ComplaintsforBackyard Breaks
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Complaint Details
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Initial Complaint
03/05/2024
- Complaint Type:
- Delivery Issues
- Status:
- Answered
attached shows date and text from the buyer that items were sent to. I never recieved the items nor a refund. request refund for the amount of *****. back to credit card.Business response
03/05/2024
Hey there,
After reviewing all of the evidence in this case, it looks like the items that the buyer was customer to receive from ** were mistakenly packed with another buyer's items. The other customer reached out to us about the issue as well and we facilitated having them return the items to us so that we could have them all sent to the original customer. Along with already having the original buyer's items shipped out to them, we also included an additional $1,000 valued item for them as a sign of good faith. We do not feel that a refund is necessary at this point as the buyer will be in possession of their original items and then some as a resolution.
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.