Business ProfileforAll Floorzz & More Inc.

******, the owner, was polite and seemed very professional at the beginning of the transaction. Needless to say that her products and advice are excellent. So are her installers.HOWEVER, if unreturned calls and overcharging are contrary to the definition of a true professional, then ******, the owner, is not a true professional. According to our calculation, we were overcharged ( an amount in the four digits ) for work not done. One of those instances occurred when we cancelled the removal of tiles by All Floorzz, which meant a significant refund. Also, two of the three instalments were given to ****** in cash and NO receipts were issued for the third instalment. Again, overcharge according to our calculation and ****** did not offer an explanation so far. ****** is apparently looking into this matter and informed us that a refund is coming, but will not tell us how much the refund will be. This has been dragging on for 3 weeks, I.e. beginning of April 2024. Calls and texts are very rarely returned and physical visits to the store have been, since the beginning, our main communication vehicles. As we are snowbirds, we have now returned north and have no way to get her attention.Will we ever receive the overpayment that is owed? If so, how much and when? Who knows? However. I believe that communication in a situation like this one is the key . I am disappointed in the effort put forward to discuss the issue. I will be more cautious in the future.May 14, 2024 We are now in mid -May 2024 and the request for refund has been going on since early April. Texts and phone calls have been made and we were able to reach ****** once in the last two weeks. We were told by ****** that she needs to talk to her accountant before she can give us any information. She says that she cannot contact him because she broke her leg. Always a reason for not giving a straight answer. After reading previous reviews, it appears that ******* behaviour is not unprecedented.