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Business Profile

Moving Brokers

Auto Transport Groupe, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Moving Brokers.

Complaints

Customer Complaints Summary

  • 12 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/29/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on 11/13/2024 , I entered a contract with american auto transport to a vehicle. the cost was ******** dollars. they shipped auto vehicle from copart ***** U.S. Arcadia ******* to **********************************************************************. But on the day for the vehicle to arrive the call me and told me that could not off load the vehicle at the original destination. And that I needed to pay to have it off loaded at a copart in the area near my location. at that time I told them that was not in the contract and they insisted that if I did not comply they will keep the vehicle and lien sale it. So i had to pay extra to get it off loaded and get a transport trailer to tow it to my location. i tried calling to resolve this dispute but they never called me back.

  • Initial Complaint

    Date:09/15/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with American auto transport *************************************** to ship a vehicle from ********* AZ to *********. Upon charging my card for the initial deposit to start transport the company stopped providing updates. Pickup was scheduled for 9/5/24 and I am filling this complaint on 9/15/24 after unsuccessfully attempting to resolve this with their customer service department. I do not want my money back if they are willing to ship the vehicle as they agreed. I just want my truck.

  • Initial Complaint

    Date:12/31/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received spam of both text messages and phone calls from this company. I have replied saying I am no longer interested and to remove my number. To this day I am still receiving calls from them daily.

  • Initial Complaint

    Date:12/18/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been receiving calls and texts for over a week now for a vehicle transport that I did not request. I have spoken with numerous people at this company and requested that my number be removed. They hang up on me and keep calling and texting. Very unprofessional!

  • Initial Complaint

    Date:12/11/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired American Auto Transport Groupe to ship a vehicle from ********* to *****. I paid them a deposit and the vehicle was to be picked up on 10/6/2023. They called on 10/6/2023 and stated the driver would pick up on 10/7/2023. That wasnt a problem. They called back on 10/6/2023 and stated the driver was there and couldnt find the car. The car was in the front yard right by the road. I told them that. They then called back and said the driver was picking up on 10/7/2023. At this point I began to question what was going on and the person on the phone became very hostile and ended up screaming and hanging up the phone.

  • Initial Complaint

    Date:09/11/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am on the Federal DO NOT CALL LIST.I requested a quote. Received the quote. And declined the quote.I have already spoken to a rep and told them to no longer call me.Please remove me from your telemarketing call list.

  • Initial Complaint

    Date:08/15/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been contacted by this business at least 20 times, probably more. I have no interest in a car transport service, and I have never contacted them. I get text messages from them daily. At one point I responded by saying I am not interested in their service and to not contact me again. But that didn't change anything. I'm very annoyed with this company and if anyone should ask about them I would certainly tell them to have nothing to do with them!

  • Initial Complaint

    Date:05/10/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company will call you night and day relentlessly and will not take you off the list, I asked them several times to remove me from the list, and I gave them my husband's number (he is the one who needs to ship the vehicle from *************) they would not quit calling me, they just continue to call over and over and hang up on you when you start saying that you asked they stopped calling you.Today I spoke with one of them and he pretended he removed me from the list so I asked him to confirm the number he just removed from his list, he became immediately argumentative and told me that this is none of my business. Then constantly cut me off telling me that it was him being "assertive". And the phone still rings off the hook. They have zillions of complaints like that on ****** and on Yelp and they STILL do not get the message! This is called harassment and calling a ********** citizen after being told to stop is against the law, so is sharing my information with other transporters.

  • Initial Complaint

    Date:09/26/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I placed an order to have my car transported. I was told my card wouldnt be charged until they secured a driver. My card was charged and no driver information was sent. I called the phone number on their website over 15 times and I was told that they couldnt help me only the person that I booked the trip with could help me. I asked to speak to a manager and was hung up on. I called over 20 times and left voice messages and was told I had to to keep calling back. This company is unprofessional and didnt help in resolving the problem. An additional charge was made on my card for a pair of sandals. This is the only company that I gave my card Info to.

  • Initial Complaint

    Date:07/18/2022

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with American Auto Transport. They required a ****** deposit to move forward with my vehicle transport. I had a conflict on the day they had proposed to pick up my vehicle. I had to pay an additional *****. I had no problem doing that. A week later when the vehicle was supposed to be picked up, I did not get a confirmation call. I had to call the company multiple times to get anyone on the phone. They told me the driver would be there no problem. Well the driver never showed up. They did not communicate with me through out the process. I had to call repeatedly just to get a person on the phone. I finally spoke with someone on Friday and asked for my ****** deposit back as they did not transport my vehicle as promised. I was told I would receive an email refunding my money. I have yet to receive any email communication. I tried calling again today to follow up on my refund and no answer. Do not use this company.

    Business Response

    Date: 07/20/2022

    Fuel Surcharges are common especially during these difficult we apologize for the inconvenience

    Customer Answer

    Date: 07/20/2022

     
    Complaint: 17585721

    I am rejecting this response because: I understand fuel costs go up, but that does not mitigate your lack of customer service and the fact that my ****** deposit was not refunded.   

    Sincerely,

    *************************

Auto Transport Groupe, Inc. is NOT a BBB Accredited Business.

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