ComplaintsforHand & Stone Massage and Facial Spa
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Complaint Details
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Initial Complaint
07/07/2023
- Complaint Type:
- Product Issues
- Status:
- Answered
I received a gift card as a baby shower gift in March of 2021 from my work colleagues. Due to my high risk profile and Covid concerns, I didnt try to use the gift card until June 2023. When I click on the link for the electronic gift card, I receive an error that says permission denied code ****. When I called the location near me, I was told that the systems had changed and my gift card couldnt be found or had expired.Hand and Stones website clearly states Online Gift Cards have no expiration dates.Ive contacted ******************************************* three times and also left a voicemail with someone in this department at corporate and have not received response. Im simply asking that the link to my gift card be restored or that the card is replaced.The webpage error that I receive when I click on the gift card link is attached.Business response
07/07/2023
This complaint was accidently submitted to the wrong location. We are an individually owned and operated franchise. This transaction was online and the corporation is subsequently responsible for this. However, I called ****************** and assisted her with locating the gift card in our national database. I provided her with the gift card number which is active and has a balance of $200. I called the location nearest her to ensure that they were also able to see the gift card. A representative name ******* said she was going to call her and get her booked for her service. Sent ****************** a follow up email (attached.)
Thank you!
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.