ComplaintsforThe Green Experts, Inc.
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Complaint Details
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Initial Complaint
03/24/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
I live in a community called (Forest Place), The landscaping company hired by the leasing office damaged my car while they were doing his duties.I contacted the manager from the leasing office to try to fix the situation, She requested to the landscaping company contact me to fix the problem, they never did.I am writing this complain because I want they fix my car and pay for the damage, is not fair, I was working and when I saw my car was damaged by a landscaping machine.Business response
04/20/2023
we have been in communications with *******, here is the email thread, we are pending the body shop invoice so that we may pay for damages,
Virginia
From: *************************** <******************************************************************;
Sent: Tuesday, April 18, 2023 12:57 PM
To: jc thegreenexperts.com <********************************>
Cc: ************************ <************************>
Subject: Re: Quote- Body Shop - ***************************
Thank you JC,
I will drop the car at the body shop on this Thursday, because I need the car to work tomorrow.
Regards
**************************;
On Apr 18, 2023, at 12:37, jc thegreenexperts.com <********************************> wrote:
Hello,
My name is JC from the green experts. I am willing to pay for the damages done on *******'s car. What we need is the invoice so that we know where to send payment when the work is completed. We can also pay by phone with credit card provided that you send us and invoice once the work is completed.
Please feel free to contact me with any questions you may have.
Thanks!
*****************************
Account manager
Cell: ************
From: *************************** <******************************************************************;
Sent: Tuesday, April 18, 2023 12:14 PM
To: jc thegreenexperts.com <********************************>
Cc: ************************ <************************>
Subject: Quote- Body Shop - ***************************
Hello Jc,
In the copy of this email is the Body Shop, attached the quote.
Please talk to them regarding the payment to fix my car.
SUPERIOR AUTO BODY
************/************
************************
Thank you.
--
Best Regards,
***************************Customer response
04/28/2023
Better Business Bureau:
Thank you for you help, I got my car fixed, They paid for the damage, invoice attached and Pic of my Car after repair.
Sincerely,
******* Dos ******
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.