Customer ReviewsforRick Case Hyundai

I went to buy a car was quoted with a trade in of my car. A total amount due of $29,781.44 they made me sign document to honor price which we agreed to. When I got my finances together and went to pay for car, I was told that they made an error and the new price is $34,641.69. There was no explanation or apology. That was so upsetting I asked for manager instead the sales agent was given a new rate to give me of $31,558.88. I insisted on speaking to manager in person and refuse to leave The manager finally appeared looking all aggravated and without giving me any chance to speak to my horror said This is my final offer take it or leave it periodWe were the only black customers there and I felt that this was non business like and I was discriminated upon like I was s*** and he didnt need my business. My feelings was hurt there was never any apology it felt like there is the door. I left feeling disgraced and not welcomed to this business establishment.

Horrible Customer service and just blatant lies to your face.

I came to the dealership Dec. 11 for a recall on knock engine, they told me it would take 2 weeks until my car could even get look at and wanted to keep my car and not offer to give me rental!?!?!?
and told me the best they could do for a rental was 45 a day.

I explained that I have to work and cannot leave my car for that long well good thing I didn't cause its now Jan. 5th and my car STILL has not been looked at, and would have had the rental for almost a month (you do the math.)

I got all the information they needed that day I brought my car in DEC. 11th

I have been calling every week and all I get is some kind of excuse
then finally on the 3rd week i went into the dealership and spoke to the manager *** **** who told some story blah blah blah and went back to the see if my car could be seen that day of course not which i almost fell off my seat and told me by wed for sure.

well guess what ppl its weds and I've been calling cells, texting, and even the office all Moring to tom and autumn who was my agent. no response or answer since 9am.
I'm am so furious and feel like I'm getting played, just a bunch of lies and run arounds. i will NEVER tell anyone to get car from **** ****.

I have just reviewed the complaint and here is were we are with this owner: Indeed she did come by originally on Dec 11th/2021 and was told that the shop was extremely overloaded and we would not be able to work on the vehicle at all, as we are suffering just as every other business with employees suffering from COVID and shortage of technicians to work on the huge backlog of engines needing repairs. The owner was given an alternative to drive the vehicle until her spot opened up as we are taking the vehicles in the order that they arrive. The owner left with the vehicle on that day, and her repair order was put in line to be worked on when it was her turn. There was communication between her her advisor and Dec 11th when owner sent in maintenance records, again on Dec13th as car was still in line and again on December 30th owner was given an update that there were now only 4 cars ahead of hers. Owner came down on Jan 4th and spoke to *** and dropped of car as the advisor was now out of work due to catching the COVID. The vehicle vehicle was taken into the shop on the 5th and the process of getting it approved by Hyundai was started and once approved owner was put into a rental car at Hyundai's expense. She is presently in the rental whilst the engine replacement is being done, and hopefully should be done later today as the new engine is presently being installed.
This is a very trying time for us all with the shortages of employee's due to the continuing Covid epidemic and the huge number of engine replacements we are faced with at the same time, however this could not be avoided and hopefully this inconvenience will be over shortly. Her service advisor has fortunately been able to return to work after being out with the Covid and hopefully the customer will not have to deal with this disease and any further delays. This seems to be the new world we are all having to face and its seems to be taking much longer to get by it than anyone ever thought we would. Owner should be able to have her vehicle back today or on Monday after the new engine installation has been completed and the vehicle road tested. Autumn will call her to update.

We have been a long-standing customer of this location and have purchased multiple cars. I have always thought highly of them until our most recent purchase. I have a 2019 Elantra and one of the lights on the interior was on so I decided to have them check it. Upon the initial visit, they informed me that there is a headlight recall that needed to be fixed and asked if I wanted them to repair that as well. I had no issues with the headlight but they said they would look at it anyways. Once the car was returned to me I could not turn my high beams off. I called to have them look it over and fix the problem they caused. I went back and forth to the dealership four times over a 9-month span, and each time they said they would order the part and call me once it arrived. They never called and I would always have to call them. On my fourth visit, I was informed that the part was never ordered and requested to speak to the manager "**** *****" and he gave me his word that the part would be expedited and I would be called within a week. It has been two weeks and no one called. I called the service department and was on hold for 12 minutes and they ended the call. Called back and they hung up. Called again and was immediately transferred. Called a third time and have currently been on hold for 20 minutes. THIS IS OUTRAGEOUS AND I WILL NEVER PURCHASE A CAR FROM THIS COMPANY AGAIN. I CAN'T DRIVE THE CAR AT NIGHT DUE TO THEIR NEGLIGENCE. All it took was for someone to have clear communication and respect for the issue they caused. I also called the general manager "******** ****" and of course, her voicemail was full. The lack of strong leadership and customer service is unfathomable.

This is the first I hear of this and will check with Mr. ***** first thing in the morning. He had been out due to Covid but is back in the saddle. I do know parts have been very difficult to track and taking forever to reach the dealerships so that we can repair our vehicles. It has been a difficult year for all of us with logistical issues and parts shortages. I apologize that you were stuck in the middle of this saga and can only imagine how frustrating it must be. My personal cell number is XXX-XXX-XXXX.