ComplaintsforRick Case Honda

• Initial Complaint

  07/15/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  El dia 04 de ***** de 2024, a las 9:52 horas de la maana, me diriji a la compaa Rick Case HONDA para realizar mi segundo servicio correspondiente a cambio de aceite ya que es un vehiculo totalmente nuevo que adquir en el mes ******** de este mismo ao. Al cabo de unos minutos me dicen que debo realizarle a mi carro un balanceo de los cauchos por un valor de $64.99; me extra enormemente ya que el carro no presenta ninguna vibracion irregular, informandome la persona del area de servicio que los cauchos traseros se estaban desgastando; No obstante, los rotaron notando yo que los cauchos delanteros que habian rotado hacia atras estaban en perfecto estado. Posterior a ello, me quede con la duda y fui a DOS distribuidores GOOD YEAR distintos para asegurarme que era lo que estaba haciendo que los cauchos traseros estuvieran disparejos tomando en cuenta que es un vehculo 2024 y me indicaron de manera muy profesional QUE NO SE TRATA DE BALANCEO sino mas bien de ALINEACION y que el Dealer es el que debe verificar como vehiculo comprado a ellos a escasos 4 meses de las razones por las que no tomaron las previsiones en el primer servicio. ****** nuevamente para hablar con *********************** quien me indicaron que era como el supervisor de servicio, y el ******************* me dijo que debia rotar cada ***** millas los cauchos, lo que el no sabia es que cuando fui la primera vez a los 5k millas para su primer servicio me dijeron que por ser un carro Hybrido el servicio es a los 10k PERO NUNCA ME INDICARON que igual debo rotar los cauchos. No me dieron una solucion sensata y razonable tomando en cuenta que es un vehiculo nuevo y no entiendo como de manera tan fcil le pueden decir a uno que debo cambiar los cauchos cuando no solo es un gasto elevado sino que al cabo de poco tiempo volveria a gastar de manera irregular todos los cauchos que pueda reemplazar ya que no me estan corrigiendo el verdadero causante de la misma como lo es la ALINEACION. Espero tener de parte de ustedes SOS

  Business response

  08/14/2024

  Spoke with customer, working to reach an amicable solution.

  Business response

  08/16/2024

  More ************ was explained that performing tire rotations every ****** miles will cause premature tire wear.  ************ states that he came in for the first time at ***** but his oil percentage was only at 50%, I explained to him that even though oil percentage showed 50%, his tires still needed rotation.  I provided ************ with an estimate for replacement of his four tires at employee cost and also promised to perform his alignment at no cost to him.  ************ agreed and will be coming in this morning to perform needed services.
  
  

  Customer response

  08/27/2024

   
  Complaint: 21991324
  
  I am rejecting this response because: The cost of the Tires is higher than the suggested price at any Tire Kingdom, Tire Plus; ETC., which suggests to me that I have no discount (tires over $250 is absurd) ...I wait for a true and sensible replacement cost for the tires.
  
  
  
  Sincerely,
  
  *************************

  Customer response

  09/04/2024

  They ordered the tires to be installed as soon as they arrived at the dealer and the next day I received a call that the GOOD YEAR tires were discontinued. ??

• Initial Complaint

  07/06/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I received a letter stating my warranty cancellation check was sent directly to May 21,2024- RickCase Honda. I called left messages to finance for weeks no call back. I went to the location I was told to go the cashier department, informed by (****) the headquarter office has the check. she emailed the finance department manager which it was the same individual I purchased the vehicle from, he is now the finance manager, and also the individuals at the headquarter office telling them to reach out to me as it has been weeks of me calling and now physically here at location; to this date one has sent an email, phone call or letter responding about my warranty refund check. I called the (****) rickcase honda left a message no return call back, I have been calling the headquarter office I cannot get anyone on the phone, and no one calls back after leaving messages. They company owes me money, the check belongs to me, it is not for them to hold and steal, by means of completely ignoring numerous phone calls and messages left to both rickcase honda and rickcase **** Refund due $663.82.

