ComplaintsforThe Kar Collection
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Complaint Details
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Initial Complaint
03/15/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Unanswered
I went to purchase a 2019 ********** Outlander from this business. The price stated online on more than one website was $13,999.00. When I was signing the papers *********************** had them all turned over so you could not see them had his hand on the paper and would flip them back over again. He said this was to keep them in order. I was angry and just wanted to be done this was week after I handed him $990.00 cash down payment and he was again telling me I still wasnt leaving with *************** days after I bought car I went through the paperwork and I saw the car price was $15,999.00. No where on any of the web sites was it noted that $13,999.00 was the cash price. There was a payment estimator on the site under the car and when you went to use it it had the price as $13,999.00. I have screenshots of everything I am claiming here. There was also an issue with him purchasing another tag. I sent him a picture of my tag I wanted to use. After I would not submit to his bullying he said he was getting another tag. I told him I was not paying for another tag when I already had one. He text me that I was not paying for it he paid for it. My temp tag expired and I went to get the tag and hes trying to charge me an additional $80.00. I did not have the money so he gave me tag and has now put a hold on the plate so I cant renew my registration. I want the hold lifted and real proof not a half a screenshot I want a notarized document as I do not trust this person. I have messages from him where he changes his story every other text. I also want to pay only the $13,999.00. Again, I have proof of everything I am claiming in this complaint. No where on thekarcollection.com does it state that the prices listed are cash prices. I believe that he added the $2000 to cover most of the bank fee.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.