ComplaintsforWoodSpring Suites Daytona Speedway
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Complaint Details
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Initial Complaint
09/28/2022
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I paid for my sister to stay at this hotel from April 2-9, 2022. I signed a third party Authorization Form for the credit card. They continued to charge my card in June and August. In June, I asked that they remove my card from their database as they did not have authorization to use it. My card was again charge in August. I had to "freeze" this card to ensure there are no more charges. They're is still a $70 charge I'm disputing to get it removed from my August bill. I'm requesting they reimburse me the unauthorized fees they charged and removed my card from their database so that I can "unfreeze" it and be able to use again.Initial Complaint
09/24/2022
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
The following charge on my***** card is bogus. I never authorized this additional charge and have no idea of what it's supposed to be for. Therefore, we are not obligated to pay it. 08/29/2022 Credit Card Advance WOODSPRING SUITES DAYT DAYTONA BEACH FL Date 08/28/22 **************************** Card **************** We checked out of Woodspring Suites 2 days early on Aug. 26, 2022 because we were moving that day. Now they have added another charge of $53.21 to my***** card on Aug. 29 without my authorization or any explanation from Woodspring Suites of what it's for. They originally billed me $1,701.00 on Aug. 1 for 28 nights which I have already paid for on my***** account. The $1,701.00 included $1,512.00 for 28 days stay ($54.00 per night) and 12.5% taxes of $189.00. I have contacted the hotel manager twice about this error and they have not responded in the allotted 15 days for them to respond. I should not have to pay this $53.21 charge since it is obviously a mistake. Why should I pay this bogus charge when I didn't authorize it? Would you pay for something like this when you don't understand what it's for and are given no explanation for it? I already paid $1,701.00 for my stay at the hotel which was originally booked for 8/1/22 to 8/28/22 for 28 days. We even checked out 2 days earlier and would normally expect a credit of some kind from any motel/hotel for an earlier unexpected checkout. This additional charge of $53.21 was totally unexpected and no explanation was given for it and no communication was received from the hotel manager in the 15 days allowed for them to respond by my credit union. Manager: Courtney H******** (386-333-6512 -**************************
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Customer Complaints Summary
3 total complaints in the last 3 years.
1 complaints closed in the last 12 months.