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ComplaintsforKohler Engines Parts
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Complaint Details
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Initial Complaint
11/15/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I placed an order on September 4, 2023 containing parts for an engine. Part of the order was shipped on October 23, 2023. The box arrived October 30, 2023 when we were not home or the package would have been refused because of the state of the box. It was smashed in with holes all over it from ill-packaged parts rolling loose, along with packing tape barely holding the top of the box together. I called the company on October 30, 2023 to ask for a return of all parts and cancellation of backordered parts that had not yet shipped as we no longer needed them due to length of time it took to receive the parts. They were happy to assist and the return was started, however they stated that the crankshaft (which was $1674.68) in the order was non returnable. After opening the package to take pictures of the parts, requested by the seller, we realized that the crankshaft was damaged during shipping and therefore unusable. We requested a claim be started so that we could get our money back out of it as it cannot not be resold to offset our loss due to its condition.As of yet the company is refusing to take the crankshaft back and refund our money, they just keep saying that it is non returnable.Customer response
11/15/2023
I used the website kohler.engines.parts to make my order.
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BBB Rating & Accreditation
This business is not BBB Accredited
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Customer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.