Skip to main content

Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Cookie Preferences

Many websites use cookies or similar tools to store information on your browser or device. We use cookies on BBB websites to remember your preferences, improve website performance and enhance user experience, and to recommend content we believe will be most relevant to you. Most cookies collect anonymous information such as how users arrive at and use the website. Some cookies are necessary to allow the website to function properly, but you may choose to not allow other types of cookies below.

Necessary Cookies

What are necessary cookies?
These cookies are necessary for the site to function and cannot be switched off in our systems. They are usually only set in response to actions made by you that amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not work. These cookies do not store any personally identifiable information.

Necessary cookies must always be enabled.

Functional Cookies

What are functional cookies?
These cookies enable the site to provide enhanced functionality and personalization. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies, some or all of these services may not function properly.

Performance Cookies

What are performance cookies?
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Marketing Cookies

What are marketing cookies?
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant content on other sites. They do not store personal information directly, but are based on uniquely identifying your browser or device. If you do not allow these cookies, you will experience less targeted advertising.

Find a Location

Mercury Auto Transport LLC has 1 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer ReviewsforMercury Auto Transport LLC

    Auto Transportation
    View Business profile
    View Business profileBBB accredited business

    Star rating
    10 word minimum.

    You can use up to 2000 characters

    Provide Your Information to Leave a Review

    Thank you for taking the time to leave a review! Please enter your information below to submit your review to BBB.

    All fields are required. Your first name and first initial of your last name will display online. Your full name will only be used to allow the business to verify you are a customer.

    This is automatically determined using your first name and first initial of your last name.
    How would you like to confirm your review?
    This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

    Verify your phone number

    Enter the 6 digit code sent to the phone number ending in undefined

    If you have not received a code within 2 minutes, you can re-send it.

    613 Customer Reviews

    Sort By
    • Date
    • Highest Rating
    • Lowest Rating
    • Review from Dennis H

      5 stars

      08/26/2024

      My experience with Mercury Auto Transport was nothing less than AMAZING! ****** was very communicative and professional from the very start. Having never shipped my Tesla across the country, I was pretty apprehensive and unsure of how things might go. ********************* and **** explained every part of the process in detail and were very accurate and transparent from pre-shipment and vetting of carriers all the way through fulfillment and me receiving my car in ***********. Thank you for making this part of my move the easiest part!
    • Review from Don D

      5 stars

      08/24/2024

      **** ******** was on point the entire process of setting up the pick up and delivery of my vehicle. The vehicle was picked up and delivered to my house the same day. He kept me updated throughout the entire process and I found his care for the process was excellent. I would highly recommend Mercury Auto and particularly **** ******** for your Auto Transport needs. Thanks ****! Great Job!!
    • Review from Mike M

      5 stars

      08/23/2024

      ******* **** with Mercury Auto Transport was fantastic. Worked with me to make sure that my vehicle transport was smooth, fast, and safe. Frankly, I was amazed at just how efficiently it was accomplished and with no unpleasant surprises. The only surprise was just how well everything went. My vehicle was delivered halfway across the country in just a little over 24 hours. Amazing service!

      Mercury Auto Transport LLC Response

      08/23/2024

      What a great review, Thanks for taking the time to review us! 
    • Review from Damika G

      5 stars

      08/21/2024

      I'm so glad I read the reviews and used Mercury Auto Transport because I almost got scammed by another one! From the quote, to picking up the vehicle, and finally dropping it off, everything went smoothly and Mercury is professional. ****** went out of her way to make this the best experience and my daughter is happy to have her car delivered to *******!!

      Mercury Auto Transport LLC Response

      08/23/2024

      Hi ******, Thank you for your business. We appreciate you taking the time to review us. 
    • Review from Todd K

      5 stars

      08/20/2024

      Mercury Auto and my agent (********) made this process easy, and all pricing was upfront. There was no trickery at all with Mercury Auto and the carrier to ship a car from the ********** to ********. Communication was great, and the timing was perfect. I will use them again.

      Mercury Auto Transport LLC Response

      08/23/2024

      Thank for taking the time to review us ****, we appreciate your business.
    • Review from Dan A

      4 stars

      08/19/2024

      Overall, this was successful experience. *****************************, Senior Logistics Agent at Mercury, and *********************** with Mercury's ********************** were very helpful throughout the process. We needed to ship my daughter's car from ********** to *******. The pick-up and delivery dates needed to fall within a certain timeframe. The carrier picked up the car two days ahead of schedule. They provided a way to track the car's location through an online Bill of Lading site. However, the day the car was scheduled to be delivered in *******, I noticed the car was still in **********. I called the carrier and was reminded the delivery date was an estimate and the actual delivery could be within two days of the scheduled date. I then spoke with ********, who contacted the carrier to expedite the delivery between 5pm and 8pm the following day. That estimated timeframe passed, and I was concerned there would be further delays. ******** was available via text and assured me he would contact the carrier to get an update. Thankfully, the car was delivered near midnight. Ideally, the car would have been delivered on the schedule date without any need for me to contact the carrier or the agent for an update. However, I understand there are numerous factors at work that could cause delays and I was glad to have an agent like ******** to assist when needed. I will likely ship this car and other cars in the near future. I now know firsthand what to expect. I am happy with Mercury's service and will call on them again.

      Mercury Auto Transport LLC Response

      08/23/2024

      Thank you for your business.
    • Review from Erin R

      5 stars

      08/19/2024

      Very easy! My agent was **** and was very helpful, and both he and the truck driver were very quick to respond when I had questions. Would use again the next time I need to ship a vehicle.

      Mercury Auto Transport LLC Response

      08/23/2024

      Thank you ****! 
    • Review from Vi I

      5 stars

      08/18/2024

      Hi, My Order # ********. **** , auto transport specialist was very excellent in dealing with my car being transported from *********** to ****** !! He choose *** for the truck service , which was enclosed & the DES patcher and the driver were very proffetional !! Thanks very much for transporting the car without any problem !! It was delivered 2 days earlier than what was said on the contract !!
    • Review from Steve R

      5 stars

      08/15/2024

      Our 8 inch lifted full size overland pickup truck broke down in the *****************. Mercury Auto Transport got it back to ******* within four days of our order, and at a 30% discount from other brokers. All brokers use the same carriers, so the only differentiator is price and service. Mercury Auto Transport won on both of these points.I don't have enough good things to say, and I HIGHLY, HIGHLY recommend them.
    • Review from Adriana A

      5 stars

      08/14/2024

      I was moving from California to Texas and needed to find a reliable and legitimate company, little did I know there are so many scammers out there, pretending to be representatives from other businesses. THANKFULLY I called Mercury Auto Transport directly and reached Matthew Cruz. Matthew explained the whole process thoroughly, consistently kept me updated, got me the best offer, and NO hidden fees! The whole process was so smooth and stress free, it made me whole move so much easier.

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation.