2 Customer Reviews
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Review from Katrin W
1 star08/30/2023
We spent about $1,000 in Bahia seed with Hancock Seed Company, originally to fill some spots on our pasture. Prior to seeding we completed trials with various conditions to see which will be the best to use. We learned the seed won't germinate no matter what. Pictures were sent, the support was focused on excuses like too deep in the soil, ** value too high. After we proved the ** was exactly what Hancock required, they stopped responding. We addressed the lack of germination multiple times and got all kind of excuses over a period of 4 months. Our request to refund the money was ignored. We read in reviews on BBB Hancock would be willing to "work with the customer" which also isn't true. They just ignore you and how you give up. That company needs to be reported, no other company can keep your money for a product which does not perform at all. Imagine you purchase a car and the engine does not start. How can the seller make it look like it's your fault and ignore your complaints?
Hancock Seed Company Response
09/21/2023
There are many factors when planting seed which will affect the germination and growth. Seed requires specific temperatures, depth, moisture, sunlight, pH and much more. We do our best to provide customers with planting instructions because something as little as seed depth can be extremely significant in the results of germination. 1/4 inch can be the difference of successful germination and no germination. Assisting our customers through the planting process with education and experience allows us the pleasure of helping to achieve beautiful, lush lawns/pastures. We were happy to work with the customer to have a successful planting! In addition, the seed was tested by a third party laboratory to ensure germination was not only above the legal minimum, but it was also at our high quality standards. We encourage you to check out our planting guide here - https://hancockseed.com/pages/planting-seed-tips.Customer Response
09/30/2023
Hancock Seeders, l just want my money back. You can explain and excuse your problems or difficulties to germinate to whomever you want, all the bad reviews speak for themself. I bought seed from Tractor Supply and everything worked just great. I don't need your seed no longer, it's packaged and ready to return, if you like, l even bring it back to you. Since you tested your product and you are convinced about it, you should have no problem just taking it back and reimburse me and we just forget about that disaster. I assume your service and confidence does not go that far and you will leave me sit on my $1,000 bad investment. Feel free to surprise me, l would at least have something positive to say about Hancock No-germination seed.Review from Torjie S
1 star08/19/2021
I ordered a small amount of bermuda seed from Hancock, planted it exactly as the directions specified, watered it religiously and not one single seed came up. I complained to the company & asked for a replacement of the seed or a refund of less than $25. After a 2 week delay I received a request for pictures, which I sent. Shortly after I received a replay that stated that my planted area was too shady for Bermuda, etc....still not addressing the fact that the seed never germinated. I will not buy from this company again and I would not advise anyone else to. I should have stuck with one of our good Texas seed companies.Hancock Seed Company Response
09/02/2021
We are sorry to hear about any misunderstanding or confusion that the customer had. The customer filed a claim on August 9th and received a response from us on August 13th asking for pictures of the seeded area. We responded after receiving the pictures of the area to let the customer know that the Bermuda seed will not germinate in areas that are densely shaded. We offered better options and were awaiting a response from the customer. We are more than happy to work with the customer with either a refund or a replacement of a better option that would work for their area but haven't received a response from the customer thus far. We hope that they respond, and we are able to assist them with getting a lush, dense lawn.
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