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Business Profile

Car Wash Equipment

Nexgen Global LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Car Wash Equipment.

Complaints

Customer Complaints Summary

  • 15 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/22/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nexgen global continues charging my **** monthly, for nothing. I see other people have the same complaint on your site.

  • Initial Complaint

    Date:11/12/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was being charged monthly for a vip account that i didnt sign up for. Had to go into my paypal account to stop them from charging me monthly. i feel like this is a scam and they shouldnt be able to take money from people like this

  • Initial Complaint

    Date:05/17/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered 3 16oz bottles of nexgen ceramic wax. When I received my order there was 3 8oz bottles not 16oz. I contacted company and they asked for a picture of the product I received. I sent them the picture and haven't herd anything else back from them. I have called and left messages and emailed them. I would like the rest of the product I ordered or the refund back.

    Business Response

    Date: 05/31/2023

    First off I do apologize for any confusion.  When we reshipped the order one of our customer service agents sent another 3 bottles.  Which would bring you up to the equivalent of 3x of the 16oz bottles.  What he SHOULD have doen is sent 3 of the 16oz bottles.  I have spoken to the rep to hopefully correct this issue in the future.

    Regardless I have refunded the money no problem.  Please keep any product you have on us.  This was not a scam it was a silly mistake.  Take care and best regards.

  • Initial Complaint

    Date:05/15/2023

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am being billed $12.57 every month for something I did not sign up for and do not want.

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product on April 21st. By May 1st I had received 2 emails from Nexgen asking for reviews of the product. I emailed back that I had not received the product. I then called on May 2nd and was told the bottles I ordered were out of stock, so they were going to send the larger bottle and the rest of my order. By May 5th I had not received shipping information, so I called again and spoke with Mike (whom had his kids screaming in the background). He forwarded me shipping information from ***. When I pulled up the order on *** it simply shows the shipping label was created and *** was waiting on the package. Shortly after, same day, I received an email from Mike stating my VIP membership was cancelled. This is a box that you must click when purchasing the product. I have a screen recording showing I did not request to be VIP as it serves no purpose at all. I emailed back that I'm reporting this company to BBB and the Florida AG. I want a full refund from this company.

  • Initial Complaint

    Date:05/01/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased (online) their ceramic polish. I later found 2 highly illegal unauthorized charges to my Visa. I had to cancel my credit card, along with chest pain related stress. As well, after this, I cannot stand to look at the product, let alone use it. My original purchase was $29.95 with the 2 charges of $12.57 each totals $45.09. I want a refund for this amount

  • Initial Complaint

    Date:02/28/2023

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Brought a product and automatically put into a monthly vip charge. I did not agree to this and canceled when I received the first charge. After I contacted them, they advise if I wanted a discount to renew the membership. I never received anything for my first membership charge. Very deceitful company.

  • Initial Complaint

    Date:02/10/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Transaction date 02/07/2023 Charged amount $56.90 Automobile product Misrepresented free shipping with their VIP program charging me $13/month Tried contacting through email, their chat room & by phone with no success Order #**********

  • Initial Complaint

    Date:01/27/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I made a purchase from this company in October 2021. The product didn't arrive so I contacted them to inquire. They said I must have been lost in 'holiday' rush? Strange excuse but whatever. I asked for a refund and they agreed. I assumed that we were done and since my partner reviews our statements, I lost track. Fast forward to today, I was looking at a statement for another charge and came upon one for NexGen Nevada with a phone number (disconnected) I immediately checked all of my statements back to the original purchase and it appear that not only didn't they refund the purchase price but they also charged me $12.97 every month since then. I tried calling the number (disconnected). I tried logging into their website (no account under my email... becausei never had one) and finally I used their contact message service to explain the problem. They responded with the same crazy excuse I've seen all over this section... said I signed up for some VIP service to receive free shipping and discounted product in the future? That makes no sense. Why would I want free shipping on a product I never received and why would I continue a VIP service for a company that I sent do business with? Full disclosure they allegedly closed the VIP account status and refunded 1 month. They said i was sent an email confirming this VIP account back in October but my email account has no record of that. In my estimation they owe me quite a but more. I will close this complaint upon a full refund but from what I see so far, I guess I need to get in line.

  • Initial Complaint

    Date:01/16/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    When I purchased a bottle of the nexgen spray online I was, without my knowledge or approval, put into some kind of monthly program. I just discovered the charges after 22 months. At no time did I ever receive any product , other than the original purchased bottle, or any services of any kind for my monthly so called membership. When I finally discovered this monthly charge I contacted the companies customer service where they agreed I should not have been signed up for a monthly service that I received nothing for, but told me they would only refund me 7 months of the 22. I asked to speak with a manager I was told an Eric M****** would be contacting me. I have not heard from him. I am asking your assistance in getting my money returned.

Nexgen Global LLC is NOT a BBB Accredited Business.

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