ComplaintsforRick Case Cycles, Inc.
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Complaint Details
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Initial Complaint
05/21/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
On May 13 at 9:00 I went to **** Case Honda *************** the a trunk light that stayed on repaired. After contacting them they said its not covered under warranty because someone named something into the latch. I told they I attempted to close the trunk 3 times and finally it latched close but light remained on or flashing. They said if I wanted I could pay $825 they would fix it. The bike is less than one year old with just over 5k miles. I also had purchased extended warranty. But this should have been covered under the regular warranty. I told them nothing was ***** or nothing was placed inside latching system or as nothing else for that matter. They said I would have to pay $835 to have it fixed. No documention was provided by service manger.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.