Customer ReviewsforJenkins Kia Of Crystal River

I am sad to say but I have never been so disappointed by a companys treatment and impertinence towards someone with a disability. In January of 2023, my daughters 7 year old, well-maintained *** experienced an unexpected engine failure. Her car was towed to *** and she was left without a vehicle for the time being. For a short time, she relied on Ubers to get her to and from medical appointments and treatments, which she had nearly every day, if not multiple times a day. Weeks passed and nothing was heard from ***. Efforts to contact them were unsuccessful, they did not return our calls. We continuously informed them of the situation and how necessary a vehicle was for her due to her medical conditions, and that we were unable to afford multiple Ubers a day with no updates as to when she could expect the vehicle back. Despite the car already being in **** lot for weeks, they said they could provide a rental for no more than four days. They still had not yet started repairs on the car. They then began placing the burden on us to find our warranty and purchase documentation as they did not have it. Once these documents were provided, they still would not start working on the vehicle as they implied that the damage was not spontaneous and was the fault of the vehicle owner. After an inspection which proved the engine failure to be spontaneous, they continued to ignore us and refuse updates, not starting work on the vehicle. *** refused to address the situation or communicate with us. *** ended up keeping her vehicle for five months, most of this time, the car was left sitting in their parking lot. *** corporate has been contacted regarding the expenses and challenges we incurred due to this malfunction. They requested various forms of documentation regarding the matter, yet with all documentation provided, they have continued to assert that they will not be assisting us. We were never given an explanation as to why her engine failed nor offered any help.

We sincerely apologize for your daughter's negative experience at our dealership. I would like the opportunity to look into these concerns, however, I will need your daughter's vehicle information to begin that process. Please contact me directly at **********************.Sincerely, ***************************** Customer Relations Manager

My wife and I went to this dealership to look at a Telluride that we were considering in purchasing. It was the worst derision we made aside from our sales person who nice and polite but did not have any authority over the selling price of the vehicle. **** brought as a form that had all sort of extra fees and when we question them he then brought over his Sales Manager ***** to explain the fees and all he wanted to know was what will be your out the door price we would be willing to agree. Each time we asked him to explain the extra fees and it was going nowhere....true car salesman with no courtesy to the customer who by the way was willing to purchase a 2 year old used car when we walked in. I guess he got fed up and called on his GM to discuss with us. He also would not have any answers to the extra fees. We asked if there were anyway to negotiate on the selling price and he flatly said NO. Well that was a good way to earn our business. Needless to say we walked away and headed over to Jenkins ************ and met the nicest sales consultant ****** and his manager ****. They were very courteous and accommodating and did everything possible to reach a goal that was good for both of us. We are very pleased to have purchased our Telluride with ************ and NOT with Crystal River....Don't waste your time over there. They want to rob you blind. Be warned!!!!

We apologize that we were unable to help you find a vehicle that would fit your budget needs during your recent visit. Your salesperson, ****, would not have been able to negotiate a price, as only our sales managers have that authority. ***** did go over the window sticker pricing during your visit, but did have our General Sales Manager ****** step in to provide additional clarification. ****** explained that he was unable to reach a deal based only on the internet price of the vehicle, which does not include our reconditioning fee, installation of IKON or autobond fee. We do ask all of our customers about what their out-the-door price would be to better assist in making the best possible purchase. Again, we do apologize that we were unable to earn your business, but are glad to hear our ***** location could meet your needs.

I would give it zero if I could. The entire experience was absolutely terrible. Purchased a used vehicle from them the same day we took it home it wouldn’t start after we stopped at the store. Bring into shop oh it’s fixed. Bs had to go back into the shop and was there for a month vehicle had a bad transmission and they refused to fix it. They sold a vehicle with a faulty transmission saying oh it’s driveable. It 100 percent is not unless you want to blow the motor or cause more problems. They played nothing but games and I finally had them cancel the contract and take the shit vehicle back. This day and age it took two weeks for that to be processed blaming the finance company on sending paper copies of the contract. That’s a joke. It was sent electronically and they had it days before they finally refunded my down payment and had me be done. I will never go to another Jenkins dealer. Shady and play games. I had the general manager involved and the sales general manager and useless. General manager could have cared less even the day I went to the dealer to get my refund no mention of sorry for the trouble or anything. Maybe 5 words out of them. Trash

I sincerely apologize for your negative experience. We pride ourselves on selling quality vehicles and providing excellent customer service. We did address concerns you had when the vehicle was brought back to our dealership about a month after the purchase. Upon learning that it was, in fact, the transmission that needed to be replaced, our general sales manager apologetically reached out to you do discuss the possible options. During this time, we offered you a temporary loaner vehicle, which was declined. It was agreed upon that we would refund your down payment and get you out of that vehicle. Our general manager spoke with you after our general sales manager, again apologizing for your experience. He assured you we would be getting your down payment returned to you, but that it would take some time, as there is a process that must be followed in these situations and that we had begun that process. There are numerous entities and legalities involved in the purchasing and unwinding of vehicle purchases, which is why we were unable to issue refunds instantaneously. Once we were able to refund your down payment, we reached out to you. Again, I am truly sorry for the negative experience you had.

Don't let them push you into a purchase. When you want to come back, they will snake you be advised. don't buy at Crystal River, Kia.

We’re sorry to hear you did not have a great experience. Thank you for letting us know about the poor service you received. It is our priority to ensure we provide you with excellent service. I have discussed your negative experience with our management team, but would like the opportunity to discuss the matter with you. Please feel free to contact Jaimie ********, Customer Relations Manager, 352-564-8668 ext. 5252.

Called about a sportage offered online. This car is priced in line with everything in its range. First day I struggled to get a price work up. Wanted to drive out and pay cash. Following day I was told the car was “incorrectly priced” 6,000$ less. This made no sense, but now days later, car is still showing on their site and with others for same price. Apparently this is a thing that unscrupulous dealers do. They didn’t want to talk to me because I wanted to pay cash. Bait and switch scam dealer.

We truly appreciate your honest feedback and apologize for the negative experience you have had. We appreciate you bringing this to our attention, as the vehicle you were interested in was incorrectly priced on our website. We will still honor the original asking price for you if you are still interested in purchasing the vehicle. Please contact me directly at 352-564-8668 ext. 5252 with any other questions or concerns you may have.

Awful scammy dealership. After working with Timmy and the sales manager for a week to purchase a car and working and agreeing on price and payments and calling to set up delivery or pickup we were told they had just sold the car. How is that when we were literally talking to you and arranging this. Very bad business practice from Timmy, Michelle ******, who when I called and had to speak with her, told me she had no knowledge of this deal or issue at all, however her name was on the sales paper they sent us with price and numbers, to the managers JR ******** and Rich ***** to Bill in internet sales,the worst, scammy unscrupulous people in the business. They also tried in the last stage of negotiations to send us the sale price inflated by 3,000 dollars and said oh sorry we mad a mistake, you think, but even after fixing this and agreeing to our terms and price they suddenly sold it two minute before. So you were trying to sell to other people as we were trying to sign. Again the worst of the worst,Run away from this horrible dealership, as they only want to screw you iver.

I sincerely apologize for your negative experience. Although we have previously spoken on the phone, online and via email, we would like the opportunity to work with you in the future to find you a vehicle that would fit all of your needs. Customer service and satisfaction is very important to us. Please do not hesitate to reach back out to us.