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Customer ReviewsforSolomon & Sons Relocation Services, Inc.
97 Customer Reviews
- Date
- Highest Rating
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Review from David B
1 star07/17/2024
I truly regret using Solomon and Sons movers not only for their “Bait and Switch” sales strategy, but for their complete lack of regard for the 2nd and most important half of the move, the delivery! During the pack up I was informed of a 30+% increase ~$5,000 in moving fees based on our cubic volume, the sales rep had “under-estimated” our contents and now we had no choice but to pay the new price. Eager to get my business they had low-balled the estimate. *Customer service ended when they received the down-payment. On delivery at our new home, the moving truck arrived on target date provided, the driver picked up the balance owing then disappeared into the truck for almost the entirety of the unloading process. The team hired to unload, apparently last minute and through some agency, were rough but hard-working guys and clearly in a hurry with no intention of assembling any beds, tables etc. Arguing and swearing ensued when I requested completion of these tasks, as this was part of contract. I was then caught in the middle of another argument between drop off crew and driver who had emerged from truck near the end of the unloading. Moving is never easy, I have been through 4 corporate moves, this one being the worst. During this debacle, the original sales rep was non-communicative, customer service moved at a snails pace with no-resolve before leaving this review, and I am deeply dissatisfied overall with the level of professionalism with this company.Review from Rachel R
1 star07/16/2024
Avoid for long distance moves. Was initially quoted $5k for a move from ** to **. Pickup driver then said initial salesperson was way off with my estimate, and my cost went up to $8k. Fine. So my stuff was picked up June 21, and the driver gave me a delivery window of 5-21 days.Initial sales person said my stuff would likely arrive between July 5-10th. Waited. Received a call July 6th with an updated delivery window of July *****, which is past the window of 5-21 days. When pressed, the rep said, "The delivery timeline refers to business days", even though the company operates and delivers on Sundays and Saturdays.Received no further communication about my delivery, and I finally called July 16th. Told by customer ********************** that there's another delay, "I'm not going to sugarcoat it - there's no good reason" - and now my stuff is set to arrive July *****. This is an entire month I've been living in a new state without any of my belongings, at a cost of over 50% above my initial quote. Based on other reviews, I am extremely apprehensive to see the condition of my stuff when (if) it finally arrives.They might be fine for a local move, but look elsewhere for long distance. Horrible bait and switch tactics so far, with 0 accountability.Review from Janee B
5 stars07/13/2024
Quality company, efficient, packed and transported items with care, transparent pricing.Solomon & Sons Relocation Services, Inc. Response
07/16/2024
Ms. Bigelow, thank you for this wonderful review. Your satisfaction is our top priority, and your feedback motivates us to continue providing excellent service. Transparency in pricing is very important to us, and we are glad that it met your expectations.Review from Al G
5 stars06/27/2024
Just completed the second leg of my move after storing my furniture and household goods with Solomon for 9 months. ***** and his crew were amazing and handled the move into our new home with professionalism and great care. I was so impressed and satisfied that I requested ***** and his crew to handle another move for me in just 3 weeks.Solomon & Sons Relocation Services, Inc. Response
06/28/2024
**************, thank you for this great 5-star review. We are honored that you have requested ***** and his crew for your upcoming move in three weeks. Rest assured; we will maintain the high standards you have come to expect from us. Thank you once again for your kind feedback and for choosing us for your moving needs. We look forward to assisting you again soon.Review from Patti W
4 stars06/25/2024
Dave and his crew were excellent. They arrived promptly with communication enroute which was appreciated. The crew worked efficiently, packed my furniture with care, and were professional throughout,Solomon & Sons Relocation Services, Inc. Response
06/26/2024
Thank you so much ************** for allowing us to complete your relocation.Review from Michael S
1 star06/17/2024
I had a highly disappointing experience with ******* and Sons. First, they grossly underestimated the cost of our move, which ended up costing us thousands of dollars more than initially quoted. ***** went to our home and walked through the whole house, garage and we discussed what was going and what was not being moved. We actually sold a lot of furniture and things that were in the original quote; we also packed a lot of boxes and closets that were in the initial quote. Additionally, the move took significantly longer than anticipated, causing considerable inconvenience for my family. The movers arrived around 10 AM and left at 11 PM on a Friday when they initially said it would take about 5 to 6 hours.A more disturbing issue arose when one of the movers behaved inappropriately towards my teenage daughter. He stared at her and made an inappropriate comment about her being beautiful, making her very uncomfortable, to the point of us having her leave the house and stay the day at a relatives house. This was highly unprofessional and unacceptable behavior. When I raised this serious concern with management, nothing was done to address it or even provide an apology to us. I asked to speak to the ownership and the "customer **********************" person said that was not going to be possible. What a joke of a company.Overall, I am extremely dissatisfied with their service, how they handled the issues. I would not recommend ******* and Sons to anyone. I wish I could give it negative 5 review.Solomon & Sons Relocation Services, Inc. Response
06/20/2024
****************, I am deeply sorry to hear about your disappointing experience with ******* and Sons. We strive to provide accurate estimates and efficient service. We take these matters very seriously and are committed to addressing them promptly. I appreciate the opportunity to discuss your experience further and work towards a resolution.
