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ComplaintsforDJ Trans Parts
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Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
02/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
2-14-23 I purchased a 42re transmission kit from them and on the 15th I contacted them and within a couple of hours they responded to my email... we had a couple emails back and forth... I received the package Monday of this week... apon inspection of the parts that they sent me most all of the parts that they sent me were apparently new, so I don't have any concerns about those... however the part that I need was obviously used... due to the dirt on the electronic plugs on it and on one of the plugs that go to another solenoid in which the retainer clips was bent straight out... I have a couple of questions for them concerning the parts... my main question for them is: have these parts been bench tested...? if they have I would feel much more comfortable with installing them in my truck... I don't want to waste my time or money on something that is not goin to fix my problem... I have texted the on their phone, emailed them and tried calling repeatedly with no response... if they would simply get in touch with me this whole complaint would not be necessary at all... I am hoping that you can assist me with get'n this situation resolved... thank you in advance, ***********************Business response
03/22/2023
Here are some screenshots of the conversation we've had in which the
customer was very happy. I did keep in contact due to certain policies
through e-commerce stores where we are forbidden to talk to the
customer outside their platform. We answer all questions within a
24-hour period.Customer response
03/27/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.The company finally got back to me and everything is fine now... I don't wish to pursue any further action... but thank you for your help.
Sincerely,
********************
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.