Business ProfileforCrystal Ballroom Franchises LLC

I have tried to resolve my complaints and issue with the Crystal Ballroom franchise, but nothing has been resolved. ***** from the Crystal Ballroom in ***************** location has not been cooperative with returning my phone calls. She is aware of my situation but refusing to resolve or call me back. On February 18, 2024 I had my daughter's event take place at the Crystal Ballroom. Things seemed to be going well until I was told from many guest that they were denied food that I had paid and catered for from a chef that I personally hired. I personally had paid for extra food so that my guest can be feed well. I was also told that the crystal ballroom staff members had packed the extra food up in their personal food containers and was taken home by them. In our contract any extra food that was left over at the end of the night all of it belongs to me. The staff members are not allowed to take any food home. But they did. I immediately reached out to the Crystal ballroom on February 19th and made them aware of the situation that occurred. But I was told that I had to speak to the head of the Crystal ballroom which is a woman name *****. I tried calling ***** that very same day, but she was not in the office and that she was first on vacation but then sick and that she would get back to me the following Monday. The following Monday she never called me. I felt as if they we giving me the run a round and ignoring my phone calls. I finally was able to call her and she finally picked up the phone after trying for so many days. We spoke about what had happened. She said to give her a few days so that she can check the cameras to see what happened. I told her I have my catering receipts of what was ordered and how much, and she told me to send it to ******* did. ***** finally responded with that she reviewed the cameras and that I was correct and that the staff members did in fact take food home. She stated that on March 5th she was going to send a check to reimburse me $500. Don't know where she came up with that *** when in fact I know that I had a lot more food left over than just $500. Also dessert were never replenished and that was also taken and not returned to me at the end of the night. The contract states that all foods are supposed to be returned to the client and as of today I 'm still waiting for a refund, & an apology.