  Business response

  08/03/2024

  I ALREADY EMAILED *****************.  ALLY BANK ALREADY CREDITED HER PAY OFF WITH THE CANCELLATION AMOUNT

  Customer response

  08/16/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  07/02/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  We purchased a Honda Civic 2023 about two months ago and still have not received the second set of keys for the vehicle. We have contacted the salesperson, ************************* and the General Manager, ********************* but they have not even responded our calls or messages to offer a resolution.

  Business response

  07/16/2024

  Good afternoon,

  This is ************************* the general Manager at *************

  please let me know the vin number of the vehicle so that I can get that handled for you.  We will need to make an appt to program new key once it is cut.  My phone number is ************ please text me your vin so that I can get this resolved and schedule an appt for you to come in

• Initial Complaint

  06/18/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My dad passed away thinking the car had insurance to pay off the balance of the loan. The salesman now says their dealership no longer offers the insurance. The insurance was requested at time of purchase and it was never stated that the insurance wasn't available. The bank says the insurance IS OFFERED, but the dealership left the page BLANK! I'm the son and I was blown off when I asked for and explanation as to why the error was made.****************************

  Business response

  07/16/2024

  Good afternoon ****************,

  First of all my condolences to you and your family.  It is very painful to lose a parent.  I have reviewed your fathers deal and before sending any paperwork I would need a power of attorney and death certificate or I would be in violation of privacy laws.  The moment I receive it I can send you the paperwork and contract copies and discuss what exactly your father agreed to when purchasing his vehicle.  What I show is a ************* that covers stated difference in the event of a total loss of the vehicle, not death.  Neither our automotive group or any that I know of sell a policy that pays off car in the event of death.  Its been many years since I have seen any of those policies being sold.  The only one I know of is **** that has a policy that pays off the lease but vehicle is returned to leasing company. 

  Customer response

  07/30/2024

   
  Complaint: 21870211
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Customer response

  08/01/2024

  This issue involves my ************* salesperson failing to state that the loan insurance requested was NOT applied to the loan. My dad passed away thinking everything was in order to pay off the car loan. 

  After reaching out to my salesperson after my dad's death he never once said YOU OR YOUR DAD NEVER ASKED FOR THAT INSURANCE because he knew we had! 

  I went to the location in person about two months only to be told that option hasn't been a available in years. That being the case make it more outrageous that it simply was clarified!

  I hope that they will take responsibility for this error.

   

  Thank you 

   

   

   

  Business response

  08/03/2024

  **************** purchased a vehicle from our store in 2023.  When purchasing a car, he opted for GAP insurance.  ************* pays off remaining balance after insurance payout in the event of a total loss of the vehicle.  It does not cover in the event of the customers passing, unfortunately.  We dont sell a life policy on vehicles in our dealership nor do we claim that we do. Id be more than happy to supply all docs signed but only asked Mr. ******* son to get a copy of his death certificate to make sure I am not violating privacy laws. 

  Customer response

  08/06/2024

   
  Complaint: 21870211
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  Business response

  08/08/2024

  In my response to the claim, I explained the policy his father had purchased when buying his car.  It was a gap policy that covers the vehicle in the event of  total loss situations.     It is not a life policy not presented as such.  We do not sell life policies here nor was he offered any at the time purchase.  I can attach the copies of the policies he elected and signed for if needed.  please advise

  Customer response

  08/09/2024

   
  Complaint: 21870211
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

• Initial Complaint

  05/09/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a Honda crv back in march 2024. I made an extra paid on my old car the told me a check is going to be issue. I received the check but it doesnt have a signature I been calling over a month to request to void this check and send me another one but they keep transfer me with no help I have called ***** at ************ but she never answer I called ****** at ********** must of the time she dont answer and when she does she just transfer my call to *************************** but she NEVER answer the call I also get transferred to ***** ***** but also no answer I emailed *********************, ********************************* *********************** and nobody replied this is so frustrating that nobody can answer or help out but as soon we ready to buy a car everybody is calling and looking for us l. I see how important the customer really are they only care about the money

