ComplaintsforWeDry USA

• Initial Complaint

  03/09/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I reached out to WeDry early last year on a suspected mold issue and was quickly encouraged to have a mold test done by WeDry employee, ******. Once the mold test was completed and this was back in February of 2023, no results of the test was provided to myself or to **************** Company agent ************. Both myself and ************ sent communications to WeDry requesting a report of the findings from the mold testing but never received a response or copy of the report. Given no response or follow up by WeDry was received, the insurance company awarded the job to another company. Now after an Entire year wedry is trying to bill my insurance company and me for the incomplete work. This is unacceptable business practice.

  

  Business response

  03/14/2024

  Thank you for bringing your concerns to our attention. We genuinely value all feedback and are committed to maintaining the highest standards of service for our customers.

  We regret any confusion and inconvenience you have experienced. Upon reviewing your case, we recognize that in February 2023, we attempted to reach out to discuss the mold protocol results. Following this,multiple follow-up attempts were made to understand whether we could proceed with the remediation job, unfortunately without receiving a response. This oversight in directly sending the protocol to you or your insurance carrier is not reflective of our standard procedures.

  We understand the importance of clear and timely communication, especially concerning something as critical as mold remediation,and we apologize for not meeting this standard in your case. To prevent such issues from recurring, we are rigorously reviewing our internal processes to enhance our service and communication.
  Please be assured that we have closed out this file and will not be billing you or your insurance company for the incomplete work. We appreciate your patience and understanding as we work to resolve this matter.

  Your feedback is invaluable to us as it helps drive our continuous improvement. If you wish to discuss this further or have any other concerns, please reach out to our customer support team directly. We hope to have the opportunity to restore your trust in our services.
  
  Best regards,

  Customer response

  03/15/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, although I do not agree with their statement of trying to reach out to us I find that the resolution of them closing out the file and not billing us, satisfactory to me.
  
  Sincerely,
  
  ********************************

• Initial Complaint

  02/16/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I was charged $8,550 for **** Sq ft of tarp, harnesses, and pitch of roof. Our entire roof is only **** with **** under air and half our roof was covered by solar panels and workers never wore harnesses. When I addressed this discrepancy with we-dry company they stated the insurance paid us $8550 so that is what we have to pay them. Ripping of the insurance and it was already difficult enough to even get close to what we should have been paid for other damages fro Hurricane ***. Oh and first wind storm tarp is gone. Rip off beyond comprehension.

  

  Business response

  02/28/2024

  Dear *****,
  
  Thank you sincerely for bringing your concerns to our attention. We understand the distress and confusion that can arise, especially in the aftermath of events like Hurricane ***, and we apologize for any frustration you've experienced with our service.
  
  Regarding the insurance process, we acknowledge that it can be complex and sometimes overwhelming. At WeDry USA, we work diligently with insurance carriers to ensure billing is transparent and fair, aiming to make this aspect as smooth as possible for you. Our pricing reflects the market rates, the high quality of our labor, expertise, and the specialized equipment we employ to secure your property effectively.
  
  We recognize your concerns about the use of harnesses.Please know that the safety of our workers and the integrity of our work are paramount. We are committed to reviewing and reinforcing our safety protocols and procedures continually.
  
  It's important to remember that roof tarps serve as a temporary protective measure. While we strive to install them securely, their durability can be compromised by severe weather conditions. We are dedicated to inspecting and replacing any tarps that are damaged or torn to ensure your property remains protected until permanent repairs are scheduled.
  
  We deeply regret any misunderstanding or inconvenience this situation may have caused you. Our team is eager to address and resolve your concerns directly, aiming to restore your confidence in our ability to protect and restore your property.
  
  Thank you for your patience and for giving us the opportunity to make this right.
  
  Warm regards,
  *****************

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