ComplaintsforQ-Link Wireless LLC

Cell Phone Supplies

View Business profile

Need to file a complaint?

BBB is here to help. We'll guide you through the process.

File a Complaint

Initial Complaint
07/10/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I *********************** applied for a government tablet through qlink may 2023 never received it 2 weeks later was sent a sim card I called qlink asked I ordered a tablet not sim card they told me to use it in another electric device I sent it back never used it my Sim card was blocked by them where I can't call or text receive messages I called them about it they said they didn't do anything towards my phone also told me I don't have a account with them ************ on the sim card package if I don't have a account why is this saying different I want my phone unblocked by qlink I don't want their service or plan I want to stay with SafeLink I've already bought a tablet off of marketplace their also using ******** that they say their not affiliated with another lie
Customer response
07/10/2024
I just received a sim card from q link in my mail after speaking with them the other day telling them I don't want their service or anything else to do with them, I want to stay with safe link since I enrolled in with them being SafeLink has the government benefits I have ,all im wanting is to have my Sim card unblocked and switched back to SafeLink that qlink changed , they lied about the tablet and I don't trust people that take advantage of old people as I am and changing people's plans just to get their business
Business response
07/17/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:
Initial Complaint
07/08/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Hi, I signed up with Q Link wireless on June 28, ***** and I have not received cell phone nor a sim card as they stated. My ID number is **********.
Customer response
07/08/2024
I have called them 4-6 times and I have sent them two emails concerning this case. No results
Business response
07/18/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:
Initial Complaint
07/07/2024
Complaint Type:
Sales and Advertising Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Ive been trying to contact qlink wireless for about a month now I can never get a person on the phone the line is always busy Ive stood on the phone for 4 hours and nobody answered
Business response
07/18/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:
Initial Complaint
07/04/2024
Complaint Type:
Product Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
Q link wireless is impossible to understand what is happening with my cell service that they receive money from the ************** for and I believe the money is not going to my cell account because I either have no service or very limited emergency service that they so kindly provide. I am signed up through them to both the *** and Lifeline programs. When trying to utilize set programs I just get redirected into a never-ending loop that eventually tells me that my password no longer works. They are stealing from thousands if not millions of poor families. What is the outcome to their madness? Is this just all part of the plan?
Business response
07/16/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:

Customer response
07/16/2024

Complaint: 21943578

I am rejecting this response because:
There is no explanation as to why lifeline is not offered as I am qualified already. This is a ploy to get the poor trapped in a bill they cant afford. ******* is a very low income state and I live in an impoverished county. Without lifeline I am not able to continue to start my e commerce business. Why not *******. And why did q link wireless llc offer me free unlimited service for life when I signed up? There is plenty of money made selling my personal information to god knows who I just dont understand why people have to suffer so q link can make another 9.25 and bypass government regulations by not offering it in *******
Sincerely,

*****************************
Business response
07/22/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:

Customer response
07/24/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

Sincerely,

*****************************
Initial Complaint
07/04/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I paid 9.25 but I ran out of minutes then charged me 5.00 and 1.00and then *****. I was reimbursed ***** and they say it's coming. They shut my phone off I went to another company
Business response
07/16/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:
Initial Complaint
07/02/2024
Complaint Type:
Delivery Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
7/2/2024 The first call was 2 months ago about a $25 amazon gift card that was said to be emailed, told to wait longer. it never came. today i was told that it was an old promotion that they will not be honoring because the mailer that offered it was old and they were just using them up. there was also a $10 amazon prime movie promo that i have emails with a nonexpired current date as well. why is the address exactly the same except the city and state for the headquarters location and the complaint location? this doesn't seem correct. i asked **** over their advertised promotions,
Business response
07/12/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:
Initial Complaint
07/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
The company advertises unlimited data then says you only have 4.5 gig of data but they dont even give that. My account was refilled hrs after the refill time then they didnt even give me the 4.5 but they were quick to try to upsell. The India worker even hung up on me in mid sentence.
Business response
07/03/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:

Business response
07/17/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:
Initial Complaint
07/02/2024
Complaint Type:
Service or Repair Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
I recently got QLink Wireless for free through government assistance. I knew it wouldnt be the best quality since it was free, but I had no other option since I am broke and homeless. Ive now had it for about a month (reset yesterday, July 1st). The data is EXTREMELY slow, my options for web browsing are significantly limited, and when I was out of my 4.5 GBs last month, I couldnt even send/receive text messages without being on wifi; Ive had several plans prior to this and have run out of data in the past, but calls and texts were NEVER affected. Now, what really got to me is that my plan just renewed yesterday and I have been careful about using my phone at all, yet I received a notification that I used ALL of my data. I was shocked. I checked the app and I did not even use 200MB, yet they texted me a link, informing me that I had to purchase more data! This feels very much like a lie and a scam on their part! Please, all that I ask is for someone to look into this shady company!
Business response
07/08/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:
Initial Complaint
07/01/2024
Complaint Type:
Billing Issues
Status:
Answered
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Want to cancel auto pay of $30.00 a month worst cell phone service ever
Business response
07/08/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:
Initial Complaint
07/01/2024
Complaint Type:
Service or Repair Issues
Status:
Resolved
The complainant verified the issue was resolved to their satisfaction.
I tried to file a request for wireless service through Qlink Wireless. However, while I was filling out the forms, I was instructed to provide documentation to prove that I receive SNAP benefits. I had to locate the document that I could send in, so that took some time. However, in the time it took me to locate the document, the site took me back to the opening screen. When I tried to log in to continue the filing, I received a message telling me that I already have an account with *********************************************. I was told to log in with the email address that I had used before and use my zip code as a password. Something technical went awry obviously and I am asking to have it corrected so I can file.I have to mention that years ago, I tried to register with Qlink Wireless, but they didn't bother to tell me that I lived in an area not serviced by Qlink Wireless. That forced me to withdraw and I was angry that they didn't notify me right away; they had the information that would have signaled that I was not eligible for service. I broke no laws; Qlink Wireless failed and proved to be inefficient for not notifying me at once!Have added a document proving that I receive SNAP benefits, as I was required to submit in the online application.
Business response
07/03/2024
We at Q Link Wireless would like to extend our apologies for any inconvenience. We have received your complaint and have carefully reviewed the matter. Please see our response letter attached:

Customer response
07/15/2024

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I did notify previously that it was settled satisfactorily.

Respectfully submitted,

***********************

Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.

Cookies on BBB.org

Need to file a complaint?

Complaint Details

Showing all complaints

Customer response

Business response

Customer response

Business response

Business response

Business response

Customer response

Business response

Customer response

Business response

Business response

Business response

Business response

Business response

Business response

Business response

Customer response

BBB Rating & Accreditation

Contact Information

Customer Complaints Summary