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            Business ProfileDirect Relocation Services

            Moving and Storage Companies

            Contact Information

            5397 Orange Dr Ste 201

            Davie, FL 33314-3802

            Email this Business
            (954) 557-7056

            Business hours

            10:00 AM - 6:00 PM
            Business Hours
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 7:00 PM
            10:00 AM - 6:00 PM

            Customer Reviews

            4.27/5

            Average of 177 Customer Reviews

            Read ReviewsStart a Review

            Customer Complaints

            74 complaints closed in last 3 years

            20 complaints closed in last 12 months

            Read ComplaintsFile a Complaint

            BBB Rating & Accreditation

            B+

            This business is not BBB Accredited

            Search for Accredited
            Businesses in this category

            Years in Business: 7

            Customer Reviews are not used in the calculation of BBB Rating

            Reasons for BBB Rating

            Related Categories

            Overview

            Direct Relocation Services. Offers moving, long distance moving, storage and State to State moving.

            Products & Services

            Moving, Long Distance Moving, Storage and State to State Moving.

            Business Details

            Location of This Business
            5397 Orange Dr Ste 201, Davie, FL 33314-3802
            Email this Business
            BBB File Opened:
            2/12/2018
            Years in Business:
            7
            Business Started:
            6/30/2017
            Business Started Locally:
            6/30/2017
            Business Incorporated:
            10/28/2015
            Licensing Information:
            This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
            Type of Entity:
            Limited Liability Company (LLC)
            Alternate Business Name
            • D & J Moving LLC
            Hours of Operation

            Primary

            M:
            10:00 AM - 7:00 PM
            T:
            10:00 AM - 7:00 PM
            W:
            10:00 AM - 7:00 PM
            Th:
            10:00 AM - 7:00 PM
            F:
            10:00 AM - 6:00 PM
            Additional Contact Information

            Fax Numbers

            • (954) 281-5441
              Primary Fax

            Phone Numbers

            Email Addresses

            Website Addresses

            Read More Business Details and See Alerts

            Industry Tip

            BBB Tip: Hiring a mover

            Customer Complaints

            74 Customer Complaints

            Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

            File a Complaint

            Most Recent Customer Complaint

            07/09/2024

            Complaint Type:
            Customer Service Issues
            Status:
            Answered
            3-1-24 I booked and reserved two trucks for a move. I was texted the day before the move that they would not be able to accommodate my move and would then not offer me a refund. I am seeking the refund due to lack of services rendered.
            Read More
            Read 73 More Complaints

            Customer Reviews

            177 Customer Reviews

            What do you think? Share your review.

            How BBB Processes Complaints and Reviews

            Start a Review

            Most Recent Customer Review

            Christina C

            07/22/2024

            Me and my disability husband whom was diagnosed with ALS he’s in a wheel chair and barely can move. It’s just me with no family here in Florida so had to hire a moving company hired safe ship which subcontracted this company they called me 3 days prior to scheduled move date. Up the charge by 12,000$ then was supposed to at my at a certain date carried a day late. Stayed till 2 am. When arriving they should had been able to put all my stuff on a 26 foot trailer but told me of couldn’t it would be an extra . Of course they said they couldn’t put the extra on the truck so charged me for 2 trucks. Upon arrival of our new home mysteriously all my stuff was on 1 truck?? Upon unpacking they have messed my bed up broken pictures missing step ladder I’m sure they are a few other things missing. Stoled 600$ out of my purse which my disability husband was supposed to be watching. While I was showing them where to place things. I have pictures of a lot of damaged stuff. Very disappointed and felt like we was taking advantage. Locks have been picked open and total removed from all our locked stuff screws stripped and can’t be fixed. Worst experience in my life I will never hire another moving company again FYI they raised the price 3 x during the process on us 3 days prior to our move. I had my back against the wall due to having Dr appointments in our new state for my husband and had to be here in time to make his Dr appointments. I save jewelry boxes but didn’t have no jewelry in them all them opens and torn guess they was looking for jewelry. So if you want robbed and taken advantage of hire them. They are scammers and this company is joke. I just pray God has mercy on them. I had to leave 1 star to write this review.

            Direct Relocation Services Response

            08/06/2024

            Dear *********,

            We are deeply sorry for the distressing experience youve described. Please know we take your concerns seriously. 

            To address your issues, we will investigate the price increases, delays, and damage to your belongings immediately. We are particularly concerned about the theft allegations and will conduct a thorough review.

            Please contact us directly at ********** with any additional details or evidence so we can work towards a resolution.

            Sincerely,  
            ***********************
            Read 176 More Customer Reviews

            Local BBB

            BBB Serving Southeast Florida & the Caribbean

            More Info on Local BBB

            BBB Reports On

            BBB reports on known marketplace practices.

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