ComplaintsforFreedom Solar Energy, LLC
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Complaint Details
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Initial Complaint
11/10/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Freedom installed the solar system in my house, including battery backup. During summertime, the battery overloaded, ****** came to my house on 08/09 and turned the system back on the system, but explained that he needed to come back to install a device at the power box to avoid this from happening again. He mentioned that I needed to wait for a couple of weeks and someone would contact me. Nobody ever contacted me, I attempted to contact them several times, with no response for most of the time and when they respond and say that would let me know by the end of the day or would contact me to make an appointment but never contact me back and keep ignoring the follow up email. It has been 3 months and contacting them is a waste of time, it is just ignored. My concern is to let it go and at summer time it will happen again.Customer response
11/27/2023
The business contacted me directly and completed the work.
Thank you!
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Contact Information
Business hours
Today,7:00 AM - 4:00 AM
MMonday | 7:00 AM - 4:00 AM |
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TTuesday | 7:00 AM - 4:00 AM |
WWednesday | 7:00 AM - 4:00 AM |
ThThursday | 7:00 AM - 4:00 AM |
FFriday | 7:00 AM - 4:00 AM |
SaSaturday | 7:00 AM - 4:00 AM |
Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.