pet Vets
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
06/07/2023
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
6/5/2023- please see attached for full story.Initial Complaint
04/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
TOOK MY DOG IN BECAUSE OF IS NAILS AFTER SPENDING OVER 1200 DOLLAR THEY TOLD HAVE TO SEE ANOTHER DOCTOR 60 MILES AWAY I AM 83 YEARS OLD I I FELL I GOT RIPE OFF THEY SAID HE FINE CUT IS NAILS AND SAID I HAVE TO SEE ANOTHER DOCTORInitial Complaint
03/30/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Our 8 year old pom was in distress while trying to deliver 2 pups, They popped her amniotic sacks which caused the babies to die inside of her and then wanted 4400. to do a c section to remove them before she went septic and this was on top of the 735 dollars we already paid them to do ex rays! They did not inform us they was going to pop her sack, knowing full well what the outcome would be and they was not prepared to save her or the puppies. we went in at 430 pm...Poor thing was in pain and we picked her up at 830 pm because they lied and changed their price. (when arrived they showed us a pricing that was max 2800. for testing and c section if needed, told us to go for supper and they would call us) we paid them 1067. to basically do nothing besides try to kill her and her puppies and then had enough nerve to say on our way out..."Call us tomorrow if you want us to euthanize her!! They succeeded in killing her 2 puppies valued at over 3000.00 and then we also had to pay another vet 582.00 to save her life and remove the dead pups. She was still in good health but starting to go septic because of their lack of care. We are seeking refund of our monies paid for their incompetence and abuse of our pet.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.