I see that since this review, you have been in contact with a manager. I am pleased that we were able to come to a resolution.
Thank you for bringing this to our attention, as it helps us improve our services.
Review from Elizabeth A
1 star06/17/2024
Worst moving experience ever!70% of my valuable furniture broken, from marble bases to glass coffee tables, paintings, chairs everything made of glass or ceramics or wood broken.There are no words to describe how I feel, just heart broken, I had these same pieces shipped from overseas to the *** and 2 times interstate and no damage at all. This company gave a good presentation and brochures but it turned out to be a misrepresentation to say the least. I took pictures of all the damaged and broken furniture sent a claim and received $102.00 .I called the company many times while the movers were opening my boxes to let them know about the magnitude of the destruction I was facing but I never got a call back from anyone from that company.Solomon & Sons Relocation Services, Inc. Response
06/19/2024
Dear *********************,
I am deeply sorry to hear about your recent moving experience and the damage to your valuable furniture. This is certainly not the level of service we strive to provide, and I understand how devastating this must be for you, especially considering the history and care you have taken with these items.
We take all feedback seriously and are committed to resolving this issue. I apologize for the distress this has caused you. Please know that we are investigating this matter thoroughly to understand what went wrong and to ensure it doesn't happen again.
Review from JOSE M
5 stars06/11/2024
THE BEST MOVING COMPANY I HAVE DEALT WITH EVER!!!!! From the easy to use website, to the direct attention from ***************, to the continuous communications throughout the process, ending with ** who delivered my goods all in one piece, GREAT JOB! ladies and gents.Moved from ******* to ******* to be with my ailing elderly parents and I was lucky enough to come across you guys. Everyone out there looking to move be it a local move or a long distance, these are the guys you have to call. Fair prices, no hidden fees. If you need to move long distance, please know this, the move wont be overnight, you will have to wait for your goods, but the wait its worth it. So, if you are moving and need a moving company that cares contact them or visit their website, you wont be disappointed. Thanks so much Solomon &Sons!Solomon & Sons Relocation Services, Inc. Response
06/12/2024
******************, It was a pleasure assisting with your relocation to *******. We truly value you as a customer and deeply appreciate your wonderful 5-star review. Thank you for taking the time to provide such detailed feedback. Your satisfaction is our top priority, and we are grateful for the opportunity to serve you.Review from Leanne W
5 stars06/08/2024
My team was ********************** and ****. They were so professional - polite and respectful of my possessions. Every item was safely wrapped and protected. Every request was met enthusiastically. No one enjoys moving but these guys really made it as enjoyable as possible. Highly recommend. Just pay by cashier check or money order. Zelle was a disaster.Solomon & Sons Relocation Services, Inc. Response
06/10/2024
******************, thank you so much for this delightful 5-star review. We are honored to have relocated your most treasured items. Thank you for believing in us. We appreciate and value you.Review from Michelle S
5 stars05/21/2024
*******, ******, *** and ********* made our move seamless. They were professional, extremely competent and friendly, and treated our belongings as if they were their own. I highly recommend Solomon & Sons Relocation Services for your next move.
Customer Review Rating
Average of 97 Customer Reviews
Contact Information
Business hours
Today,10:00 AM - 3:00 PM
MMonday | 8:30 AM - 7:00 PM |
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TTuesday | 8:30 AM - 7:00 PM |
WWednesday | 8:30 AM - 7:00 PM |
ThThursday | 8:30 AM - 7:00 PM |
FFriday | 8:30 AM - 7:00 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | By Appt. Only |
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