  Business response

  05/09/2024

  Good morning ******,

  I apologize if you have had issues getting this resolved.  I just reached out and left you a message to send me a picture of the check so that I can have it voided and reissue another one.  Once I receive that I will handle personally and have it mailed out

   

  My personal cell is **********

• Initial Complaint

  01/12/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I bought a **** Honda HRV on July 28, 2023. When I got home I realized the window sticker was not in the car. I immediately reached out to my salesperson ********************* and he told me to look in the glove box. I did it and it wasnt there; he then told me it must be in my folder he would look. I have been in contact with him multiple multiple times since then just trying to get the window sticker sent to me. I am aware that it is required by law for the buyer to receive the window sticker, technically it should have been on the window when I picked up the car.Last I heard from him he had the district manager order a new one and it would be sent to me. I reached out to him once again to ask when I should expect to receive it and now I am getting no response. I also reached out via email to both the general manager ************************* and the manager *********************** and received no response.I also was not given the ************* card. I was told the machine was broken and it too would be sent to me.

  Business response

  01/12/2024

  I apologize I do see a prior email that went to spam for some reason.  Stas is no longer with the company but I did order a new Msrp sticker and will mail it with rewards card the second I receive it.

  will send a tracking number

  Customer response

  01/24/2024

  I have been told three times before that they will order a new sticker and it will be mailed to me. That has never happened, so until I receive the new sticker and the card the issue will not be resolved. 

• Initial Complaint

  12/14/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My 2021 Honda Pilot (VIN-*****************) was recalled for problem with the Automatic Idle Stop. I took it to Rick Case Honda on March 25, 2023, and they did the required repairs. Not long after, I started getting the following message on the screen: Idle Stop Not Available. I took the vehicle back to the dealership on September 28, 2023, and the Service Advisor advised that the battery needed to to be replaced and it would cost me approximately $400. I advised the Service Advisor that the battery was supposed to be under warranty. His response was that it was not under warranty.The warranty booklet indicates that for the first 36 months, the battery is 100% covered. After 36 months, the warranty coverage is prorated:Months 37 to 45:60%Months 46 to 55: 50%Etc. I believe that my vehicle battery should be 100% covered since it was within the 36 months period.I am seeking a new battery, plus installation, plus Idle Stop Learning.Thanks for your help.

  Business response

  12/18/2023

  Good afternoon **************,

  I reviewed your file with Honda and saw that the vehicle was purchased at ************* Honda on 8/27/2020.  This means the factory warranty was over on 8/26/2023. The reason the battery was not covered is that Honda does not goodwill batteries and your car was out of warranty range when you came in September.  The other coverages are only for purchased batteries after sale.  Had it been covered , we would have done so gladly.  You may want to reach out to ************* Honda and maybe they have a loyalty plan for repeat customers that purchase cars from their dealership and can help you with some of the costs

   

   

• Initial Complaint

  12/02/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Good afternoon, my name is ***************************. I originally came into this dealership the beginning of November. The sales **** ******* and I mutually agreed it wasn't the right time to buy a car due to my credit and I would return when I either have a higher down payment or a higher credit score. On November 30th, I received a call from the dealership by an agent named *********. She asked me why I didn't take out a car and I told her the situation and how we all agreed to come back at a later time. She then proceeded to tell me that I am eligible for a car, I told her I just bought an apartment and can only put $400 down, and she said since it's the last of the month she assures me that I will walk out with a car. I asked her if she was sure and she said 100%! So I immediately went down to the dealership, spoke to the ******* and sales rep and told them before they did anything what I was told and how much money I had. Before I started, I said if they cannot guarantee then I'd rather just wait and they proceeded to run numerous deals. I spent a total of eight hours in that dealership, was shown multiple cars, fell in love with them and only to be told I am not eligible and they are not the bank therefore they do not make the rules. Now I have inquiries at the beginning and end of the month only to not have a car. I understand that but not only are they wasting people's time, they're also lying to people. Why would person who isn't even in finance guareenting deals? At the end of the night, the sales rep told me that they cannot run a deal until the following day which no longer qualifies as the "last day of the month". I expressed the deep disrespect I felt, I suffer from mental health issues such as depression so the fluctuation of serotonin from seeing cars and having them taken away has cause detrimental damage to my mental state. I left in tears. This dealership is lying and playing with people's time and emotion and I do not think it's fair.

