ComplaintsforAlfa Sod
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Complaint Details
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Initial Complaint
07/12/2024
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I purchased 3 pallets of sod on 07/08/2024 for a total price of $522.50 (which included shipping) I was told delivery would be made between 2 to 3 days. I am now on day 5 and I've heard nothing I have tried numerous times to call *************) but the phone goes right to voice mail, so you never get to talk to a person, and they don't return calls or E-mails or Messages.This business was found on ******** under the name of Alpha Sod Tried messaging them but they won't answer that eitherCustomer response
07/27/2024
Hello:
I have heard from Alpha Sod and they have issued a refund which I have since received. Thank You for your help
Business response
07/27/2024
The full amount paid by the customer has already been refunded.Customer response
07/27/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*********************************Initial Complaint
06/02/2024
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
On May 15, 2024 I purchased 1200 sq feet (3 pallets) of grass sod from Alfa Sod. Spoke to them by phone and was assured the grass was fresh cut the day before delivery and would be delivered in 2-3 days. After several communications by text, the sod was finally delivered on May 23, 2024on Mat 25, 2024 I had the sod installed by my landscape company, however, the installers stated the grass was in very bad shape. 1/3 of the sod was dead and the other 2/3 of sod was extremely stressed with signs of weeds. After contacting Alfa Sod I was told they would get back to me with a resolution. As of today June 2, 2024, I have not heard from them. I had my grass pesticide/fertilizer company come and inspect the grass and they also confirmed grass is dead and cannot be used.Business response
07/16/2024
The customer claims that the grass died after planting. From the photos he sent, the grass died because he didn't water it. The grass was cut and delivered the same day and the photo of the grass on delivery to the customer's home proves that the grass was green. We cannot guarantee it as it was not our company that did the installation.Initial Complaint
05/20/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
Ordered and paid for sod. It was not delivered, I have been promised a refund on three separate occasions and have received nothing. They have stolen my money.Initial Complaint
03/22/2024
- Complaint Type:
- Delivery Issues
- Status:
- Unanswered
I would stay far away from this business as possible. I placed an order of sod 6 pallets of ***** on march 13th. It clearly states on the website 2-3 days delivery when placing the order. I was patient. Now its march 22nd still no sod on my job. I just requested a refund for the sod today. They kept giving me the run around 14th-15th supposedly they were having truck problems with the delivery trucks. Then the 18th through 20th of march I was told no other deliverys were going in that direction I needed to wait. On march 21st they called me saying they are going to be delivering my sod tomorrow. I questioned them on the phone it was suppose to rain all day are the sod fields going to be flooded? Rain or shine you guys are going to deliver? They stated yes theyll be delivering the sod. So the next day comes around after all this rain. I texted them on the update of the delivery. They texted me back saying they were suppose to put it on the truck yesterday and never did and now the sod fields were flooded. So now a week and a half waiting for sod. Ill never buy from this company again. Its been a major headacheInitial Complaint
01/31/2024
- Complaint Type:
- Product Issues
- Status:
- Unanswered
on January 4th 2024 I purches Sod from Alfa Sod, The cost of my Sod was $1724.40. I ordered 14 pallets at 400 sq ft per pallet which was 5000 sq ft total to cover an Area of 4983 sq ft, he deliverd 3153 sq ft, each pallet was not 400 sq ft as promised. what he delivered was clumps of soil with pieces of grass on them, The product was not what he advertised and i would like a refund and or the remaining amount of 1847 sq ft delivered so i can finish my back yard, I am a Construction Project Manager, so i work with measurement and figures on a daily basis. I have sent him numerous text messages and phone calls, he simply does not reply. The last picture is what i ordered and you can see what i got,
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Customer Complaints Summary
5 total complaints in the last 3 years.
5 complaints closed in the last 12 months.