ComplaintsforFour Corners Auto Repair
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Complaint Details
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Initial Complaint
05/03/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
This is **** *******, owner of the 97 Jag xk8 that has been your shop several times due to engine fluid leaks. I've Spent several thousand dollars at your shop to have these corrected, and yet as you can see in the pictures, leaks are still occurring. At this point, I'm exhausted with the situation not being corrected. So, that said I'm writing the bbb, notifying the state atty General and meeting with our atty tomorrow. I will be seeking a full return of the money I have paid your company, and the cost for rental cars that I have incurred, while waiting for the repairs to be correctly completed.Initial Complaint
11/09/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
I took my truck to four corners auto repair 11/3 for a soft and spongy brake pedal I was told that they would run a test and call me. They called me 4 hours later and advised me that the brake lines was rusted and they could have the work done on 11/5 I then ask are you sure because I have work and need it done a.s.a.p, I was told that it was no problem they will have it ready on that date. I give them the go ahead and paid a down payment of ******. 11/5 comes around I call and ask is my vehicle ready and I was told no they're waiting on a part to arrive and the truck will be ready Monday morning 11/7, so i say which part because i was told that all parts arrived 11/4 and the guy says it's another brake line and I say ok. I call back Monday morning they say it will be ready in the afternoon I then ask "are you sure because I have to work this afternoon " he says yes . I call back again and was told sorry we a have the truck ready Tuesday 11/8 at this point I ask why what's happening I have to work, they tell me it's a hard job and it takes times, I then say ok why wasn't I told this before so I could of made arrangements to get to work for these days, all the guy kept saying was sorry. I call back Tuesday 11/8 at 12pm and was told no again that my truck was not ready after having it for 5 days at this point for a job the invoice that says 9hrs of work I then ask can I get discount or reduce rate because of the time i missed from work and them misinforming me, all the guy kept saying was sorry . 11/9 I finally get a call saying my truck is ready when I get there, the guy says it ****** and the original invoice was for *******. I ask why so much I thought I owe ****** and then i see they bought parts I was not advised about and charged over what the new invoice saying. The new invoice says ******* and they didn't even take that, they took *******. I paid ****** dowpayment and an additional ****** upon arrival which equals ******* .Initial Complaint
09/15/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
I took my car to four corners auto for repairs from an accident i was in, they were paid 9,498.02 to repair and replace parts on the vehicle, from may to july they had the car and didn't replace many of the parts, they left broken and damaged parts in the car that they were paid to replace, when I got the car back i took it to another shop and they told me that 3,000 dollars worth of parts were not replaced or repaired ( example the radiator was not replaced, it was leaking and all bent up when I got my car back) the horn was replaced with a horn from another vehicle, I was told they rewired my car, shaved the connectors to make it fit, the ac condensor was all twisted and dented up and they just put it back in the car, the impact bar and absorber which protects you in an accident was in pieces, they never replaced and I was told if I was in another accident I wouldn't have had any protection because it was already compromised, which is a safety issue, these are just a fraction of things they were paid to do and didnt, I've been trying to reach the owner for a receipt for completion of work and they will not give me one, I've asked for a refund so I can get my car fixed with no answer, I currently have no car because it still needs all this work done and the insurance will not give anymore money because they already paid the shop (which they pocketed the money) I just want to get my car fixed like I paid to have done, any help you can provide would be really appreciated Thank you for your time **********Initial Complaint
11/30/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
On 11/03/21 I received my vehicle from four corners. They had the vehicle for 7 months to replace the motor. On the invoice I was charged approximately $350 for new shocks. After getting the vehicle home I inspected it and found out that the shocks had not been installed. I have a photo. The original estimate was approximately $5000 and upon completion it was approximately $8000 total. I spent $600 on a pair of headers to be installed and they severely damaged them on install. The battery keeps dying and after taking it back they stated they had fixed the problem. My car is currently parked on the street because it will not start and or run and has a dead battery once again. After spending this amount of money one would think that I would be able to drive my car. They took off the transmission pan to replace a detent cable. They replaced the pan but didn't use a sealer so it leaks. I took it back and they tried to retighten it but the leak continues. They said they had to order parts. That was 2 weeks ago.They also claimed they changed the filter when they had the pan off. I got tired of waiting and have since repaired the leak myself only to find the pan was full of crud they never cleaned out before reinstalling it and the filter had not been replaced. While my car was under their care there was some body damage done also.Business response
01/27/2022
Business Response /* (1000, 10, 2022/01/07) */ We charged you 350.00 for the shocks and as explained before they were not installed. I'm willing to send/ pay you today 550.00 and we part ways. If you agree just reply to the email. Rubens WE ARE DONE.
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Customer Complaints Summary
4 total complaints in the last 3 years.
0 complaints closed in the last 12 months.