  Business response

  12/18/2023

  I apologize for what transpired and agree that a phone agent should not be guaranteeing that you will get financed.  I haven't listened to recorded call but will definitely get with phone team and let them know that they need to check with management when it comes to credit that is marginal and at risk of being declined. to ensure someone with credit concerns that they will be approved is not a practice we engage in.  Unfortunately it is the bank that approves or declines a deal. Not the dealership.  I would love nothing more than to get you financed but depend on the banks for approval.  I apologize if you were mislead in anyway.  Please let me know when you are in the area so we can fill your gas tank so you get compensated for your expense in getting to the store

• Initial Complaint

  09/13/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have been to the dealer a total of four different times. I have exact dates with photos and texts. My car is not properly fixed. The attached photos will show a plug in a tire. That is supposedly a factory tire. It looks like the dealer swapped out my tires for a lesser tire. I bought a vehicle with 0 miles and never would put a plug in my brand new vehicle thats a $60,000 vehicle, Ive had nothing but problems and have all the documentation. Please call me at ************. I can send you an email with all the details dates times and photos and texts to take a shower how to go with the cleaning I dont touch my shirt do you got a greasy ass?

  Business response

  09/16/2023

  i dont understand the last two sentences.  Can you please elaborate?

  Business response

  09/21/2023

  i need the vin # to research.tire issue. Cannot find the file

• Initial Complaint

  08/10/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I am writing to file a complaint against Rick Case Honda, particularly in relation to the misleading information I received from their representatives concerning a pre-owned vehicle purchase.On 8/9, I called Rick Case Honda to inquire about a pre-owned vehicle. During this conversation, the representative mentioned a $1000 loyalty discount applicable to my purchase. However, when I was transferred to a salesperson, he refused to honor the said discount, giving a reason that seemed like a mere excuse. Feeling that the discrepancy needed to be addressed, I called the dealership again the next day to speak with a manager. Instead of receiving clarity, I was met with even more confusion as two different staff members provided two separate reasons as to why the loyalty discount wouldnt apply to my purchase.In essence, I was given three conflicting explanations by three separate individuals, which has led to confusion, disappointment, and distrust towards Rick Case Honda. The inconsistency in their statements not only raises concerns about their transparency but also their commitment to customer satisfaction.I believe that the call recordings from my interactions with the representatives will substantiate my claims and highlight the discrepancies in the information I was provided.In light of these circumstances, I am seeking the following resolution: Rick Case Honda honoring the discount I was told over the phone.I believe in the efficacy of the Better Business Bureau in addressing such matters and trust you will assist in reaching an amicable solution.Thank you for your attention to this matter. I look forward to your prompt response.Sincerely,***********************

  Business response

  08/25/2023

  Good afternoon,

  The Honda Loyalty program parameters are set by Honda, not the dealer.  Unfortunately it is to their discretion who qualifies and who doesn't.  I agree it does get confusing because.  Even though some cars qualify, others don't.  Also sometimes its only for leased new vehicles of a certain model and sometimes it's 500 not 1000$. And other times, the new car qualifies but if you buy it instead of lease it, the loyalty doesn't apply.  If you let me know what kind of car/s you are shopping with Honda, I can let you know what exactly that exact model qualifies for.  I'd be happy to jump in and add some clarity

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