1 Customer Reviews
Review from Elisabeth R
1 star07/25/2023
This company now appears to do business as WEDRYUSA (seemingly same webpage).Their website appears to list WEDRYUSA as an IIRC certified firm and as BBB accredited. BBB data base appears to show this firm as UNACCREDITED and as having a D- rating IIRC, has verified in an email to me that WeDryUSA is NOT certified and has recommended i hire an IIRC certified firm. The workers are very pleasant but there are quality control is***s eg placing apparently mildly items (uncontained) in my living room resulting in me quickly having an asthma attack.WeDryUSA alleged they would provide me a release from person charges/personal liability because they preferred not to provide industry standard itemized estimates. Instead, they sent me a proposed addendum to sign which lawyers told me is an agreement that i agree to *** my insurance company for any disputed charges in order to not be personally liable. Buyer beware!
WeDry USA Response
08/02/2023
Dear *********,
Thank you for taking the time to share your experience with us. We value all feedback and strive to provide the best service possible to our customers.
We would like to address your concerns regarding our certification and accreditation status. We apologize for any confusion that *** have arisen. It appears there might be a misunderstanding or miscommunication, as we operate under the name "WEDRY ***," but our technicians are indeed IICRC certified.
Regarding the quality control issues you experienced during our service, we deeply regret any inconvenience caused. We take such matters seriously and are actively reviewing our internal processes to ensure that such incidents do not recur. Our customers' health and well-being are of utmost importance to us, and we are actively addressing this matter with our team to prevent any future occurrences.
Once again, we sincerely apologize for the inconvenience. We are committed to continuous improvement, and your feedback is invaluable in helping us achieve that. We would like to assure you that we are actively addressing the issues you raised, and steps are being taken to enhance our service and communication.
If there is anything specific you would like to discuss further or if you have any other concerns, please feel free to reach out to our customer support team directly. We genuinely value your feedback and hope to have the opportunity to make things right.
Thank you for bringing this matter to our attention, and we hope you will reconsider giving us another chance in the future.
Best regards,
Customer Service Team ********************** ***
Customer Review Rating
Average of 1 Customer Reviews
Customer Reviews are not used in the calculation of BBB Rating
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.